Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

(Senior) SAP Bid Manager (m/f/d)

Company: Nagarro

Location: Remote

Posted Jan 27, 2025

Nagarro, a global digital product engineering company, is seeking a qualified professional for a bid management and project management role. The successful candidate will support presales and delivery units, design services, and manage smaller projects. Qualifications include a university degree in business administration or related fields, experience in bid management for SAP projects, strong analytical skills, and proficiency in Microsoft Office. The company offers a competitive benefits package, including 30 days of vacation, training opportunities, and a share program. Nagarro promotes a high-growth, innovative environment with flat hierarchies and long-term job stability.

Staff Full-Stack Engineer

Company: Carrum Health

Location: Remote

Posted Jan 27, 2025

Carrum Health, a health tech company, is seeking a Staff Fullstack Engineer with a focus on backend development. The role involves shaping the design, development, and optimization of web and mobile applications using Ruby on Rails and AWS. The engineer will lead the creation of scalable APIs, collaborate with data teams, and implement monitoring and observability practices. The ideal candidate has 8+ years of fullstack experience, expertise in Ruby on Rails, React, and AWS, and strong technical leadership skills. Carrum Health offers a competitive salary, flexible schedules, and a collaborative environment. The company is committed to value-based care, lowering healthcare costs, and improving patient outcomes.

Sr. Manager, Salesforce

Company: Lyra Health

Location: Remote

Posted Jan 28, 2025

Lyra Health is a mental health care company that uses technology to improve access to high-quality care for employees of Fortune 500 companies. They are seeking an experienced Salesforce Manager to lead a team of developers, business analysts, and contractors. The role involves overseeing the design, development, and implementation of Salesforce solutions, ensuring project delivery on time and within budget, and maintaining existing Salesforce applications. The ideal candidate should have a strong technical background in Salesforce development, excellent communication skills, and a proven track record of managing technical teams. Lyra Health is an Equal Opportunity Employer.

Senior Experience Partner

Company: Granicus LLC

Location: Remote

Posted Jan 28, 2025

Granicus is a Govtech company that has been recognized for its transformative technology and commitment to equitable and inclusive solutions. With over 25 years of experience serving 5500 government agencies and millions of citizens, Granicus offers comprehensive cloud-based solutions for communications, website design, meeting management, records management, and digital services. The company's Government Experience Cloud platform enhances internal and external operations, community engagement, and trust in government. Granicus is seeking an Experience Partner with 5 years of digital services experience, strong commercial acumen, and a passion for public service. The role involves presales alignment, project kickoff, driving better outcomes, and maintaining executive relationships with customers.

Staff Software Engineer - Rack Scaleout

Company: Untether AI

Location: Remote

Posted Jan 27, 2025

Untether AI is seeking a self-driven, generalist developer with strong C++ skills and hardware knowledge to join their early productization team. The role involves working on cutting-edge AI technologies, collaborating with cross-departmental teams, and shaping hardware and software solutions. The ideal candidate will have a degree in computer science or related field, 5+ years of experience, and a passion for solving hard problems. Untether AI offers a range of perks including vacation days, health benefits, stock options, and the opportunity to work on groundbreaking AI technology.

Technical Knowledge Base Manager

Company: People.ai

Location: Remote

Posted Jan 27, 2025

Peopleai, an AI-powered platform, offers solutions for sales teams to enhance pipeline visibility and provide actionable insights. The company's unique dataset and patented AI technology set it apart, with notable clients like Verizon and IBM. The Technical Knowledge Base Manager role involves creating, organizing, and maintaining high-quality technical documentation, collaborating with cross-functional teams, and continuously improving processes.

Senior Analyst, Credit Risk Quality Assurance

Company: EQ Bank | Equitable Bank

Location: Remote

Posted Jan 27, 2025

Equitable Bank, a Canadian Challenger Bank, is seeking a Quality Assurance Analyst with at least five years of experience in a Canadian financial institution and three to five years in residential mortgage origination underwriting and operational roles. The role involves reviewing and analyzing mortgage applications, ensuring compliance with policies, detecting fraud, and providing excellent customer service. The bank offers competitive benefits, a barrier-free recruitment process, and a commitment to diversity and inclusion.

Head of Growth Marketing

Company: clearer.io

Location: Remote

Posted Jan 27, 2025

Clearerio, a company revolutionizing eCommerce through innovative apps, is seeking a Head of Growth Marketing. The role involves developing and executing a comprehensive marketing strategy, managing a high-performing team, and collaborating with Sales, Product, and Customer Success to achieve ambitious revenue and growth targets. The ideal candidate should have 10+ years of B2B marketing experience, with a proven track record in SaaS or tech, and expertise in demand generation, content marketing, product marketing, and data-driven decision-making. Clearerio values clarity, results, and a customer-centric approach, offering a supportive, diverse team environment with opportunities for growth and impact.

Product Manager, Scheduling

Company: Kyruus Health

Location: Remote

Posted Jan 28, 2025

Kyruus Health is a company dedicated to improving healthcare by connecting people to the right care. Their mission is to create a transparent and accessible healthcare system where everyone gets the care they need. They value care, doing the right thing, being fiercely driven, leading with respect, and accountability. The Product Manager role involves working closely with multiple engineering teams, defining product decisions, and leading a team to deliver value. The company offers competitive compensation, benefits, and opportunities for career growth. Kyruus Health is an equal opportunity employer.

Partnerships Program Manager

Company: Voltus

Location: Remote

Posted Jan 27, 2025

Voltus, a leading virtual power plant operator, is seeking a Partnerships Program Manager for residential grid services. The role involves managing multiple programs, project managing program launches, using data analysis for strategic action, and performing market analysis for growth. The ideal candidate should have excellent communication skills, strong analytical skills, attention to detail, and experience in program management. Voltus is an equal opportunity employer committed to diversity.

Senior SAP Basis Consultant (m/f/d)

Company: Nagarro

Location: Remote

Posted Jan 27, 2025

Nagarro, a global Digital Product Engineering company, is seeking a skilled professional for a full-service IT provider role. The role involves system operation, error analysis, maintenance, and execution of system updates. The candidate will also be responsible for technology planning of SAP HANA, HANA migration, and customer support as 2nd and 3rd level support. Qualifications include university studies in business informatics or computer science, experience in SAP system setup and operation, and fluency in German and English. The company offers a dynamic work culture, attractive benefits, and opportunities for innovation and growth.

Senior Sales Executive

Company: Oscar Health

Location: Remote

Posted Jan 27, 2025

Oscar Health is hiring a Senior Sales Executive for a remote role in Texas or one of 20 other states. The role involves driving membership growth through traditional and innovative sales strategies, building and managing broker relationships, and identifying new growth opportunities. The ideal candidate should have 4+ years of healthcare industry sales experience, be a licensed insurance professional, and have strong communication skills. Bonus points for a Bachelor's degree, Salesforce proficiency, and Spanish language skills.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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