Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Area Sales Manager

Company: Intuitive

Location: Nashville, TN / Remote

Posted Jan 24, 2025

Intuitive is a pioneering company in robotic-assisted surgery, committed to minimally invasive care. With over 25 years of experience, they've worked globally to solve healthcare challenges. The company values diversity and inclusion, fostering an environment where team members can thrive and grow. The da Vinci® Area Sales Manager role involves selling the da Vinci® Surgical System to hospitals, requiring extensive sales experience in healthcare capital equipment, strong interpersonal skills, and the ability to travel up to 50% of the time.

Principal Site Reliability Engineer, Compute

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore Technologies is seeking an experienced Principal Software Engineer to join their Cloud Fundamentals team. The role involves driving the next generation of application platform initiatives in a global SaaS infrastructure, serving as a champion for idempotent infrastructure-as-code, and partnering with various teams to ensure services are mission-critical with a focus on security, resiliency, scale, and performance. The ideal candidate should have a Bachelor's Degree in Computer Science or related field, 12+ years of experience as a Software, Resiliency, or Reliability Engineer, and coding experience in languages like Golang or Rust. Knowledge of AWS, cloud automation tooling, configuration and security management, and networking protocols is preferred. Procore offers competitive benefits including health care plans, unlimited paid vacation, and an employee stock purchase plan.

03P - Unified Systems Operations

Company: Kyndryl

Location: Viseu, Portugal / Remote

Posted Jan 24, 2025

Senior Partner Sales Manager

Company: Sumo Logic

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Principal Software Engineer (Reliability)

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore Technologies is seeking an experienced Principal Software Engineer to join their Reliability Engineering team. The role involves leading technical decisions to improve the reliability of Procore's services, architecting and designing services within distributed systems, and identifying opportunities for adopting solutions to complex, systemic issues. The ideal candidate should have 12+ years of experience as a Software, Resiliency, or Reliability Engineer, proficient in multiple languages, and experience with Kubernetes, cloud automation tooling, and continuous integration/deployment tooling. Procore offers a competitive benefits package and a culture that encourages ownership and innovation.

Freelance Writer

Company: HomeAdvisor

Location: Remote

Posted Jan 24, 2025

Principal Product Manager

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Principal Product Manager. The role involves defining, developing, and managing the product lifecycle from concept to end of life. Key responsibilities include managing customer and employee experience in the sales process, applying user-centered design principles, and conducting market demand analysis. The ideal candidate should have a Bachelor's degree, 5+ years of product management experience, strong leadership skills, and knowledge of Agile methodologies and sales process structuring.

Content Marketing Manager

Company: NAVEX

Location: Remote

Posted Jan 24, 2025

Analyst, Data Science, US Retail Markets Distribution and Marketing

Company: Liberty Mutual Insurance

Location: Columbus, OH / Remote

Posted Jan 24, 2025

Liberty Mutual's US Retail Markets Data Science team is seeking an experienced Marketing Data Scientist. The role involves shaping marketing strategies by transforming complex data into actionable insights, partnering with in-house media buying teams, and building models to identify target segments. The ideal candidate should have technical expertise, a collaborative mindset, and knowledge of predictive analytics techniques. Responsibilities include applying sophisticated analytics techniques, translating quantitative analyses into accessible visuals, building predictive models, and staying updated with industry trends.

Senior Information Developer / Senior Technical Writer

Company: Siemens Digital Industries Software

Location: Bellevue, WA / Remote

Posted Jan 24, 2025

Siemens Software, a global leader in computer aided design, 3D modeling, and simulation, is seeking an Information Developer with a technical background. The role involves documenting new technologies and proven product lines, working closely with a development team. The company offers a flexible work environment, competitive salary, and a diverse, inclusive culture. Candidates should have experience in power analysis, IC design, and verification, along with strong writing and interpersonal skills.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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