Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

UX Researcher

Company: Hatch

Location: Remote

Posted Jan 24, 2025

General Applications

Company: Bombas

Location: Remote

Posted Jan 24, 2025

Engineering Manager

Company: Alpen Labs

Location: Remote

Posted Jan 24, 2025

Alpen Labs, a New York-based startup founded in 2022 by MIT alumni, aims to build a scalable private and programmable Bitcoin ecosystem. They are working on cutting-edge innovations in zero-knowledge cryptography and off-chain solutions. The company is looking for an Engineering Manager with 5+ years of software engineering experience and 2+ years in a leadership role. The manager will lead a team of engineers, provide technical guidance, and collaborate with leadership, product, and research teams. The role involves strategic planning, technical oversight, and ensuring operational excellence. Alpen Labs offers a mission-driven work environment, innovative teamwork, and the opportunity to shape the direction of a rapidly growing company.

Executive Sponsor Program Manager

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore is seeking an Executive Sponsor Program Manager to join their Marketing team. The role involves creating and managing an Executive Sponsorship and Outreach Program for top global accounts, developing creative strategies to engage these accounts, and collaborating with Sales, Customer Success teams, and leaders. The ideal candidate should have 5+ years of experience in Marketing or a related customer success role, excellent communication skills, and the ability to work with virtual and global cross-functional teams. Procore offers a culture that encourages ownership and new ideas, along with competitive benefits.

Senior Data Engineer

Company: EVERFI

Location: Remote

Posted Jan 24, 2025

EVERFI, a global technology company, is recognized for its innovative approach to education, addressing societal issues like financial wellness and mental health. Founded in 2008, it has impacted over 41 million learners worldwide. The company's Impact-as-a-Service solution has earned accolades from Fast Company and Fortune Magazine. EVERFI's Senior Data Engineer role involves leading the establishment of an enterprise data model, architecture, strategy, and roadmap. The role requires expertise in data storage products, ETL solutions, large-scale data architectures, data manipulation languages, data visualization technologies, and code hosting platforms. The company offers competitive benefits, a casual work environment, and a strong commitment to diversity and inclusion.

Account Executive (Europe)

Company: Castor

Location: Remote

Posted Jan 24, 2025

Castor, a Series B scale-up with $65M in funding, is revolutionizing the clinical trial process with user-friendly, patient-centric technology. They offer a cloud-based clinical data management platform, simplifying recruitment to analysis. Their products, including eConsent, ePRO, eCOA, eSource, and decentralized trial solutions, are used by over 85,000 researchers and millions of patients worldwide. They're seeking an Account Executive to unlock Castor's commercial potential, focusing on developing and leading account growth in the small to medium-sized segment. The role involves collaborative selling, prospect research, full cycle approach, product focus, and securing new business. Castor values a caring company culture, offering competitive pay, uncapped commission, flexible working schedule, and a great work-life balance.

Manager, Revenue

Company: Grand Rounds Health

Location: Remote

Posted Jan 24, 2025

The job posting at Included Health involves actively participating in various accounting functions and activities, including financial reporting, reimbursement, reconciliations, accounts payable, and accounts receivable. The role requires developing relationships with internal business partners, assisting with month-end close procedures, and preparing revenue reporting. The candidate will also help manage external audits, support key projects, and review critical contract elements. The ideal candidate should have a minimum of 2 years of relevant accounting experience with ASC 606, strong communication skills, and proficiency in Microsoft and Google applications. A CPA license or candidate status is preferred. Included Health is an Equal Opportunity Employer.

Sr. Go To Market Enablement Director

Company: Grand Rounds Health

Location: Remote

Posted Jan 24, 2025

Included Health is seeking a Sr. Go-To-Market Enablement Director to architect and design a comprehensive GTM readiness and effectiveness program. The ideal candidate will have extensive experience in talent management, leadership development, and learning & development, preferably in a B2B high-tech start-up environment. They will be responsible for designing and delivering sales readiness/effectiveness programs, partnering with Sales and Client Success leadership, and managing the GTM enablement content repository. The role requires strong analytical skills, excellent communication abilities, and the capacity to thrive in a fast-paced environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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