Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Database Administration

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 22, 2025

Kyndryl is seeking a skilled Database Administrator to manage and modernize their mission-critical technology systems. The role involves designing, building, and maintaining database management systems, ensuring peak performance, and implementing high security standards. The successful candidate will also be responsible for disaster recovery planning, supporting end users and developers, and conducting capacity planning. Kyndryl values diversity and offers growth opportunities, including training programs and the chance to work with various industries.

Senior Solution Sales Executive - IT Workflows (Telco/Media/Tech)

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader founded in 2004, is seeking a Solution Sales Executive for its IT Workflows products. The role involves supporting strategy and solution wins, providing input to account planning, and coaching team members. The ideal candidate should have experience selling into Telco or Media Tech accounts, 7+ years in specialty solutions, and understanding of business sales processes. Travel of 30-50% is required. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Staff Machine Learning Platform Engineer

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

Coinbase is seeking a Staff Machine Learning Platform Engineer to join their team. The role involves leading the design of the next generation of their Machine Learning platform, mentoring junior engineers, and collaborating across the industry. The ideal candidate should have 8+ years of industry experience as a Software Engineer, a deep understanding of distributed systems, and excellent communication skills. The position offers the opportunity to work on a lean team, applying software engineering skills across all aspects of building ML at scale. Coinbase is committed to diversity and equal opportunity employment.

Global Marketing Program Sr Manager

Company: ServiceNow

Location: San Diego, CA / Remote

Posted Jan 22, 2025

Temporary Accounts Payable Specialist

Company: Kairos Power

Location: Albuquerque, NM / Remote

Posted Jan 22, 2025

Kairos Power, a nuclear energy technology company, is hiring a Temporary Accounts Payable Specialist for approximately 4 months. The role involves daily accounting processes, invoice verification, vendor payment batches, and maintaining accurate vendor information. The ideal candidate should have an associate's degree in accounting or related field, 1+ years of accounts payable experience, and strong attention to detail. The company offers competitive compensation, medical benefits, and a collaborative work environment. The position is remote and involves working with sensitive information subject to export control restrictions.

ASIC Engineer, Power

Company: Meta

Location: Remote

Posted Jan 22, 2025

Meta is seeking ASIC Power Engineers to work on power/performance optimizations for large complex disaggregated ASICs. The role involves working with Architecture and Design teams, defining power specifications, developing power modeling infrastructure, and optimizing designs for low-power. The ideal candidate should have 10+ years of experience in power arch specification, modeling, and design with C++/Python, and knowledge of ASIC design process.

Data Analyst

Company: Brilliant

Location: Remote

Posted Jan 22, 2025

Brilliant, a successful and growing company specializing in corporate gifting, is seeking an experienced data analyst. The role is crucial for leveraging data to drive decisions, improve processes, and scale the company. The ideal candidate will work with a team of engineers and cross-functional leaders to understand and interpret data, leading improved reporting and dashboards. Key responsibilities include data analysis and reporting, dashboard ownership, learning and interpreting complex data systems, delivering reports for stakeholders, self-service reporting, storytelling with data, and data system improvements. Requirements include at least 3+ years of experience in data or business analysis, proficiency in SQL, expert-level skills in spreadsheets, experience with BI tools, and a relevant degree. Brilliant values self-starters, strong communication skills, the ability to build self-serve tools, spreadsheet wizardry, project management skills, and storytelling abilities.

Quality Engineer I

Company: AppFolio

Location: Remote

Posted Jan 22, 2025

Sr CRA (Level II)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific offers a rewarding role in Clinical Operations, where you'll support end-to-end clinical trials from start to finish. Ideal candidates should have 2+ years of onsite monitoring experience, preferably in oncology. The role involves overnight travel, conducting remote or on-site visits to assess protocol and regulatory compliance, and managing required documentation. You'll act as a site processes specialist, ensuring trials are conducted in accordance with approved protocols and ICH-GCP guidelines. Collaboration with investigational sites and client company personnel is key. The position requires strong critical thinking, problem-solving skills, and excellent communication abilities. A Bachelor's degree in a life science field or equivalent is required, along with a valid driver's license.

Senior Site Reliability Engineer

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 22, 2025

The FUB+ Infrastructure & Security Team at Zillow Group is seeking a Senior Site Reliability Engineer. The role involves architecting, developing, and deploying systems to support numerous services. The engineer will take shared ownership of infrastructure, reliability, scalability, and performance of applications and services. They will interact with engineers to drive improvements for developer environments and productivity, and assist in determining top infrastructure priorities. The role requires 5+ years of relevant SRE, DevOps, or Platform Engineering experience, proficiency in Infrastructure as Code tools, and strong knowledge of AWS, relational databases, CI/CD environments, UNIX, and networking. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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