Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Director of Pricing (SaaS Products)

Company: Coupa

Location: Foster City, CA / Remote

Posted Jan 22, 2025

Coupa, a leading total spend management platform, offers an innovative AI solution driven by trillions of dollars of global spend data. The company values collaboration and transparency, providing opportunities for global impact. The role involves managing pricing projects, working cross-functionally, and training sales teams. Candidates should have 8+ years of experience, strong analytical skills, and proficiency in CPQ, CRM, BI, and Data Warehouse tools. The estimated pay range for this Bay Area role is $171,275 - $201,500.

Underwriting Support Manager

Company: Liberty Mutual Insurance

Location: Seattle, WA / Remote

Posted Jan 22, 2025

Liberty Mutual is seeking a manager for Surety National Accounts and Subcontract Default Insurance (SDI) Underwriting Support. The role involves managing a team of Underwriting Assistants and Bond Support Specialists, handling policy issuance, bond registration, and contract/commercial bond requests. The manager will also develop and monitor operating and quality standards, ensure compliance with regulatory requirements, and drive consistency throughout the organization. The candidate should have a Bachelor's degree, 5+ years of management experience, and strong communication skills. Liberty Mutual offers a competitive salary range, opportunities for growth, and a supportive work environment.

Principal Platform Architect

Company: ServiceNow

Location: Austin, TX / Remote

Posted Jan 22, 2025

Senior Data Platform Engineer

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 22, 2025

Atlassian is hiring a Senior Data Platform Engineer for a fully remote role based in Australia/New Zealand. The ideal candidate should have extensive knowledge of big data systems and software engineering, with experience in designing and developing high-quality software services. The role involves designing, developing, and owning delivery of big data and software solutions, collaborating with cross-functional teams, and contributing to operational excellence. Atlassian offers a variety of perks and benefits, and values diversity and inclusion.

Associate General Counsel, Operations Legal and Litigation

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 22, 2025

Oscar, a health insurance company founded in 2012, is hiring for an Associate General Counsel, Operations Legal and Litigation position. The role involves providing counsel on complex legal issues, supporting high priority projects, and working closely with the Operating Committee. The Associate General Counsel will report to the VP, Regulatory Counsel and Government Affairs. The job is based in New York City, Tempe, or Los Angeles, with remote work options. Qualifications include a J.D. from an ABA accredited law school, law license, and 12+ years of relevant experience. Bonus points for startup experience. Oscar values diversity and equal opportunity, offering comprehensive benefits and a supportive work environment.

Account Executive, Strategic - Named Accounts

Company: Smartsheet

Location: Sydney, Australia / Remote

Posted Jan 22, 2025

Global Core Accounts Manager, BioProduction

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Global Strategic Account Manager for the BioProduction Group portfolio. The role involves maintaining and developing strategic relationships with prioritized clients, driving growth, and leading high value business opportunities. The ideal candidate should have a Bachelor's degree in life sciences, advanced degree and MBA preferred, and 7+ years of strategic account management experience. The position offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. The company culture emphasizes integrity, intensity, involvement, and innovation.

Senior Business Analyst

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 22, 2025

Liberty Mutual's GRS North America Claims Strategy & Analytics team is seeking a Senior Business Analyst to support the growth of their Mobility business. The role involves producing data, reports, and analyses for a large rideshare program, working with various stakeholders including analytics, claims teams, and actuarial partners. The ideal candidate will have a strong analytical background, excellent communication skills, and a curiosity about trends impacting the liability lines of business. They will be required to go into the office twice a month if within 50 miles of certain offices. Responsibilities include identifying business processes to review, conducting complex research, analyzing data, and developing business cases for changes. Qualifications include strong research, problem-solving, and analytical skills, business operations knowledge, and proficiency in Excel and database software.

Senior Channel Manager - Electron Microscopy (EMEA)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a remote-based Senior Channel Manager for their Electron Microscopy business in Eastern Europe and Southern Africa. The role involves leading distributor partnerships, achieving annual bookings targets, and driving growth through strategic direction. The ideal candidate should have a Bachelor's degree, extensive commercial experience in EMEA, proven expertise in Electron Microscopy Management, and strong leadership skills. They must be fluent in English and committed to customer and partner satisfaction. The position offers competitive compensation, benefits, and a supportive work environment.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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