Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Developer II

Company: Eventbrite, Inc.

Location: USA

Posted Feb 28, 2025

Eventbrite is seeking a Web Application Developer to join their high-performing GTM Gotomarket Business Systems team. The role involves implementing and developing solutions, primarily as a frontend developer using React and GatsbyJS. The developer will work on system implementations, support tasks, and provide feedback on designs. They will also optimize user experience, conduct website audits, and stay current with evolving technologies. The ideal candidate should have a minimum of 2+ years of frontend development experience, proficiency in Python, JavaScript, and SQL databases, and understanding of Unix/Linux shell scripting, Design Patterns, and Software Engineering practices.

Senior Data Scientist

Company: Dropbox

Location: USA

Posted Feb 28, 2025

The text describes a unique opportunity for a Senior Data Scientist to join a new division at Dropbox, focusing on AI and ML. The role involves partnering with various teams, building data foundations, and driving data-informed decisions. The ideal candidate should have a quantitative background, extensive experience in data-driven analysis, and a proven track record of influencing business decisions. Proficiency in SQL, Python, and statistical analysis is required.

Solution Engineer

Company: Ottimate

Location: USA

Posted Feb 28, 2025

Ottimate is a company that automates accounts payables for fast-growing businesses. They offer a cloud-first approach for invoice management and payments, enabling remote work. The company values growth, customer focus, innovation, accountability, and communication. The Solution Engineer role involves bridging the gap between sales and technology, providing technical demonstrations, and contributing to sales presentations. The ideal candidate has deep product knowledge, excellent communication skills, and a strong technical background. Ottimate offers a competitive compensation package, flexible working hours, and a supportive company culture.

Account Manager - SMB

Company: Syndigo

Location: USA

Posted Feb 28, 2025

The Syndigo Account Manager SMB role involves managing client relationships, creating strategies, and ensuring value delivery. The individual will work closely with clients, focusing on institution-wide engagement for renewals and growth. The role requires sales experience, strong interpersonal skills, and proficiency in using technology. Experience in SaaS, managed services, and analytics is beneficial. The position can be remote or hybrid, with a focus on data-driven decision making and problem-solving.

Mobile Engineering Manager - Mobile Retention

Company: Dropbox

Location: USA

Posted Feb 28, 2025

Dropbox is seeking a Mobile Engineering Manager to lead a team of iOS and Android engineers working on the Dropbox apps. The role involves managing critical business metrics, driving results, inspiring the team, fostering talent development, and ensuring software and architecture excellence. The ideal candidate should have a minimum of 3 years of people management experience, 5 years as a software engineer or mobile developer, and experience managing mobile teams with the app development cycle and app stores. Experience managing engineers of different experience levels in different countries and time zones is also required. Preferred qualifications include experience with Swift or Kotlin.

Business Value Strategist

Company: Saviynt

Location: USA

Posted Nov 08, 2025

Saviynt is a leading identity security platform that helps organizations safeguard digital assets, drive operational efficiency, and reduce compliance costs. The company is seeking a Business Value Strategist to quantify and drive strategic decision-making, assess financial impact, and communicate the value of their solutions to clients.

National Strategic Channel Director

Company: Vonage

Location: USA

Posted Feb 28, 2025

Vonage, a leading provider of UCaaS and CCaaS, is seeking a National Strategic Channel Director to develop and expand channel partnerships, drive revenue growth, and increase market reach. The role involves channel development, stakeholder engagement, GTM strategy, interdepartmental collaboration, performance evaluation, and market growth. Qualifications include a Bachelor's degree, 5+ years of channel management experience, and expertise in cloud communications. Preferred qualifications include experience with technology distributors, global systems integrators, and a proven track record in driving partner success.

Commercial Account Executive - Mid Market

Company: MariaDB plc

Location: USA

Posted Feb 28, 2025

MariaDB is a leading database for modern application development, used by 75% of the Fortune 500 and billions of people daily. The company is seeking a Commercial Account Executive MidMarket with a strong background in SaaS technology sales to drive growth. The ideal candidate will have a proven track record in B2B sales, excellent communication skills, and expertise in consultative selling and problem-solving. The role involves developing and executing sales strategies, driving revenue growth, and contributing to product development through customer feedback. The annual base salary range is USD $80,000 - $100,000 plus commissions.

Senior Manager - Customer Success

Company: Contentsquare

Location: USA

Posted Feb 28, 2025

The job posting is for a Senior Manager of Customer Success position in California. The role involves leading a team of Customer Success Managers (CSMs), hiring and developing high-performing CSMs, managing a high-value book of business, and driving renewals and expansion. The ideal candidate should have strong people leadership skills, experience in managing complex customer relationships, and the ability to proactively identify and mitigate risks. The role also requires close collaboration with Sales and other internal teams, and experience in martech analytics or a technical product is a plus. The compensation range is $150,000 to $170,000 per year, plus bonus or commission.

Group Product Manager - Demand Generation

Company: HubSpot

Location: USA

Posted Feb 28, 2025

HubSpot is seeking a Group Product Manager for Demand Management to lead the vision and strategy of the internal-facing product group. The role involves developing features critical to internal sales teams, such as lead pipeline, data enrichment, bespoke segmentation tools, and sales rep sourcing experiences. The GPM will be responsible for creating and executing the product vision, maintaining high product quality, and driving an excellent customer experience. The ideal candidate should have a passion for building exemplary internal products, experience in go-to-market products, and a proven track record of leading diverse and inclusive product management teams. The role offers a product-led culture, opportunities to drive strategy and product roadmap, and work in alignment with UX and Engineering teams. The cash compensation range is $183,056 - $292,870 annually.

Chief of Staff

Company: brightwheel

Location: USA

Posted Feb 28, 2025

Brightwheel is a leading provider of high-quality early education, trusted by millions of educators and families. The company is seeking a Chief of Staff to join its leadership team, with a focus on driving performance and execution across the company. The role involves owning key executive meetings, driving meeting effectiveness, and working on strategic projects aligned with the CEO's priorities. The ideal candidate should have 7+ years of experience in top-tier management consulting, banking, or high-growth tech environments, with strong critical thinking, analytical, and communication skills. Brightwheel offers a competitive compensation package and is committed to creating a diverse and inclusive work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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