Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Collections Account Manager

Company: Clipboard Health

Location: USA

Posted Feb 05, 2025

Clipboard Health is a fast-growing, profitable Series C marketplace that connects healthcare facilities and professionals. They offer an app-based marketplace for on-demand shifts, aiming to improve lives and provide career growth opportunities. The company, a YC Top Company with a global remote team, fills millions of shifts annually and is expanding into various sectors. The Billing Account Manager role involves managing billing processes, resolving issues, and maintaining financial relationships with partners.

Inside Sales Representative

Company: TeamSnap

Location: USA

Posted Feb 28, 2025

TeamSnap is a sports and communication platform that empowers its employees to bring big ideas and collaborate effectively. The company is committed to equitable compensation, offering a minimum starting salary of $76,000. TeamSnap is a fully remote company with a culture of trust, accountability, and inclusivity, providing opportunities for growth and a comprehensive total rewards package. The role involves driving sales growth, engaging customers, managing pipelines, collaborating with various teams, and maintaining CRM discipline. The ideal candidate possesses exceptional communication skills, a team player mindset, an athlete's mindset, business savviness, and a customer-focused approach. Bonus points are given for relevant sales experience, SaaS or sports industry experience, and willingness to travel occasionally.

PRODUCT MANAGER HVAC

Company: Johnson Controls

Location: USA

Posted Feb 03, 2025

The company is recruiting for 2 Product Manager HVAC roles to manage Fan Coil Units FCUs and Close ControlIT cooling and Rooftop Units across Europe, the Middle East, and India. Candidates must be based in Czechia, Slovakia, Poland, Hungary, or Bulgaria. The role involves developing and implementing product line strategies, driving market expansion, and ensuring profitability. Key responsibilities include leading new product introductions, conducting market research, and collaborating with global teams. The ideal candidate should have a Bachelor's degree in mechanical or electrical engineering, at least 7+ years in HVAC product management, strong knowledge of HVAC markets, and excellent business management skills. The company offers competitive compensation, a dynamic work environment, career advancement opportunities, global exposure, professional development resources, state-of-the-art technology, a supportive corporate culture, and a commitment to sustainability.

Account Executive

Company: Safe Haven Security

Location: USA

Posted Feb 03, 2025

Safe Haven Security is seeking a motivated Account Executive to join their dynamic team. The role involves conducting outbound sales calls, building a robust client portfolio, developing client relationships, engaging with realtors, and promoting the Safe Haven Security brand. The company offers weekly pay, uncapped commission potential, monthly bonuses, comprehensive training, benefits, and career development opportunities. Safe Haven is committed to excellence, teamwork, and creating a positive and inclusive work environment.

Sr. Loan Closer

Company: Wealthfront

Location: USA

Posted Feb 28, 2025

Wealthfront is hiring a mortgage loan closer to join their team. The role involves preparing and reviewing loan documents, coordinating with title companies and borrowers, ensuring compliance with regulations, and leading complex closing transactions. The ideal candidate should have 4+ years of experience in mortgage loan closing, post-closing, and QC, proficiency in LOS systems, and strong communication skills. The position offers an exciting opportunity to work in a cutting-edge, rapidly growing environment with a competitive salary and benefits package.

Sales Enablement Specialist

Company: Saviynt

Location: USA

Posted Feb 28, 2025

Saviynt is hiring a Sales Enablement Specialist to manage sales content, training programs, and enablement tools. The role involves content management, sales tool optimization, training and onboarding support, operational enablement support, and data analysis. The ideal candidate should have 2+ years of experience in sales enablement, marketing, or training development, and be familiar with sales enablement tools like Highspot and CRM systems like Salesforce. Strong organizational skills, excellent communication, and an analytical mindset are required. Saviynt offers growth opportunities in a positive work environment.

Financial Planner

Company: BMO Financial

Location: USA

Posted Feb 03, 2025

BMO is offering a Virtual Financial Planner position with a starting salary of $55,000 plus commission potential. The role involves providing financial and investment planning, determining client needs, and implementing business development strategies. The candidate should be a certified Financial Planner with the Institut de planification financière, fluent in French and English, and have advanced working knowledge of the financial industry. The position offers a collaborative team environment, in-depth training, and opportunities for growth.

Senior Sales Engineer

Company: Red Canary

Location: USA

Posted Feb 28, 2025

Red Canary is a cybersecurity company that aims to protect and empower organizations from cyber threats. They offer market-defining technology and expertise to prevent breaches and set a new standard for partnership in the industry. The company values doing what's right for the customer, being kind and authentic, delivering great quality, and being relentless. They are looking for a Sales Engineer who can guide prospects through the customer journey, evangelize the Red Canary solution, and creatively identify opportunities for improvement. The role involves presales interactions, product research and development, and writing and refactoring scripts. The company offers a rich benefits program and a culture that encourages authenticity and transparency.

Senior Social Media Manager

Company: ActiveCampaign

Location: USA

Posted Feb 28, 2025

ActiveCampaign is seeking a Senior Social Media Manager with 8+ years of SaaS experience to develop and execute a global social media strategy. The role involves creating compelling content, managing social community interactions, and overseeing localization efforts for international markets. The ideal candidate will have expertise in video content strategy, strong understanding of social media analytics, and exceptional copywriting skills. The company offers competitive compensation, comprehensive health benefits, and a strong commitment to diversity and inclusion.

Social Work Care Coordinator

Company: VNS Health

Location: USA

Posted Feb 03, 2025

VNS Health is a large nonprofit home and community-based health care organization, providing comprehensive care management services across acute, home, and long-term care settings. They offer a range of benefits including referral bonuses, generous paid time off, health insurance, retirement savings, and professional growth opportunities. The role involves assessing and planning care for members, collaborating with interdisciplinary teams, and ensuring cost-effective outcomes. Qualifications include a Masters Degree in Social Work, case management certification, and minimum three years of social work experience.

Design Director - Cash and Money Movement

Company: Wealthfront

Location: USA

Posted Feb 28, 2025

Wealthfront is seeking a Design Director for the Cash area, ideal for a design leader who enjoys strategic impact and empowering teams. The role requires strong people management, communication, and strategic thinking skills. The Cash area aims to simplify finance management using technology. Designers at Wealthfront are innovative, creative, strategic, and detail-oriented, transforming complex technology into clear, simple experiences. The role involves driving company impact, facilitating cross-functional collaboration, and supporting designers in various aspects. Key responsibilities include staffing, hiring, guiding work, growing skills, and building an inclusive culture. The ideal candidate should have 4+ years of design management experience, 10+ years of product design experience, strong communication skills, and a proven track record in setting visions and driving business impact through design.

Senior Accountant

Company: Branch

Location: USA

Posted Feb 28, 2025

Branch is a fintech company committed to empowering workers with financial freedom. They offer inclusive, transparent, and frictionless financial products. The company values its employees' voices and creativity, fostering a culture of innovation and collaboration. The Senior Accountant role involves managing various accounting functions, assisting in the close process, creating new accounting processes, and ensuring compliance with US GAAP. The role requires a Bachelor's degree in Accounting, 35+ years of relevant experience, 12+ years of financial audit experience, working knowledge of US GAAP, intermediate Excel skills, Sage Intacct experience, and strong communication skills. The base salary range is $110,120k, with benefits including health insurance, remote work options, equity, a 401k, flexible time off, and paid parental leave. Branch is an award-winning company valuing diversity and equality.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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