Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

SVP of Marketing

Company: Planet

Location: USA

Posted Jan 31, 2025

The Senior Vice President of Marketing at Planet is a high-impact executive role responsible for developing and executing marketing strategies for the company's core industries and segments. The ideal candidate should have a strong background in marketing strategy, brand development, and data-driven decision-making, with a proven track record of driving growth in a technology-focused environment. Key responsibilities include planning and implementing the overall Go-To-Market strategy, leading a team to assess market trends and competition, and fostering close collaboration across Marketing, Product, and Sales globally. The role involves developing comprehensive marketing strategies, overseeing all marketing functions, positioning and messaging Planet's mission and product vision, leading market research initiatives, and managing the marketing budget. The candidate should have a Bachelor's degree in Marketing or a related field, 15+ years of progressive marketing experience, excellent analytical skills, and exceptional communication skills.

Senior Business Systems Analyst, Legal Operations

Company: HubSpot

Location: USA

Posted Jan 31, 2025

HubSpot's Legal and Compliance team is seeking a Senior Business Systems Analyst to drive operational excellence and technology roadmap for scaling pain points. The role involves implementing core technologies, improving processes, leveraging data for decision-making, and collaborating with various teams. The ideal candidate should have expertise in CLM systems, document operations, and enterprise service management tools, with a strong understanding of SQL and data. They should thrive in a fast-paced setting, have excellent communication skills, and be passionate about collaboration and effective communication. The cash compensation range is $115,400 - $184,600 annually.

R&D Scientist/Manager - Hair Biology

Company: Nutrafol

Location: USA

Posted Jan 31, 2025

Nutrafol is looking for a PhD-preferred scientific expert in hair and skin biology to join their R&D Innovation team. The role involves designing and leading preclinical hair biology research programs, managing research collaborations, and communicating scientific findings. The ideal candidate should have expertise in pigmentation modulation, exosomes, biomarkers, and preclinical in vitro and ex vivo models. They should be a creative problem solver, highly organized, and proactive, with a strong track record in research and project management. Responsibilities include building and leading research projects, coordinating with external partners, managing data, and maintaining effective relationships across functions.

Senior Project Manager

Company: Litify

Location: USA

Posted Jan 31, 2025

Litify, a leading legal technology company, is seeking a Senior Project Manager to join their Professional Services team. The role involves leading a team responsible for implementing and configuring the Litify platform on Salesforce, ensuring successful project delivery, and mentoring team members. The ideal candidate should have 5+ years of project management experience, strong analytical skills, and a deep understanding of Salesforce technology. Litify is recognized as one of the fastest-growing private companies in America and offers competitive compensation.

Operations & Creator Success Coordinator

Company: Kickstarter PBC

Location: USA

Posted Jan 31, 2025

Kickstarter is looking for an Operations and Creator Success Coordinator to join their Performance team. The role involves managing creative development processes, overseeing asset briefing and approval workflows, and providing high-touch creator support. The ideal candidate should have 12 years of professional experience, excellent communication skills, and a keen eye for detail. They should also be able to empathize with creators and consider the broader impacts of their work. The role involves working collaboratively, participating in team discussions, and continuously optimizing operational processes.

Product Designer

Company: StackAdapt

Location: USA

Posted Jan 31, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking a Product Designer to create user-friendly products, conduct user research, and collaborate with cross-functional teams. The company is known for its industry-leading user experience, simplicity, and ease of use. StackAdapt is a remote-first company offering competitive benefits, including RRSP401k matching, comprehensive mental health care, and a robust training program. The company values diversity and inclusivity, fostering a supportive and collaborative culture.

Financial Systems Administrator, FP&A

Company: Dropbox

Location: USA

Posted Jan 31, 2025

Dropbox is seeking a forward-thinking FP&A Systems Administrator to manage and optimize Oracle EPM tools, ensuring seamless financial planning and reporting processes. The role involves designing and implementing scalable solutions, integrating data from modern platforms, and empowering the FP&A team with timely, actionable insights. The ideal candidate should have technical expertise in Oracle EPM tools, Groovy scripting, ASO cube architecture, and data integration. They should be passionate about innovation and harnessing new Oracle functionalities. The role requires candidates to be based on the West Coast, PST time zone.

HR Associate with Portuguese and English

Company: Conduent Business Services Romania S.r.l.

Location: USA

Posted Jan 31, 2025

The text highlights Conduent's commitment to delivering mission-critical services and solutions for Fortune 100 companies and governments, emphasizing the company culture that values individuality and offers opportunities for personal growth and making a difference.

Senior Technical Support Engineer

Company: Mattermost

Location: USA

Posted Jan 31, 2025

Mattermost, a trusted platform for defense intelligence, security, and critical infrastructure organizations, is seeking a Senior Technical Support Engineer based in the US. The ideal candidate will provide top-tier customer support, manage support tickets, collaborate with teams, and maintain strong ticket performance. Qualifications include enterprise-level technical support experience, proficiency in triaging and documenting bugs, excellent communication skills, and familiarity with support platforms. The role involves working with the development team, performing complex Linux System Administration tasks, and staying updated with new features.

Senior Product Manager, Creator Engagement

Company: Teachable

Location: USA

Posted Jan 31, 2025

The Creator Engagement team at Teachable is seeking a Senior Product Manager to define and execute the strategy for features and experiences that empower schools to engage deeply with their students. The role involves creating tools and systems that enhance content capabilities, learning experiences, and knowledge progression. The ideal candidate will have 5+ years of product management experience, be data-informed, and have a track record of building high-quality products with design and engineering teams. The role offers a competitive compensation package and a remote-first culture.

Product Manager IV

Company: Kueski

Location: USA

Posted Jan 31, 2025

Kueski is a leading buy now pay later and online consumer credit platform in Latin America, recognized for its innovative financial services. The company was the first to introduce BNPL on Amazon Mexico and was named the top BNPL platform by Fintech Breakthrough in 2023. Kueski also ranks as one of Mexico's most ethical companies and one of the Best Companies for Female Talent. The company culture is geared towards innovation, collaboration, and impact, fostering a strong diverse and inclusive environment. The role of a Product Manager IV at Kueski involves overseeing the entire product lifecycle, from conceptualization to launch, and requires a blend of technical knowledge, business acumen, and leadership skills. Key responsibilities include market analysis, product vision and strategy, roadmap planning, feature definition, cross-functional leadership, project management, performance monitoring, customer engagement, stakeholder communication, and team development.

Strategic Account Executive, Federal Health

Company: Databricks

Location: USA

Posted Jan 31, 2025

The job posting is for a Strategic Enterprise Account Executive Federal Health role at Databricks. The successful candidate will be responsible for driving sales of Databricks within the Federal Civilian segment, managing complex sales cycles, closing net new accounts, and expanding existing ones. They will also be expected to exceed activity pipeline and revenue targets, promote Databricks' enterprise cloud data platform, and ensure 100% customer satisfaction. The ideal candidate should have 7+ years of field sales experience within the Federal Healthcare space, a background in big data, cloud, or SaaS sales, and a track record of delivering business value to customers.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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