Exceptional Customer Service Jobs in USA
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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.
Business Development Sales Manager
Company: brightwheel
Location: USA
Posted Jan 30, 2025
Brightwheel, a globally trusted technology brand in early education, aims to provide high-quality education for every child by enabling teachers to spend more time with students, engaging parents, and supporting small businesses in the $175 billion early education market. They are seeking an experienced Outbound Business Development Sales Manager to lead a team of BDRs in a high-velocity sales environment. The ideal candidate should have at least 2 years of BDR and/or Inside Sales experience, including phone-based cold calling, and a proven track record in managing and motivating sales teams. Brightwheel offers a competitive compensation package, including base salary, equity, and benefits, and is committed to creating a diverse and inclusive work environment.
Principal Customer Success Manager, Strategic Accounts
Company: HubSpot
Location: USA
Posted Jan 30, 2025
The Principal Customer Success Manager (CSM) on the Strategic Accounts team at HubSpot is responsible for driving product adoption, removing roadblocks, managing risk, and identifying opportunities for new products and services. The role involves overseeing the customer experience for 35 of HubSpot's highest-spending and Lighthouse customers, building deep relationships, using strategic thinking to help customers reach their business goals, partnering with internal teams on success planning, delivering Executive Business Review presentations, managing cross-functional resources, identifying investment opportunities, serving as an internal advocate, and demonstrating a significant impact on the business. The ideal candidate has a personal investment in customer success, experience with large organizations, managing high ARR, proven impact with a SaaS platform, creative problem-solving skills, crossteam customer advocacy experience, risk management abilities, and experience as a Senior CSM or in strategic partnerships. The cash compensation range is $122,000 - $195,000 annually, with additional benefits and perks available.
Customer Support Representative
Company: Tiller
Location: USA
Posted Jan 31, 2025
Tiller is a company that specializes in revolutionizing personal and small business finances through spreadsheets. They offer a product that simplifies tracking spending and managing money with daily bank feeds and customizable templates. As a Tiller Customer Support Representative, you'll be responsible for assisting customers with issues, educating them on the product, and contributing to the customer success program. The role requires a problem solver with a passion for helping people, a working knowledge of Google Sheets and Excel, and at least one year of customer support experience. Tiller offers flexible work hours, a supportive team, and a Mac for work. The position is hourly, starting at $20 per hour, with health insurance and PTO benefits eligible after 30 days of full-time employment.
Senior Growth Marketing Lead, Guest Engagement
Company: Airbnb
Location: USA
Posted Jan 30, 2025
Airbnb, founded in 2007, is a global platform with over 4 million hosts and 1 billion guest arrivals. The Engagement Growth Marketing team, a cross-functional group, plays a crucial role in increasing guest lifetime value. The Senior Growth Marketing Lead Guest Engagement position involves developing and executing a data-driven lifecycle marketing strategy, leading a team, and collaborating with various departments to enhance guest experiences. The ideal candidate should have 12+ years of experience in lifecycle marketing, CRM, or related fields, with a proven track record of driving engagement and retention. Strong analytical, stakeholder management, and people leadership skills are required.
Senior Engineering Manager - Software Development Tools
Company: Gusto, Inc.
Location: USA
Posted Jan 30, 2025
This role involves leading teams focused on improving local development environments, enhancing CI stability, and streamlining the inner loop of software development. The team works across monoliths and services, delivering tools and workflows that boost developer productivity and foster collaboration and innovation. The role requires 8+ years of engineering leadership experience, 12+ years of hands-on programming experience, and expertise in Ruby on Rails. The team aims to elevate developer productivity, deliver tools for seamless contributions, and enhance the full inner loop experience. The cash compensation for this role is targeted at $225,000 - $256,000 in Denver, $245,000 - $277,000 for Los Angeles and most remote locations, and $265,000 - $299,000 for San Francisco, New York, and Seattle.
Engineering Manager
Company: SQUIRE
Location: USA
Posted Jan 31, 2025
SQUIRE, founded in 2015, is a leading business management system for barbershop owners, trusted by over 4000 shops globally. The company offers custom-branded tools, resources, and guidance to help barbers attract and retain customers, manage operations, and increase revenue. As an Engineering Manager at SQUIRE, you will lead a team of developers responsible for the core barber-facing web platform, Commander. Your responsibilities include shaping product strategy, overseeing development processes, and driving technical direction. The ideal candidate has a minimum of 2 years of experience as an Engineering Manager, strong technical foundation, and experience in a remote-first environment.
Mid-Market Customer Success Manager
Company: Newsela
Location: USA
Posted Jan 30, 2025
The MidMarket Customer Success Manager role at Newsela involves managing a portfolio of midmarket accounts in California, Oklahoma, and Iowa. The role requires leveraging data, tech stack, and customer insights to drive company results in product adoption, renewal, and expansion. The manager will work closely with the Professional Learning team to ensure professional development training meets client needs. The role offers the opportunity to directly influence district administrators' engagement with Newsela, build outcome-oriented partnerships, and impact the expansion and adoption of Newsela products in K12 classrooms nationwide. The ideal candidate has 3+ years of EdTech account management experience, strong product knowledge, and regional expertise. Newsela offers competitive compensation, flexible work arrangements, and a range of benefits promoting health, wellness, and professional development.
Salesforce Administrator
Company: COMPLY
Location: USA
Posted Jan 30, 2025
COMPLY is a high-growth organization that provides compliance solutions to over 7000 clients globally. They are seeking a detail-oriented Salesforce Administrator to manage and optimize their Salesforce platform. The role involves Salesforce Administration, customization and development, stakeholder support, data management, and continuous improvement. The company offers a comprehensive benefits package, 100% remote flexibility, and a high-growth startup environment.
Senior Principal - Financial Planning & Analysis
Company: Airbnb
Location: USA
Posted Jan 30, 2025
The job posting is for a Senior Principal of Strategic Finance & Analytics for Community Support at Airbnb. The role involves collaborating with the Community Support team to achieve business and financial objectives, conducting quantitative analyses, leading financial planning, engaging with business leaders, and working cross-functionally. The ideal candidate should have a degree in finance or related field, over 12 years of experience in financial analysis, expertise in advanced modeling techniques, proficiency in financial forecasting systems, familiarity with SQL and data visualization software, strong communication skills, and a proactive, mission-driven approach. The role is remote eligible in the US, with occasional work at an Airbnb office possible.
Customer Support Representative
Company: Tiller
Location: USA
Posted Jan 31, 2025
Tiller is a company that specializes in revolutionizing personal and small business finance management through spreadsheets. They offer a Customer Support Representative position that involves assisting customers with product issues, educating them on product usage, and contributing to the evolution of the customer success program. The role requires a problem solver with a working knowledge of Google Sheets and Excel, availability for a minimum 6-hour shift, and 1+ years of customer support experience. Benefits include work-from-home flexibility, a supportive team, and a Mac for work. The position is hourly, starting at $20 per hour, with health insurance and PTO benefits eligible after 30 days of full-time employment.
Director of People Systems and Insights
Company: Pax8
Location: USA
Posted Jan 30, 2025
The Director of People Systems and Data Insights is a crucial role responsible for managing HRIS matters, including Workday, Greenhouse, and Docebo. The role involves leading a team, developing a global People Technology strategy, ensuring system compliance, and leveraging AI for data insights. The ideal candidate should have extensive experience in people systems, strong problem-solving skills, and the ability to manage multiple initiatives. They should also embody Pax8 values and behaviors.
VP - Engineering
Company: SQUIRE
Location: USA
Posted Jan 31, 2025
SQUIRE, founded in 2015, is a leading business management system for barbershop owners and their communities. It offers custom-branded tools, resources, and guidance to help barbers attract and retain customers, manage operations, and increase revenue. With over 4000 shops in more than a thousand cities, SQUIRE supports shop owners in bridging the gap between their personal craft and business goals. The company is seeking a Vice President of Engineering to shape the future of technology and product development, focusing on strategic leadership, technology vision and execution, customer and partner alignment, and culture and growth.