Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

2025 Summer Intern - Sales Analyst

Company: Workiva

Location: USA

Posted Jan 25, 2025

The text announces a job posting for a Sales Analyst Intern position with a start date in the summer of 2025. The role involves supporting various internal teams, performing sales analytics and reporting tasks, executing subscription renewal lifecycle, promoting process improvement, and validating sales-related activities. The company is committed to attending career fairs and recruitment events, and the position might be open without updates for a few weeks. The minimum qualifications include being actively enrolled in a degree-seeking program in Business or a related field, and being technically savvy with Excel, Word, and Google Docs. The company offers a salary range of $21,000 - $21,000, 401k participation and match, paid sick leave, and a unique opportunity for further learning experience through additional internship seasons.

Senior Sourcer, Creative, Marketing & Design

Company: Airbnb

Location: USA

Posted Jan 24, 2025

The text describes a job opportunity for a Senior Sourcer at Airbnb's Recruiting organization. The role involves partnering with Creative Marketing and Design leaders to hire top talent, with a focus on data-driven, adaptable, and innovative approaches. The Senior Sourcer will significantly impact recruiting efforts by identifying and nurturing top candidates, streamlining the hiring process, and contributing to the team's growth and success. The role requires 5+ years of Marketing or Design Sourcing experience, exceptional interviewing and communication skills, and proficiency in Greenhouse ATS or GEM. The position is remote-eligible in states where Airbnb has a registered entity. Airbnb is committed to diversity and inclusion, encouraging all qualified individuals to apply.

Account Executive: Mid-Market

Company: DevRev

Location: USA

Posted Jan 24, 2025

DevRev is seeking a Midmarket Account Executive with a proven track record in SaaS IT B2B technology companies, ideally with CRM industry knowledge. The role involves prospecting and nurturing larger named accounts, SMB, and mid-enterprise customers. Responsibilities include building outreach, managing customer follow-up, working with the Growth team, guiding customers through implementation plans, and maintaining pipeline data. The ideal candidate should have 7+ years of experience in a closing role, strong new business development skills, an entrepreneurial spirit, strategic thinking, autonomy, passion, commitment, resilience, a customer-centric approach, innovative problem-solving skills, and leadership potential. DevRev's culture is built on hunger, humility, honesty, and acting with heart, with a vision to help build the earth's most customer-centric companies.

Sales Development Representative

Company: Guidebook

Location: USA

Posted Jan 24, 2025

Guidebook is a user-friendly mobile app builder used by numerous organizations worldwide for various purposes. The company is seeking a proactive Sales Development Representative to generate new business opportunities. The ideal candidate should have sales experience, be resilient, customer-focused, and comfortable with phone outreach. The role offers a competitive salary, commissions, and a supportive work environment. Guidebook values diversity and work-life balance.

Staff Software Engineer, Search - Frontend

Company: Cribl

Location: USA

Posted Jan 24, 2025

Cribl is seeking a frontend-focused Staff Software Engineer to join a remote-first, diverse, and inclusive team. The role involves designing and developing scalable, robust, and user-friendly interfaces and visualizations for Cribl Search, a game-changing observability tool. The ideal candidate will have experience in full-stack web development, data visualization, and secure web development practices. Cribl offers a competitive salary and a generous benefits package.

Implementation Engineer

Company: Level AI

Location: USA

Posted Jan 24, 2025

Level AI, a leading provider of AI-based SaaS solutions for modern contact centers, is seeking a remote SaaS Instance Setup Coordinator. The role involves setting up and deploying SaaS instances, communicating infrastructure to customers and teams, managing implementation processes, and collaborating with cross-functional teams. The ideal candidate should have strong technical skills, project management abilities, and excellent client interaction skills. Proficiency in Python, JavaScript, and cloud platforms like AWS is required. Experience in SaaS or enterprise data integration, and a proven track record in managing technical projects are significant advantages. A bachelor's degree in Computer Science, MIS, or a related field is preferred.

2025 Summer Intern - Customer Success

Company: Workiva

Location: USA

Posted Jan 25, 2025

The text announces a job opportunity for a Customer Success Intern, with a detailed timeline for application, interview, offer, and start dates. The role involves creating and implementing customer documents, collaborating with cross-functional teams, and providing excellent customer service. Minimum qualifications include being enrolled in a degree-seeking program, preferably in business. Preferred qualifications include strong communication and leadership skills, a professional personality, technical savviness, and the ability to work independently. The company offers a competitive salary, 401k participation, paid sick leave, and a unique learning experience.

Sales Director

Company: Graylog, Inc

Location: USA

Posted Jan 25, 2025

Graylog, a renowned centralized log management and Security Information Event Management (SIEM) provider, specializes in delivering top-notch Threat Detection Investigation and Response (TDIR) solutions. The company offers unparalleled fast and efficient log analysis capabilities in critical areas such as security compliance, operations, and DevOps. Graylog's enterprise solution enables organizations globally to capture, store, and analyze terabytes of machine data in near real-time. The company has recently achieved significant milestones, including being named a Leader and Fast Mover in GigaOM's 2024 Radar Report for SIEM and winning prestigious cybersecurity awards. Graylog is seeking a Sales Director North Central to sell a comprehensive TDIR solution, covering all accounts in the North Central region. The ideal candidate should have thorough experience selling ROI-driven networking/security solutions or Enterprise Software Solutions to C-level decision-makers, with a proven track record of closing deals over six figures.

Director Technology Partnerships

Company: Pricefx

Location: USA

Posted Jan 24, 2025

Pricefx, a leading SaaS Pricing and Price Optimization Management provider, is seeking a Director of Technology Partnerships. The role involves developing and executing a comprehensive technology partnership strategy, identifying and engaging with potential partners, onboarding and enabling partners, collaborating on joint marketing initiatives, driving partner success, and aligning with product and engineering teams. The ideal candidate should have 7+ years of experience in partnership development, a strong understanding of SaaS platforms and cloud technologies, and the ability to think strategically about technology partnerships. Pricefx offers a flexible work environment, home office opportunities, and competitive benefits including an IT allowance, 401K matching, vacation time, healthcare coverage, and 12 weeks of paid maternity leave.

Partner

Company: Nava

Location: USA

Posted Jan 24, 2025

Nava Benefits is a modern benefits brokerage aiming to provide high-quality, affordable healthcare to all Americans. Founded by experienced leaders, Nava has helped smaller employers save on benefits plans. The company is seeking accomplished Employee Benefits Brokers to join their Partner team, driving growth and delivering strategic benefits solutions. The role involves strategic growth and client acquisition, advisory and consulting, maintaining a hunter's mindset, staying updated on industry trends, and collaborating with the Client Success team. Nava offers a competitive benefits package, including health and wellness, financial support, work-life balance, and professional support.

Human Resources Business Partner - GTM and Corporate

Company: Emburse

Location: USA

Posted Jan 24, 2025

Emburse offers innovative travel and expense management solutions, trusted by millions worldwide. The company's mobile-first, highly automated products streamline business travel and expense management, providing efficiency, time savings, and enhanced financial visibility. As a strategic HR Business Partner, the role involves partnering with leaders to achieve business goals through talent management and programming, serving as a trusted advisor on talent issues, and driving value-added HR practices. The ideal candidate should have a Bachelor's degree in Business Administration, minimum 5 years of HR Business Partner experience, and strong communication, organizational, and technological skills.

Customer Research Advisor

Company: dscout

Location: USA

Posted Jan 24, 2025

Dscout is a leading company in experience research technology, offering a platform for businesses to gain insights into user needs and behaviors. They are seeking a Research Advisor to collaborate with clients and help them design, recruit, and field research projects. The ideal candidate should have a degree in design research, psychology, anthropology, sociology, market research, or a related field, along with 1-4 years of professional experience. The role involves training clients, providing research design recommendations, managing projects, and acting as a customer advocate. The position is central to Dscout's operations, requiring collaboration with various teams and a passion for user research and technology.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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