Exceptional Customer Service Jobs in USA

500,918 open positions · Updated daily

Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

VP - Client Partner

Company: Measured

Location: USA

Posted Jan 24, 2025

Measured is a leading company in incrementality-based measurement and optimization for consumer brands, with over $15 billion in fullfunnel media investments managed since 2017. The company is seeking a VP Client Partner to drive client product adoption, provide consultative services, and ensure clients achieve their marketing business goals. The role involves leading client capability assessments, creating product adoption roadmaps, conducting trainings, and consulting on specific use cases. The ideal candidate should have 5+ years of experience in marketing attribution, agency marketing, and ad technology, with strong analytical, organizational, and communication skills.

508 Tester

Company: Ardent

Location: USA

Posted Jan 24, 2025

Ardent is a company that values both its employees' professional growth and their personal wellbeing. They offer competitive benefits, professional development opportunities, and a culture that embraces flexibility, innovation, collaboration, and career growth. Ardent is currently seeking a 508 Tester for a remote position. The 508 Tester will be responsible for evaluating digital content and technology to ensure compliance with Section 508 of the Rehabilitation Act, which requires accessibility for individuals with disabilities. The role involves testing various digital assets, identifying accessibility issues, and providing recommendations for remediation. The ideal candidate should have a Bachelor's degree in a relevant field, a strong understanding of web accessibility principles and standards, experience with assistive technologies and accessibility testing tools, and excellent communication skills.

Senior Product Manager - Cards Experience

Company: Mercury

Location: USA

Posted Jan 24, 2025

Mercury is seeking a product manager with extensive experience in card products, ideally in a fintech setting. The role involves leading the end-to-end development of Mercury's core card experiences, identifying and prioritizing improvements, building strong partnerships, driving card product strategy, and communicating product specifications. The successful candidate will have a strong UX sensibility, experience in user research, proficiency in data analytics, and a track record of launching card products. The total rewards package includes a competitive base salary, equity, stock options, and benefits.

Full Stack Developer

Company: Hanna Andersson

Location: USA

Posted Jan 24, 2025

Hanna Andersson, a Portland-based premier kids and baby clothing brand, is seeking a Full Stack Software Developer. The role involves frontend and backend development, technical capabilities enhancement, and project execution. Minimum qualifications include a Bachelor's degree in computer science or equivalent experience, 5+ years of software development, and experience with data structures, algorithms, and software product development. Preferred qualifications include frontend web development, backend API development, cloud services experience, proficiency in HTML, CSS, JavaScript, Agile methodologies, and tools like Git and Jira. Responsibilities include implementing solutions, developing unit tests, collaborating with team members, and staying updated on industry trends.

Sr Business Systems Analyst

Company: HubSpot

Location: USA

Posted Jan 24, 2025

HubSpot is seeking a Business Systems Analyst for its Product Operations team. The role involves managing and maintaining the Amplitude ecosystem to support product development efforts across the company. The analyst will work on mission-critical data assets, collaborating with various teams to improve the Amplitude ecosystem and related systems. Key responsibilities include driving best practices for Amplitude usage, translating business requirements into implementation plans, and building customized solutions on third-party applications. The ideal candidate will have strong communication and organizational skills, hands-on experience with data analysis, and expertise in developing complex solutions. HubSpot offers a competitive cash compensation range of $115,400 - $184,600 annually, along with benefits and perks to support employee growth.

Senior Staff Product Designer - Investing

Company: Wealthfront

Location: USA

Posted Jan 24, 2025

Wealthfront is seeking a Senior Staff Product Designer to lead design for new Investing products, reporting directly to the Design Director. The ideal candidate will have extensive experience in designing industry-leading experiences, simplifying complexity, and a passion for investing or financial technology. The role involves strong collaboration, thinking in scalable systems, and a high standard for craft and execution. The designer will be at the forefront of charting the next generation of technology innovation in investing products. Wealthfront values innovation, learning, and an inclusive culture. The role requires 8+ years of product design experience, a portfolio showcasing UX challenges, and the ability to communicate design concepts clearly. The estimated annual salary is ~$240,000 USD plus equity and discretionary bonus.

Talent Acquisition Specialist

Company: Megaport

Location: USA

Posted Jan 24, 2025

Megaport, a global leader in Network as a Service (NaaS), is seeking a Talent Acquisition Specialist. The role involves leading recruitment efforts across North and South America, aligning hiring strategies with global business goals, and collaborating with diverse teams. The ideal candidate should have 2-3+ years of recruitment experience, proven skills in building relationships with hiring managers, and a track record of meeting hiring goals while maintaining a focus on quality, diversity, and a positive candidate experience. Megaport offers competitive compensation packages, flexible working environments, and a generous study and training program.

Lead Counsel - Privacy

Company: Airbnb

Location: USA

Posted Jan 24, 2025

Airbnb is seeking a business-oriented Lead Privacy Counsel with deep experience in global privacy laws and regulatory compliance. The successful candidate will lead a team of privacy attorneys, providing legal advice and strategic counsel to Airbnb's privacy operations team. The role requires excellent judgment in balancing legal risks with business strategy, and a proven ability to learn new areas of law and function independently in a demanding, fast-paced environment. The ideal candidate will have a JD from an accredited law school, be licensed to practice law in the United States, and have 10+ years of post-qualification experience with significant relevant privacy/data protection law experience. Strong academic credentials, CIPP certifications, and substantive knowledge in US or other global data protection and privacy law are preferred. The role is remote-eligible, but the candidate must live in a state where Airbnb Inc has a registered entity.

Associate Commercial Counsel

Company: Postscript

Location: USA

Posted Jan 24, 2025

The Associate Commercial Counsel role involves drafting and negotiating contracts, collaborating with various teams, analyzing risks, and maintaining a contracts database. The ideal candidate is a qualified lawyer with 3+ years of commercial transaction experience, strong organizational skills, and the ability to balance commercial objectives with company policies. The company offers a competitive salary, equity, flexible work environment, and opportunities for career growth. The hiring process includes an intro call, hiring manager call, virtual onsite interviews, a homework assignment, a final FEACH interview, reference checks, and an offer.

Tutor Marketing Manager

Company: ClassDojo

Location: USA

Posted Jan 24, 2025

ClassDojo, a global communication platform for K12 teachers, families, and children, is expanding its services to include Dojo Tutor, a tutoring program connecting kids with experienced teachers. The company, with a team of around 200, is actively used in over 95% of US schools and 180 countries. They are seeking a marketing manager to grow Dojo Tutor's reach and impact, focusing on leveraging their existing network of teachers. The ideal candidate should have 5+ years of marketing experience, a strong track record in scaling new channels, and excellent storytelling skills.

Backend Product Software Engineer

Company: Dropbox

Location: USA

Posted Jan 24, 2025

The role of a Product Engineer at Dropbox involves designing and building scalable software for millions of daily users, collaborating with cross-functional teams to develop user-focused products, and participating in on-call rotations. Dropbox is committed to expediting the creation and implementation of AI-enabled products. The company offers competitive compensation and encourages open-source contributions and full-stack development skills.

Senior Product Manager - Growth Platforms (Martech)

Company: Scribd

Location: USA

Posted Jan 24, 2025

Scribd is seeking an experienced Senior Product Manager to lead marketing technology initiatives. The ideal candidate should have strong analytical skills, hands-on experience building and scaling MarTech stacks, and a proven ability to improve marketing outcomes through technology. The role involves developing and executing the martech product roadmap, evaluating and integrating third-party tools, incorporating experimentation tech, collaborating with product and marketing teams, exploring third-party data collection efforts, guiding the team in applying best practices, and ensuring compliance with data privacy and security regulations. The candidate should have a minimum of 5 years of product management experience, with at least 2 years in a MarTech-focused role, strong knowledge of marketing automation tools, and experience managing data governance and ensuring privacy compliance.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages