Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Strategic Alliances Manager

Company: Red Canary

Location: USA

Posted Jan 24, 2025

Red Canary is a cybersecurity company that aims to protect and empower organizations from cyber threats. They are committed to their mission, values, and customers, as evidenced by their inclusion in the Forbes Best Startup Employers 2022 list. They are seeking a Strategic Alliances Manager to develop and manage key technology partnerships, with responsibilities including strategy development, pipeline generation, and revenue growth. The ideal candidate should have 5+ years of experience in the computer security industry, strong technology relationship-building skills, and a hunter mentality. The compensation range is $196,000 - $228,000 OTE plus equity.

Director, Partner Enablement - IAM/IGA

Company: Saviynt

Location: USA

Posted Jan 24, 2025

Saviynt is seeking a Director of Partner Enablement with extensive experience in Identity Management and Governance products. The role involves gathering partner feedback, driving strategic initiatives, and managing partner performance. The ideal candidate will have a Bachelor's equivalent in Engineering, 10+ years of industry experience, and strong communication skills. Saviynt offers a competitive rewards package and a dynamic work environment.

Assessment Content Creator - High School ELA

Company: Khan Academy

Location: USA

Posted Jan 24, 2025

Khan Academy, a nonprofit organization, is seeking a talented and experienced assessment content creator. The ideal candidate will have deep knowledge of HS ELA state standards and assessment development best practices, along with 2+ years of classroom experience teaching HS ELA. The role involves contributing to the creation of K12 assessments, ensuring alignment with state standards, and collaborating with cross-functional teams. Khan Academy offers competitive salaries, ample paid time off, a remote-first culture, and a commitment to diversity, equity, inclusion, and belonging.

People Business Partner

Company: OpenX

Location: USA

Posted Jan 24, 2025

OpenX is a dynamic global organization dedicated to fostering business growth by empowering employees with the skills, knowledge, and tools needed to thrive. The company is focused on unleashing the full economic potential of digital media companies by designing and operating high-scale ad marketplaces. OpenX is committed to creating a culture of belonging through inclusive leadership and human-centered practices. The People Business Partner role involves driving employee engagement and professional growth through strategic and innovative talent initiatives, with a strong emphasis on fostering an inclusive and equitable workplace. Key responsibilities include strategic partnership, organizational development, workforce planning, coaching, cultural leadership, employee development, employee relations, HR expertise, process improvement, and compliance.

Principal Product Marketing Manager

Company: GitLab

Location: USA

Posted Jan 24, 2025

The role of a Principal Product Marketing Manager for GitLab AI solutions involves working closely with various teams to grow the company's market footprint. The individual will be responsible for delivering compelling messaging and differentiation, crafting persona-specific content, and coaching demand generation and revenue plays. They will also serve as the voice of the customer and industry, driving the go-to-market strategy and launch plans. The ideal candidate should have 10+ years of experience in product marketing, product management, or related fields, with a strong emphasis on B2B environments. They should possess exceptional communication skills, project management capabilities, and an in-depth understanding of developers' needs and preferences.

Senior Product Manager - Postmark

Company: ActiveCampaign

Location: USA

Posted Jan 24, 2025

ActiveCampaign is hiring a Senior Product Manager for Postmark, a transactional email product. The ideal candidate will define the roadmap, drive product execution, and collaborate with various teams. They should have deep domain knowledge in tech, particularly transactional email, and experience in SaaS product management. The role involves working with stakeholders, gathering customer feedback, and ensuring successful GTM and operational readiness. The company values diversity, innovation, and customer satisfaction, offering competitive compensation and benefits.

Proposal Specialist II

Company: American Specialty Health Incorporated

Location: USA

Posted Jan 24, 2025

American Specialty Health is hiring a Proposal Specialist II for their Marketing department. The role involves developing high-quality proposals, collaborating with sales and executive teams, and managing the creation and editing process. The position is remote and requires a stable internet connection. Qualifications include a Bachelor's degree, 35+ years of project coordination experience, and advanced proficiency in MS Office. The company values positive interactions, excellent communication skills, and the ability to work across teams.

Head of Sales & Solutions

Company: Nearform

Location: USA

Posted Jan 24, 2025

Nearform, a global tech consultancy, is seeking a Head of Sales & Solutions to drive revenue growth and expand their market presence in the Americas. The role involves leading a high-performing sales team, developing strategic sales plans, and building strong relationships with key clients and partners. The ideal candidate should have at least 10 years of experience in a sales & solutions leadership role, preferably in a technology consulting firm. They should possess a deep understanding of the software development lifecycle, strong business acumen, excellent communication skills, and a passion for technology. Benefits include medical, vision, and dental coverage, a 401k plan, comprehensive paid time off, remote work flexibility, home office support, investment in growth, and a positive company culture focused on work-life balance and wellbeing.

Product Marketing Manager - Fraud

Company: Plaid

Location: USA

Posted Jan 24, 2025

Plaid, a fintech company founded in 2013, is dedicated to improving financial interactions through innovative tools and experiences. With a network covering 12,000 financial institutions across the US, Canada, UK, and Europe, Plaid empowers thousands of developers and millions of users to live a healthier financial life. The company is seeking a Product Marketing Manager for its Fraud team, responsible for driving adoption and revenue for fraud solutions, partnering with Product, Sales, and Marketing, and influencing cross-functional teams. The ideal candidate should have 8+ years of experience in product marketing, sales, or growth, a strong presence, excellent communication skills, and a strategic mindset. Plaid is committed to fostering diversity and equal opportunities, offering a comprehensive benefit plan and competitive salary between $129,600 and $194,400 per year.

People Services Benefits Coordinator

Company: Nava

Location: USA

Posted Jan 24, 2025

Nava is a consultancy and public benefit corporation that has been working since 2013 to make government services simple, effective, and accessible to all. They focus on populations that are the least protected, and their mission is to restore trust between people and public institutions. The People Services Benefits Coordinator role involves proactively identifying benefits and leave opportunities, administering benefits and leave, and partnering with management to develop innovative solutions. The role requires 3+ years of HR experience, knowledge of HRIS systems, and proficiency in various tools for a remote work environment. Nava offers competitive benefits, generous time off, and a comprehensive employee wellness program.

Demo Platform Engineer

Company: Twilio

Location: USA

Posted Jan 24, 2025

Twilio is seeking a Demo Platform Engineer to consolidate the demo platform across Comms and Segment for the first time. The role involves creating, maintaining, and designing the full-stack demo environment, including frontend and backend code. The engineer will partner with Enterprise Architects and report to the Senior Manager of Demo Platform Engineering. Key responsibilities include building comprehensive use case demos, ensuring technical accuracy and reliability of demo environments, developing visually appealing interactive demo environments, staying updated with product enhancements, and gathering feedback for continuous improvement. Required qualifications include 3+ years of software development experience, strong understanding of RESTful APIs, web frameworks, and SaaS platforms, experience with JavaScript, Node, and React, and creative problem-solving skills. Familiarity with cloud computing, CPaaS API space, and NextJS is a plus. The role is remote but not eligible for hiring in CA, CT, NJ, NY, PA, WA, or DC. Twilio offers competitive pay, generous time-off, parental and wellness leave, healthcare, and retirement savings program.

Account Executive - Supply Chain and Logistics

Company: Keboola

Location: USA

Posted Jan 24, 2025

Keboola, a rapidly growing data management software company, is seeking an Account Executive to join their US-based GTM team. The role involves managing the full sales cycle, engaging with top transportation and logistics brands, achieving revenue goals, and collaborating with a global team. The ideal candidate should have 3+ years of full sales cycle experience in a solution-based SaaS environment, industry expertise in supply chain, transportation, or logistics, and strong technical aptitude. Keboola offers innovative technology, impactful work, growth potential, a supportive culture, and flexibility. The role is primarily remote with frequent domestic travel and occasional international travel to Prague.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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