Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Solutions Architect, Enterprise

Company: Stripe

Location: USA

Posted Jan 23, 2025

Stripe is seeking an experienced Solutions Architect to join their team. The role involves building trusted relationships with high-level executives, providing business and technical thought leadership, and driving revenue growth. The ideal candidate should have a successful track record in advising enterprise-grade digital native companies, with deep technical acumen and strong interpersonal skills. The role requires a strategic and creative thinker who can proactively identify challenges and maintain a positive approach. The position involves approximately 25% travel to connect with users and collaborate internally.

Proposal Developer

Company: eClinical Solutions

Location: USA

Posted Jan 23, 2025

eClinical Solutions is a company that assists life sciences organizations globally in expediting clinical development projects through expert data services and the elluminate Clinical Data Cloud. The Proposal Developer role involves creating and updating proposals, RFIs, and other sales documentation. Key tasks include reviewing client documents, drafting proposals, maintaining templates, and utilizing Loopio RFP software. The ideal candidate should have 5+ years of experience in sales/marketing/proposal development, preferably in the CRO/Pharmaceutical field, with knowledge of the drug development process and Loopio software. Strong multitasking, communication, and technical skills are required. eClinical Solutions is a fast-growing company that values diversity and inclusivity, recently winning the 2023 Top Workplaces USA national award.

Senior UX Researcher

Company: Zillow

Location: USA

Posted Jan 24, 2025

The UX Research team at Zillow is a multidisciplinary group that creates useful, usable, and innovative experiences for customers across various platforms. They are seeking a Senior UX Researcher to shape how Zillow uses AI to enhance customer experiences, conduct research, and lead projects. The role involves applying research methods, synthesizing customer needs, and collaborating with cross-disciplinary teams. The ideal candidate has 5+ years of UX research experience, expertise in research design, statistics, and data analysis, and a strong product sense. The position is remote and offers a competitive base salary and equity awards.

Senior Software Engineer - Value Platform Program

Company: Nuna

Location: USA

Posted Jan 24, 2025

The Program team at Nuna builds a data platform and UI applications for healthcare payers and providers to enhance patient care and reduce costs through value-based care programs. The team is responsible for the logic of these programs and exposes results and operational data via an application suite and data warehouse. The role involves building products that change the healthcare industry, owning the technical success of customer-facing applications, setting quality standards, mentoring junior engineers, and partnering with health data analysts. Required qualifications include a Bachelor's degree in Computer Science, 5+ years of experience, and proven experience in developing data-intensive web-based applications. The role offers health insurance, retirement benefits, and equity program participation.

Senior Product Manager

Company: Lumivero

Location: USA

Posted Jan 23, 2025

Lumivero is a global team developing data-intelligence software that empowers users to make informed decisions. The product team is responsible for delivering high-quality software products that meet customer needs and drive business growth. As a Senior Product Manager, you will lead cross-functional teams to deliver innovative solutions, develop product strategy, conduct market research, and collaborate on product development. Required skills include proven experience as a Product Manager, understanding of research processes, strong project management skills, effective communication, analytical mindset, and familiarity with Agile methodologies. Benefits include performance-based bonuses, tech stipend, flexible remote work, and opportunities for career advancement.

Regional Sales Manager

Company: ExtraHop

Location: USA

Posted Jan 24, 2025

ExtraHops is expanding its sales team and seeking experienced technology sales professionals with a focus on cybersecurity and complex SaaS solutions. The role involves increasing revenue in assigned territories, identifying and developing sales opportunities, and presenting ExtraHops products to customers. The ideal candidate should have a four-year degree, 5+ years of technology sales experience, 2+ years in cybersecurity or complex SaaS solutions sales, and a proven track record of exceeding sales targets. Strong technical acumen, communication skills, and the ability to secure meetings with senior executives are required. The base salary is between $165,000 and $175,000 per year with a 50% commission.

Senior Business Systems Analyst, Sales

Company: Pinterest

Location: USA

Posted Jan 23, 2025

Pinterest is seeking a Salesforce expert with a minimum of 5 years of experience implementing Salesforce solutions and managing a Salesforce org. The ideal candidate should have a strong understanding of core sales and marketing processes, experience in the ads industry, and in-depth knowledge of Salesforce architecture and functionality. The role involves leading the development and implementation of Salesforce solutions, managing Salesforce projects, and working with cross-functional teams. The candidate must have excellent communication, collaboration, and leadership skills, and be able to navigate cross-cultural and cross-functional environments. The role requires in-person collaboration 12 times a quarter and is not eligible for relocation assistance.

Territory Sales Manager

Company: Engage Recruiting

Location: USA

Posted Jan 23, 2025

The company is innovating in healthcare by developing advanced solutions for chronic conditions. They are seeking a Territory Sales Manager to drive sales and market awareness, focusing on healthcare providers, hospitals, and patients. The role involves building and executing a high-growth strategy, engaging with customers, and collaborating with various teams to ensure successful product launches. The ideal candidate should have 3+ years of B2B sales experience, preferably in the medical device industry, and a proven track record in sales. The compensation includes a base pay of $100,000 per year, commission, and stock options, with OTE up to $200,000.

Manager - Sales Development

Company: Yubico

Location: USA

Posted Jan 24, 2025

Yubico, a global company founded in 2007, is the inventor of the YubiKey, a leading security key. Their mission is to make secure login easy and available for everyone. Yubico's customers include Fortune 500 companies, government agencies, and millions of individuals in over 160 countries. The company values freedom and flexibility, offering employees the option to work remotely or hybrid. Yubico is committed to creating a diverse, equitable, and inclusive workplace. The company also donates YubiKeys to organizations helping at-risk individuals through its philanthropic initiative, Secure it Forward. The role of Manager Sales Development at Yubico involves leading the Americas team of Business Development Representatives, hiring, training, and coaching employees, and developing sales pipelines. The ideal candidate should have 5+ years of sales experience, 2+ years of sales leadership experience, and proficiency with SFDC CRM System and Outreachio.

Rockstar Account Manager for Marketing Agency (US)

Company: Bolder&Louder

Location: USA

Posted Jan 24, 2025

The text describes a job opening for an Account Manager at a top-tier disruptive marketing and branding agency based in NYC. The role involves being a trusted ally to clients, leading projects, and being a strategic dynamo. The company offers a work-from-home opportunity with a supportive environment, exceptional growth opportunities, and enormous variety. The ideal candidate thrives in a fast-paced environment, is a self-starter with a Type A personality, and has a passion for marketing and helping businesses succeed. The role requires a Bachelor's degree, minimum of 3 years of experience in account management and marketing, strong organizational skills, and a dedicated professional home office setup.

Senior Sales Consultant - Products - West

Company: Oracle

Location: USA

Posted Jan 24, 2025

Oracle NetSuite, a leading cloud business system, is seeking a Senior Sales Consultant to directly interact with prospective customers, analyze their requirements, configure and demonstrate value-oriented solutions, and enlighten them on potential pathways to success. The role involves providing presales support, needs gathering, requirement analysis, and delivering high-quality presentations and demonstrations. The ideal candidate should have 5+ years of relevant industry experience, strong communication skills, and a proven track record of increasing deal size and accelerating the buying process. Oracle offers a comprehensive benefits package, including medical, dental, vision insurance, short-term and long-term disability, life insurance, 401k savings plan, paid time off, and more.

Business Development Representative

Company: G-P

Location: USA

Posted Jan 24, 2025

The company is seeking a highly motivated and results-driven Business Development Representative. The ideal candidate will prospect and identify potential clients, conduct outbound calls, qualify leads, collaborate with the sales team, maintain CRM records, and meet monthly targets. A bachelor's degree, proven sales experience, strong communication skills, and familiarity with CRM software are preferred. The role offers a competitive salary, excellent benefits, and a collaborative work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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