Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Board Certified Behavior Analyst

Company: Child Builders ABA

Location: USA

Posted Jan 23, 2025

The job posting is for a BCBA Assistant Clinical Director position. The role involves leading and overseeing a home-based ABA program, providing clinical supervision to BCBAs and RBTs, and ensuring high-quality care for clients with autism. The ideal candidate should have a Masters degree in ABA, BCBA certification, and at least 3 years of experience in ABA services. Strong leadership, organizational, and communication skills are required. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

VP of Product Management - Platform

Company: Degreed

Location: USA

Posted Jan 23, 2025

Degreed is seeking a dynamic and experienced VP of Product Management to join their Platform Product team. The role involves defining and executing the vision strategy and roadmap for Degreed's enterprise platform. Key responsibilities include product strategy and vision, roadmap development, team leadership, stakeholder collaboration, market analysis, product lifecycle management, customer advocacy, metrics and KPIs, and product enablement. The ideal candidate should have 10+ years of product management experience, deep expertise in enterprise software and SaaS platform ecosystems, agile expertise, technical proficiency, and a relevant degree. The compensation package is $250,000 - $300,000, with comprehensive benefits including health insurance, dental and vision plans, life insurance, disability insurance, 401k retirement savings plan, education benefit, parental leave, unlimited PTO, and a wellness stipend.

Transaction Manager

Company: Truehold

Location: USA

Posted Jan 23, 2025

Truehold, a leading provider of residential sale-leasebacks, is seeking a Transaction Manager with 2+ years of experience in real estate mortgage processing or a similar role. The role involves managing the end-to-end process from contract signing to closing, reviewing documents, and partnering with external parties to ensure smooth transactions. The company offers a collaborative culture, competitive benefits, and flexible work arrangements. The mission is to create a new type of senior living that enables people to enjoy their health and wealth as they age without giving up their homes.

Senior Product Manager, Communications Platform

Company: Dropbox

Location: USA

Posted Jan 23, 2025

The Senior Product Manager role in the Communications Platform at Dropbox involves enabling teams to create impactful in-app campaigns, emails, and notifications that drive revenue, engagement, and user satisfaction. The role requires shaping the platform's roadmap, identifying opportunities to enhance functionality, and measuring campaign effectiveness. The individual will collaborate with senior leaders, work cross-functionally, and drive meaningful outcomes for Dropbox and its users. Key responsibilities include advocating for the customer, defining product specifications, leading cross-functional teams, leveraging data for informed decisions, managing risks, and upholding company values.

Principal Product Manager - Docking

Company: Lime

Location: USA

Posted Jan 23, 2025

Lime, a leading global shared electric vehicle company, is seeking a Principal Product Manager for its Vehicle PM team. The role involves defining the product vision, leading cross-functional teams, and driving product development. The ideal candidate should have extensive experience in hardware or firmware product development, a passion for Lime's mission, and strong empathy for customers. The role is remote-friendly but requires travel to US locations. Lime offers competitive compensation, health and wellness benefits, flexible vacation policies, and professional growth opportunities.

Trainer - Customer Success

Company: brightwheel

Location: USA

Posted Jan 23, 2025

Brightwheel is seeking a trainer for its customer-facing teams. The ideal candidate is a teacher and coach who can help new team members ramp up effectively during their first 30 days. This includes ownership over training, ensuring new hires meet necessary metrics, and collaborating with stakeholders to identify additional training needs. The role involves identifying and organizing all skills topics and training needed for new employees, revamping and developing training materials, and setting new hire goals. The candidate should have 3+ years of experience in a customer-facing role, demonstrated coaching and teaching skills in a remote environment, and strong prioritization and sales skills. Brightwheel offers a competitive compensation package, including base salary, equity, and benefits.

Principal Customer Success Manager

Company: EDB

Location: USA

Posted Jan 23, 2025

The EDB Principal Customer Success Manager (CSM) role is fully remote for US ESTCST Time Zone candidates. The CSM will lead EDB's customer-centric strategy, ensuring customers achieve their goals and derive sustainable value from EDB solutions. The CSM will collaborate across EDB functions to drive adoption, growth, and retention, while ensuring a positive customer experience. Key responsibilities include delivering a world-class customer experience, creating and implementing individual Customer Success Plans, proactive management of customers, nurturing accounts for expansion, and overseeing coordination of EDB resources. The ideal candidate will have 5+ years of account management experience, strong interpersonal skills, and a proactive problem-solving mindset. Experience with Partner relationship management and knowledge of PostgreSQL, Linux, RedHat, HPE, and Open Source cloud service providers are beneficial. The total potential OTE is $235,165.

Director - R&D Change Management Communications

Company: Twilio

Location: USA

Posted Jan 23, 2025

Twilio, a global company that opposes racism and promotes diversity, equity, and inclusion, is seeking a Director of Strategic Communications for its RampD organization. The role involves creating and leading executive-level messaging, developing communication strategies, and managing multiple initiatives. The ideal candidate should have 8-10 years of executive communications experience, strong writing skills, strategic thinking, and the ability to handle crises. The role is remote but not eligible for hiring in San Francisco, CA, Oakland, CA, or San Jose, CA. Approximately 5-10 travel is anticipated.

B2B Marketing Specialist

Company: PosiGen

Location: USA

Posted Jan 23, 2025

PosiGen is seeking a B2B Content Marketing Specialist to join their Channel Partner team. The role involves creating engaging content, managing social media campaigns, and collaborating with cross-functional teams. The ideal candidate should have experience in content marketing, LinkedIn growth campaigns, and SalesForce. PosiGen is committed to diversity and equal opportunity employment.

Business Development Director, Cardiology

Company: Tempus

Location: USA

Posted Jan 23, 2025

Tempus, a company specializing in precision medicine, is seeking a Business Development Director for their Cardiology team. The role involves driving strategic business collaborations with major healthcare systems and AMCs, creating detailed strategic plans, leading proposal work and contracting, and building relationships with key stakeholders. The ideal candidate should have deep domain knowledge in the Cardiac Devices or Cardiac Software industry, expertise in healthcare with a focus on cardiology and electrophysiology, and experience selling capital and/or software solutions into the healthcare landscape. They should also possess strong communication skills, be proficient in Microsoft Office products, and have experience with Salesforce.com. The role requires frequent travel for meetings, conferences, and business development activities.

Sr. Director Financial Operations

Company: StackAdapt

Location: USA

Posted Jan 23, 2025

StackAdapt, a self-serve advertising platform specializing in multichannel solutions, is seeking a Sr Director of Financial Operations. This role involves managing a small team, driving system implementations, and enhancing financial infrastructure. The ideal candidate will have 12+ years of relevant experience in accounting or finance, preferably within the software and technology industry, with expertise in financial systems and strong project management skills. The position offers a highly competitive salary, comprehensive benefits, and a supportive culture.

Integrations Developer

Company: StackAdapt

Location: USA

Posted Jan 23, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking an Integration Developer to design, develop, and maintain integration solutions for SaaS systems. The role requires hands-on development experience, a passion for learning new tools, and collaboration with IT Operations and cross-functional business departments. The ideal candidate will build innovative integration solutions to streamline complex business process flows involving multiple SaaS applications. StackAdapt is a remote-first company offering a competitive salary, comprehensive benefits, and a supportive culture.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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