Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Engineering Manager - AI

Company: Lattice

Location: USA

Posted Jan 20, 2025

Lattice's Engineering team is dedicated to building cutting-edge AI solutions, emphasizing collaboration, innovation, and technical growth. The role of a Manager involves translating company strategy into actionable goals, managing a team of engineers, driving business decisions, and leading the design and development of AI solutions. The ideal candidate should have 8+ years of software engineering experience, proven ability to inspire and develop high-performing teams, and hands-on experience with AIML solutions, particularly LLMs. Proficiency in Python, AIML frameworks, cloud platforms, and AIOps tools is required. The estimated annual salary is between $187,500 and $234,500, with additional benefits including medical, dental, vision insurance, life AD&D and disability insurance, and more.

Inside Sales Associate - M&M Carnot

Company: Johnson Controls

Location: USA

Posted Jan 20, 2025

Johnson Controls is seeking an Inside Sales Associate to provide sales support, including quotations, order write-ups, and customer service. The ideal candidate will have a degree in mechanical, electrical, or chemical engineering, and at least one year of sales support experience. Proficiency in Microsoft Suite and Salesforce is preferred. The role involves working with MampM Carnot Refrigeration Systems and supporting a winning team that enables employees to build their best future.

Account Executive - Commercial

Company: JumpCloud

Location: USA

Posted Jan 20, 2025

JumpCloud is seeking an experienced regional sales professional to sell its Cloud Directory Platform to small and medium-sized customers. The role involves understanding and presenting the platform's capabilities in user management, device management, access control, and security. The ideal candidate should have strong interpersonal and communication skills, experience with Salesforce, and a proven track record in closing deals with SMEs. JumpCloud offers a competitive compensation package and a comprehensive benefits plan. The company is committed to being Remote First, with teams in 15+ countries and conducts business in English. JumpCloud values building connections and fostering a diverse and inclusive work environment.

Moderator - Social Media

Company: hims & hers

Location: USA

Posted Jan 20, 2025

Hims & Hers is seeking a detail-oriented Social Media Moderator to join their Content Team. The role involves monitoring and moderating comments and messages across social media platforms, engaging with the audience, and collaborating with marketing and customer support teams. The ideal candidate should have 13 years of experience in social media moderation, community management, or customer service, strong communication skills, and a proactive approach to problem-solving. Benefits include competitive salary, unlimited PTO, comprehensive health benefits, and employee discounts.

Senior Manager - Talent Management

Company: GitLab

Location: USA

Posted Jan 20, 2025

GitLab is seeking a Senior Manager of Talent Management to lead enterprise-wide performance and talent processes. The role involves driving performance excellence and talent strategy, shaping organizational growth and infrastructure, building strategic partnerships, and collaborating with various teams. The ideal candidate should have a proven track record in designing and implementing talent management programs, experience in performance management and succession planning, and strong analytical skills. The role reports to the Director of Talent Management & Development and offers benefits such as a flexible work environment, team member resource groups, equity compensation, and growth and development opportunities.

Revenue Assurance Analytics Senior Analyst

Company: Reddit

Location: USA

Posted Jan 20, 2025

Reddit is looking for a Senior Analyst with 3-5 years of experience in risk analytics, data analytics, audit analytics, or a related field. The role involves building and implementing monitoring and assurance processes, performing auction logic validation, analyzing ads platform data, designing automation for independent assurance analytics, and overseeing controls testing. The ideal candidate is a collaborative, proactive problem-solver with strong communication skills, able to work under pressure, and comfortable in a fast-paced dynamic environment. Preferred skills include experience with digital advertising platform technology companies, auditing microservices, and relevant certifications. Benefits include comprehensive healthcare, 401k match, family planning support, mental health benefits, flexible vacation, generous paid parental leave, and paid volunteer time off.

Java AWS Full Stack Developer

Company: CGI Group, Inc.

Location: USA

Posted Jan 20, 2025

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Senior Product Marketing Manager - Application Security & Compliance

Company: GitLab

Location: USA

Posted Jan 20, 2025

The role of a Senior Product Marketing Manager for Application Security & Compliance at GitLab involves working closely with various teams to grow the company's footprint, focusing on organizations with strict regulatory and compliance requirements. The individual will be a key contributor to the Product Marketing Team, driving the pitch, revenue plays, proof points, and go-to-market plan for this critical customer segment. They will act as a subject matter expert on all things compliance-related, working closely with Platform PMMs and other subject matter experts. Key responsibilities include delivering pitch messaging, positioning, and content; conducting research on customer pain points, market trends, and competitive alternatives; coaching demand gen and revenue plays; owning the proof, voice of the customer, and voice of the industry; driving the go-to-market strategy; and developing customer segmentation, buyer personas, and target audiences. The ideal candidate will have 5+ years of Product Marketing experience in B2B SaaS with a focus on Compliance, Security, or related domains, a proven track record of developing and executing go-to-market strategies for technical products, strong ability to simplify complex technical concepts, experience working with key personas, exceptional written and verbal communication skills, and familiarity with compliance frameworks.

Sr. Engagement Manager

Company: ScienceLogic

Location: USA

Posted Jan 21, 2025

ScienceLogic is a company leading the charge towards autonomous enterprises, utilizing automation and generative AI to revolutionize IT operations. They aim to accelerate digital transformation, unlocking innovation, efficiency, and scalability for businesses. The Customer Experience team, composed of highly intelligent engineers and engagement managers, delivers cutting-edge technology solutions for hybrid cloud network monitoring. As a Senior Engagement Manager, you will manage key internal and external initiatives, implement new projects, and provide weekly/monthly/quarterly updates to customers and internal executive teams. The role requires a bachelor's degree in computer science/engineering, proven experience in managing enterprise-level network management or application performance products, and strong project management skills. Benefits include a remote-first culture, comprehensive medical plans, 401k plan, flexible paid time off, and more.

People Tech Analyst

Company: StackAdapt

Location: USA

Posted Jan 20, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking an experienced People Tech professional to support HR technology operations, ensuring HR systems and tools align with business objectives and enhance employee experience. The role involves collaboration with various departments, implementing and maintaining HR technology solutions, and driving efficiency, compliance, and innovation. StackAdapt is committed to employee wellbeing and offers a competitive salary, 401K matching, comprehensive benefits, work from home reimbursements, and a supportive culture.

Revenue Platform Manager

Company: Octopus Deploy

Location: USA

Posted Jan 20, 2025

Octopus Deploy, a leading Continuous Delivery solution provider, is seeking a hands-on, technically adept manager to oversee their Revenue Platform Team. The role involves leading a small team, managing the flow of work, fostering a culture of collaboration, and optimizing key revenue systems like Salesforce and Zuora. The successful candidate will work closely with cross-functional teams, collaborate with stakeholders, and report directly to the Director of Revenue Operations. The position requires 5+ years of experience in Revenue Operations, Sales Operations, or a related field, with at least 2 years in a leadership or management role. Deep experience with Salesforce and other key revenue systems, project management, people management, problem-solving, communication, process optimization, and collaboration skills are essential. The compensation for this role is Level 4 Maturing $135,000 USD + stock options or Performing $150,000 USD + stock options, with benefits including annual leave, health care, and 401K matching.

Academic Support Advisor I (Evening/weekend)

Company: Adtalem Global Education

Location: USA

Posted Jan 20, 2025

Chamberlain University, an Adtalem Global Education institution, is dedicated to raising the standard of nursing and healthcare education. It is the largest school of nursing in the US and the leading grantor of BSN degrees to underrepresented minority students. The university aims to address the national nursing shortage through innovative programs. The Academic Support Advisor I role is crucial in promoting student success through accurate and responsive advisement in academics, registration, persistence, and the student experience. The role involves assisting students with course registration, advocating for their advising needs, advising on university policies, and monitoring students to identify at-risk scenarios. The position requires a bachelor's degree, 1+ year of higher education experience, and excellent customer service skills.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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