Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Chief Information Security Officer

Company: COMPLY

Location: USA

Posted Jan 20, 2025

COMPLY is a high-growth organization that prides itself on being a champion for compliance professionals. With over 350 professionals worldwide, they offer comprehensive benefits and remote work flexibility. The Chief Information Security Officer (CISO) plays a key role in developing and executing the organization's information security strategy, managing security initiatives, and building a culture of security awareness and compliance. The CISO will be responsible for designing and implementing security programs, ensuring compliance with relevant laws and industry standards, and managing the information security budget. Qualifications include a degree in Computer Science or related field, 10+ years of experience in information security, and relevant industry certifications. The compensation range for this role is $185,000 - $200,000 per year.

Threat Hunter

Company: Red Canary

Location: USA

Posted Jan 20, 2025

Red Canary is a cybersecurity company that aims to protect and empower organizations from cyber threats. They offer market-defining technology and expertise to prevent breaches and set new standards in the industry. The company values doing what's right for customers, being kind and authentic, delivering great quality, and being relentless. The Threat Hunting Team, as the customer-facing role, helps customers understand their security environment, make informed decisions, and remediate threats. The role requires 3+ years of IT security experience, EDR capabilities, knowledge of security controls, and strong communication skills. Red Canary offers competitive benefits, including 100% paid premiums, flexible time off, and a rich benefits program.

Global SVP, Strategy & Solution Consulting

Company: Creatio

Location: USA

Posted Jan 20, 2025

Creatio, a fast-growing enterprise SaaS company, is seeking an SVP Strategy & Solutions Consulting. The role involves driving business growth, leading a global team of 50 consultants, and collaborating with sales teams. Key responsibilities include strategy consulting, value consulting, solution engineering, and industry consulting. The ideal candidate should have a bachelor's degree, 10+ years of experience in strategy consulting, and enterprise SaaS experience. Strong leadership, communication, and sales skills are required.

Staff Solidity Engineer - Metamask

Company: Consensys

Location: USA

Posted Jan 20, 2025

Consensys, a leading blockchain and web3 software company, is seeking a Staff Solidity Engineer to join their Delegation team. The role involves maintaining and expanding the Delegation Framework, developing cutting-edge features, driving adoption and usability, researching and experimenting with new technologies, and documenting and supporting adoption. The ideal candidate should have 5+ years of industry experience, 3+ years of professional experience shipping Solidity code, and a deep understanding of EVM mechanics and Ethereum tooling. Familiarity with key Ethereum standards and concepts, experience with open-source software development, and exceptional communication skills are also required. Bonus points for experience with crosschain solutions, knowledge of zero-knowledge proofs, and familiarity with MetaMask's Delegation Framework.

Sales Development Representative

Company: ClassDojo

Location: USA

Posted Jan 20, 2025

ClassDojo is a global communication platform connecting teachers, students, and families. With over 50 million users in 180 countries, it aims to provide the best learning experiences beyond standard school education. The company is looking for a Sales Development Representative to grow ClassDojo's adoption within US schools. The role involves driving outreach efforts, building relationships with district and school leaders, managing the sales pipeline, and delivering compelling sales presentations. The ideal candidate should have a history of exceeding sales targets, exceptional communication skills, and experience in education technology or cross-functional collaboration.

Executive Assistant

Company: Webflow

Location: USA

Posted Jan 20, 2025

Webflow is seeking an Executive Assistant for the Chief Revenue Officer. The role involves calendar and inbox management, meeting coordination, project event management, travel arrangements, and information flow management. The successful candidate will have 4-6 years of experience supporting senior-level executives, strong organizational skills, excellent communication abilities, tech savviness, discretion, adaptability, and a culture ambassador mindset. The company offers competitive compensation, benefits, and a supportive work environment.

Senior Benefits Partner

Company: Dropbox

Location: USA

Posted Jan 20, 2025

The Senior Benefits Partner role involves strategic design, delivery, and optimization of Dropbox's benefits programs in the US and Canada. This role requires extensive experience in benefits management, strategic planning, and execution. The individual will lead the management of benefit plans, act as a liaison with brokers, providers, and vendors, and partner with senior leadership to implement benefit strategies. They will also own the execution of benefits-related projects, develop scalable processes, and collaborate with various teams to ensure seamless integration and execution of benefit programs. The role offers high visibility, opportunities to innovate, and a direct impact on employee experience and Dropbox's position as an employer of choice.

Senior Account Executive

Company: Dropbox

Location: USA

Posted Jan 20, 2025

The role of a Senior Account Executive involves taking ownership of a territory to bring in high-value net new logo opportunities. This requires building relationships with executive-level contacts, co-selling with channel partners, and being adaptable to changing environments. The successful candidate should have experience in B2B software sales, a hunter's mindset, and strong negotiation and closing skills. They should also be able to collaborate effectively with internal teams and channel partners, and have extensive experience utilizing a CRM. The role involves developing a territory-specific account acquisition strategy, identifying and qualifying leads, and constantly generating pipeline through various techniques.

Account Executive

Company: Dropbox

Location: USA

Posted Jan 20, 2025

The Account Executive role involves taking ownership of a territory to bring in high-value net new logo opportunities. The successful candidate should have experience in B2B software sales, building relationships with mid-level and executive contacts, and a hunter's mindset for pipeline generation. Responsibilities include developing a targeted account acquisition strategy, building relationships with key decision-makers, collaborating with internal teams, and generating pipeline through various techniques. Requirements include 4+ years of sales experience, a track record of closing strategic deals, and strong negotiation and closing skills. Preferred qualifications include a BA/BS degree, general knowledge of generative AI, and experience with accounts ranging from 200 to 1000+ seats.

Account Manager

Company: Eventbrite, Inc.

Location: USA

Posted Jan 20, 2025

Eventbrite is seeking an Account Manager with 3+ years of experience in Sales or Customer Success. The role involves managing accounts to achieve sales targets, generating new business opportunities, and fostering long-term relationships. Key responsibilities include building and maintaining customer relationships, articulating Eventbrite's value, managing renewals and upsells, identifying growth opportunities, and delivering feedback for process improvements. Bonus points for previous experience in the event or ticketing industry, strong sales and negotiation skills, and experience with Groove Gong.

Director of Product Strategy and Operations

Company: ActiveCampaign

Location: USA

Posted Jan 20, 2025

The Director of Product Strategy and Operations is a crucial role that involves driving strategic planning, operational excellence, and cross-functional collaboration for Product and Engineering teams. This position acts as a trusted advisor to the CPO and CTO, ensuring alignment across teams, streamlining operations, and advancing strategic priorities. The role includes collaborating with the CPO, leading strategic planning processes, developing frameworks for decision-making, building operational processes, managing KPIs, partnering with leaders, providing data-driven insights, and championing organizational values. The ideal candidate should have 57+ years of experience in strategy, operations, or project management roles, preferably within product or engineering organizations. They should possess strong analytical skills, excellent organizational skills, the ability to influence diverse teams, and outstanding communication skills. ActiveCampaign, the company offering this role, is a global multicultural company committed to equitable compensation practices and an inclusive culture. The company offers comprehensive health and wellness benefits, open paid time off, generous 401k matching, professional development resources, and more.

Director - Financial Revenue Operations

Company: Bluesight

Location: USA

Posted Jan 20, 2025

Bluesight is a high-growth healthcare IT company seeking a Director of Financial Revenue Operations. The ideal candidate will have 10+ years of relevant experience in a SaaS organization, be a strategic thinker, and have strong communication skills. The role involves supporting revenue operations, managing forecasts and reporting, implementing financial systems, and collaborating with cross-functional teams. The position offers a competitive salary and benefits package.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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