Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Account Manager, Mid-Market

Company: OneSignal

Location: USA

Posted Jan 19, 2025

The company is looking for an experienced Account Manager to scale their business by building strong client relationships and driving growth. The role involves managing and growing revenue within MidMarket accounts, identifying growth opportunities, and evangelizing the product. The ideal candidate should have 4+ years of software sales experience, knowledge of regional accounts culture, and a track record of hitting or exceeding sales quotas. The position offers a base salary between $100,000 to $120,000 with an expected OTE between $175,000 and $200,000 per year.

Sr. HRBP - Tech

Company: hims & hers

Location: USA

Posted Jan 19, 2025

The job posting is for a Senior HR Business Partner role, requiring 10+ years of HR experience in Product or Engineering, and a deep understanding of HR practices within the technology sector. The role involves collaborating with senior leadership, overseeing development and retention strategies, serving as a trusted advisor, leading performance evaluations, and guiding teams through organizational changes. The ideal candidate should possess excellent communication and problem-solving skills, interpersonal strengths, and knowledge of local labor laws. Benefits include competitive salary, unlimited PTO, comprehensive health benefits, ESPP, employee discounts, 401k benefits, offsite team retreats, and more.

IT Service Coordinator

Company: iHerb

Location: USA

Posted Jan 19, 2025

The IT Service Partner role involves supporting the VP ERP & IT Corp in managing tasks and projects, including administrative support, travel arrangements, financial reports, and vendor management. The ideal candidate should be an experienced accounting expert with knowledge in software license classification, OPEX/CAPEX scenarios, and collaboration with IT, FP&A teams. Key responsibilities include accurate financial reporting, cost management, strategic financial insights, and vendor relationship management. The role requires strong communication skills, problem-solving abilities, and expertise in financial modeling and compliance requirements, particularly related to SAP ERP and similar technology implementations.

Software Engineer - Infrastructure & Platform (Senior / Staff)

Company: Monarch Money

Location: USA

Posted Jan 20, 2025

Monarch, a financial management product, has seen rapid organic growth since its public launch in early 2021. The company is well-funded by top venture firms and angel investors, and its founding team consists of product-driven serial entrepreneurs. Monarch is passionate about building a company, product, and brand that both customers and employees love. The company is fully remote and open to applicants within a 5-hour time zone difference of US Pacific Time. As an Infrastructure Engineer, you will play a critical role in growing and evolving Monarch's infrastructure backbone and developer platform, working with autonomy and owning full implementation of your projects. The role involves leading the development of software solutions to enhance cloud efficiency, influencing platform features, providing infrastructure support, and participating in an on-call rotation.

SEO Software Engineer

Company: ElevenLabs

Location: USA

Posted Jan 19, 2025

ElevenLabs, a global team of passionate and innovative individuals, is seeking a Software Engineer with significant experience in SEO to double down on their proven SEO channel. The role involves building programmatic pages, working with the Growth Marketer to map out SEO-focused content, and designing an engaging blog template. The company, which has closed Series B funding at a $11B valuation, is backed by leading names in tech and AI. They are looking for exceptional individuals who combine technical excellence with ethical awareness, driven by a desire to make content universally accessible.

Head of B2B Marketing

Company: TeamSnap

Location: USA

Posted Jan 20, 2025

TeamSnap, a sports and communication platform, is seeking a Head of Marketing for its B2B business lines. The role involves leading end-to-end marketing strategy, demand generation, content marketing, customer marketing, and marketing innovation. The ideal candidate should have 12+ years of B2B SaaS marketing leadership experience, be data-driven, an inspiring people leader, and have exceptional executive communication skills. TeamSnap offers a remote-first environment with unlimited PTO, premium health coverage, a learning and development stipend, and more. The company is committed to equitable compensation, starting at $220,000, and is dedicated to fostering a culture of trust, accountability, inclusivity, and growth.

Cash Flow F&S Partner

Company: Stripe

Location: USA

Posted Jan 19, 2025

Stripe, a financial infrastructure platform for businesses, is seeking an experienced candidate for its Corporate Finance & Strategy team. The role involves driving Cash Flow forecasting and reporting processes, developing scalable processes for forecasting and analyzing Free Cash Flow performance, and contributing to the design and implementation of planning and automation tools. The ideal candidate should have 7+ years of relevant experience in corporate planning, business finance, or related fields, with a strong understanding of US GAAP and other financial reporting principles. They should also have excellent analytical skills, strong working relationships, and the ability to communicate effectively in a fast-paced environment.

Senior Art Director

Company: Found

Location: USA

Posted Jan 19, 2025

Found is a company that provides tools for self-employed individuals to manage their finances more efficiently, automating tasks such as taxes and expense tracking. They are seeking an art director with 8+ years of experience to shape and evolve their brand voice across all touchpoints, from initial customer encounters to long-term relationships. The role involves designing for diverse projects, creating detailed mockups, developing an iterative approach, expanding visual design systems, collaborating on program planning, communicating ideas, and managing projects. The ideal candidate should have a scientific approach, excellent communication skills, a growth mindset, and strong proficiency with tools like Figma and Adobe CC.

Sr Engineering Manager - Payroll Experiences

Company: Gusto, Inc.

Location: USA

Posted Jan 19, 2025

Gusto is seeking a Senior Engineering leader to oversee the cross-functional strategy for its Payroll Experiences team, which includes more than 15 people across Engineering, Product Management, Design, and Data Science. The role involves leading the engineering team, working cross-functionally with design and product management leadership, driving product and platform development, understanding customer pain points, and devising solutions. The ideal candidate should have 10+ years of software engineering experience, experience in scaling engineering organizations, strong technical acumen, and a systems-first approach with a focus on user experience. The cash compensation for this role is targeted at $191,000 - $237,000 in Denver, $208,000 - $258,000 for Los Angeles and most remote locations, and $225,000 - $279,000 for San Francisco, New York, and Seattle.

Software Engineer L2 - Billing Pipeline

Company: Twilio

Location: USA

Posted Jan 19, 2025

Twilio is seeking a skilled L2 Software Engineer to join their Commerce Platform Billing Pipeline team. The successful candidate will design, build, and operate core platform services, leveraging technologies such as AWS cloud infrastructure, Apache Kafka, and Rest APIs. The role requires 3+ years of experience in building highly scalable products, expert level knowledge in Object Oriented programming, and experience with Linux and Kubernetes. The position offers competitive pay, generous time-off, and opportunities for professional growth.

Full-Stack Growth Engineer

Company: ElevenLabs

Location: USA

Posted Jan 19, 2025

ElevenLabs, a global voice technology company, is hiring a Software Engineer for the growth team. The role involves working on self-serve customers, consumer prosumer, and B2B growth, focusing on user acquisition, retention, revenue, and referral. The ideal candidate should have strong full-stack engineering skills, product sense, and interest in growth. The company offers high-velocity innovation, a truly global team, remote-first culture, and continuous growth opportunities.

Account Executive - Small Business

Company: HubSpot

Location: USA

Posted Jan 19, 2025

HubSpot is seeking a Growth Specialist Account Executive to join their direct sales team. The role involves identifying and closing net new business opportunities within the small business space, primarily through outbound prospecting. The successful candidate will position HubSpot's software value, run meetings with prospective customers, and manage a pipeline of outbound and inbound leads. They will also partner with marketing and technology departments, and contribute to the company's values and vision. The position offers a competitive cash compensation range of $140,000 - $160,000 annually, along with potential equity and benefits. HubSpot values transparency in compensation practices.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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