Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Staff Experience Designer - Tooling

Company: Airbnb

Location: USA

Posted Jan 19, 2025

The text describes a job opportunity for a Staff Experience Designer at Airbnb. The role involves partnering with various disciplines to create user-friendly, accessible, and inclusive products. The designer will work on a wide range of tooling experiences to support current products and future opportunities. The ideal candidate should have strong craft in interaction and visual design, audacious pragmatism, curious tinkering, systems thinking, and radical collaboration skills. The role requires 10+ years of hands-on product design experience, domain experience in complex areas like multisided marketplaces, and proficiency in UX thinking, systems design, interaction design, visual design, and prototyping. The position is remote eligible but requires occasional meetings with crossfunctional partners based in Beijing.

Head of North America Deal Management

Company: Stripe

Location: USA

Posted Jan 19, 2025

Stripe, a financial infrastructure platform for businesses, is seeking a Head of North America Deal Management. The role involves managing and scaling the AMER Deal Management team, setting the pace and vision of the business, and driving the development of global mechanisms for efficient deal management. The candidate should have extensive experience in deal management, pricing strategy, and team leadership, with a deep understanding of the payments domain or SaaS. The role requires strong communication, negotiation, and project management skills, and the ability to articulate business strategy at the C-suite level.

Key Account Director

Company: Tempus

Location: USA

Posted Jan 19, 2025

Tempus, a company passionate about precision medicine, is seeking a Key Account Director to drive sales of their RWD AI sequencing and clinical trial solutions to major biopharma accounts. The role involves proactively identifying and closing new sales opportunities, developing a deep understanding of each account's unique needs, and creating a supporting Tempus strategy. The ideal candidate should have a minimum of 10+ years in Business Development and Sales in the Life Sciences sector, with a proven track record of delivering consistent sales results within Biopharma accounts. They should also have a strong understanding of molecular data and artificial intelligence in drug discovery.

Business Operations Analyst

Company: QuinStreet

Location: USA

Posted Jan 19, 2025

The job posting is for a Business Operations Analyst position. The role involves working with cross-functional teams to analyze business processes, identify areas for improvement, and implement solutions to enhance operational efficiency. The ideal candidate should have a strong background in data analysis, excellent problem-solving skills, and a passion for driving business growth. Responsibilities include monitoring customer performance, generating reports, collaborating with various teams, identifying opportunities for improvement, working with engineering and IT teams, staying updated on industry trends, and managing ticketing systems. Requirements include a Bachelor's degree in Management Information Systems or related field, 1+ year of experience, strong analytical skills, proficiency in Excel and Tableau, and excellent project management skills. The expected salary range is $60000 to $85000 annually, with potential for bonuses and equity. The position also offers standard employee benefits.

Project Coordinator I

Company: User Interviews

Location: USA

Posted Jan 19, 2025

User Interviews is a fully remote company that values a strong remote culture, trust in employees, and continuous improvement. They specialize in participant recruitment and management for user research, working with companies like Atlassian, Amazon, and Spotify. The Project Coordinator role involves managing client projects, recruitment, and customer support. The company offers competitive benefits, including health insurance, retirement plans, and flexible work arrangements. They emphasize diversity, equity, and inclusion, and are committed to continuous improvement.

Director - Brand and Communications

Company: Caribou

Location: USA

Posted Jan 19, 2025

The Director of Brand and Communications role at Caribou involves growing brand awareness and establishing the company as a leader in auto refinancing. The role requires strategic planning, storytelling, relationship building, and managing a team. The ideal candidate should have a strong background in brand strategy, PR, content strategy, and community engagement, with a proven track record in fintech or financial services. Caribou offers competitive compensation, equity options, robust benefits, and opportunities for professional development.

Leadership & Management in the Healthcare Systems - Faculty

Company: Adtalem Global Education

Location: USA

Posted Jan 19, 2025

Chamberlain University, with a 130-year history, is seeking Part Time Online Visiting Professors for its MSN program. The university is known for its culture of 'Chamberlain Care', which emphasizes service excellence and care for self, colleagues, patients, and all. The role involves teaching courses like 'Leadership & Management Within Complex Healthcare Systems', providing regular feedback, engaging students in discussions, and evaluating academic progress. Qualifications include an MSN and DNP or PhD in nursing, active unencumbered compact nursing license, subject matter expertise, excellent communication skills, and proficiency in MS Office and online platforms. The expected compensation rate is between $715 and $1950 per earned credit hour.

Data Analyst - Operations

Company: hims & hers

Location: USA

Posted Jan 19, 2025

The Data Analyst for Operations Analytics role at Hims & Hers involves leveraging analytics to optimize business processes, uncover insights, and enhance efficiency. The role requires strong proficiency in SQL, data manipulation, and modern analytics tools like Looker, Google BigQuery, and DBT. The ideal candidate should have 5+ years of experience in data analysis, operations analytics, or a related field, with a proven ability to work with complex datasets and translate them into actionable insights. The role offers competitive compensation, unlimited PTO, comprehensive health benefits, and a supportive work environment.

Brand Communications Officer

Company: Mozilla

Location: USA

Posted Jan 19, 2025

The Mozilla Foundation, a nonprofit organization, seeks a Brand Communications Officer to strengthen its brand identity. The role involves 40% time in brand development, creating and overseeing a strategic communications plan, and developing compelling messages. 20% time is dedicated to internal communications, ensuring staff are trained in using core messages. 40% time is allocated to partnerships, sourcing new external partnerships and engaging in alliance building. The ideal candidate has 8+ years of experience in strategic roles, preferably in consumer businesses, with a strong understanding of corporate communications and excellent written and verbal skills. The starting salary ranges from $117,100,000 to $177,557,000, depending on the location. Benefits include private medical insurance, extended sick leave, and a professional development budget.

Emerging Market Account Executive (API/CPaaS)

Company: Vonage

Location: USA

Posted Jan 19, 2025

Vonage is seeking an experienced Emerging Markets Account Executive to grow relationships with tech-savvy customers and build new ones with high-growth digital cloud software companies. The role involves territory management, revenue generation, team collaboration, and supporting implementation. Required qualifications include 2+ years of technology sales experience, success selling communication CRM solutions in SaaS or PaaS models, and experience building relationships with midlevel and senior executives. Desirable qualifications include a solution-oriented sales approach and experience working with the presales team to design innovative CPaaS solutions. Benefits include medical, vision, and dental coverage, income protection, maternity and paternity leave, 401k contributions, unlimited discretionary time off, tuition reimbursement, and more. The position offers a hybrid work arrangement based out of the Holmdel office with the flexibility to work remotely.

Staff Experience Designer - Support

Company: Airbnb

Location: USA

Posted Jan 19, 2025

The role involves partnering with various disciplines to create user-friendly products that foster an emotional connection with the community. The focus is on designing elegant customer support solutions using emerging technologies. Crucial skills include strong craft in interaction and visual design, audacious pragmatism, curious tinkering, systems thinking, and radical collaboration. The Staff Experience Designer will drive a holistic vision for agent tooling, lead multiple initiatives, and collaborate with cross-functional teams. The role requires 10+ years of product design experience, domain expertise in complex areas, and proficiency in UX thinking and systems design.

Director of Marketing

Company: Teikametrics

Location: USA

Posted Jan 19, 2025

Teikametrics, a growth-stage company with a remote-first culture, is hiring a Director of Marketing. The role involves leading end-to-end marketing strategy, managing a high-performing team, and driving revenue growth. The ideal candidate has 8-10 years of marketing experience in SaaS, preferably in Retail or eCommerce, and is highly data-driven. They should be able to build and lead demand generation strategies, shape content marketing, and foster a culture of collaboration and innovation. Teikametrics offers a competitive benefits package, including unlimited PTO, a 401K, learning and development stipend, home office allowance, and flexible work schedule.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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