Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Elementary Math Teacher

Company: Thinkacademyus

Location: USA

Posted Dec 30, 2024

Think Academy US is seeking a Remote Elementary Math Teacher to work with students from Kindergarten to 5th grade. The role involves preparing and teaching online math classes, conducting one-on-one evaluations, grading homework, and communicating with parents. The work hours are flexible, and the position offers competitive pay, performance-based pay increases, and professional growth opportunities.

Staff Data Analyst

Company: Ignitereading

Location: USA

Posted Dec 31, 2024

Ignite Reading is a mission-driven organization that provides one-on-one virtual tutoring to help students, especially low-income students, improve their reading skills. The program focuses on foundational skills like phonics, phonemic awareness, and sight words. Ignite Reading is seeking a Staff Data Analyst to lead high-impact data analytics projects, providing quantitative insights to guide strategic business decisions. The role requires mastery of DBT or SQL, Python, and Tableau, along with strong quantitative skills and excellent communication abilities. Ignite Reading is committed to fairness, equity, and diversity, with a transparent compensation structure and a focus on hiring candidates with lived experience related to social justice, diversity, equity, and inclusion.

Remote Technical Customer Support

Company: Checkout Page

Location: USA

Posted Dec 31, 2024

The job posting is for a Technical Support Specialist role at Checkout Page, a small fully remote team looking to hire someone with strong technical knowledge in eCommerce payments, Stripe event ticketing, or similar industries. The role involves handling technical support, managing customer accounts, and contributing to the growth of the company. The position is full-time, 5 days a week, with a focus on US and European customers. The interview process includes a 3-minute Loom video introduction, a 30-minute call with the cofounders, and a 3-day paid trial.

Senior Data QA Engineer

Company: Trella Health

Location: USA

Posted Dec 30, 2024

Trella Health is seeking a Senior Data QA Engineer to join their Data Science team. The ideal candidate will ensure the accuracy, consistency, and reliability of their data products and analytical tools, focusing on healthcare data. The role involves leveraging machine learning and other techniques to automate and enhance the data QA process, working closely with data scientists, engineers, and other stakeholders.

Mobile Program Delivery Manager

Company: Hopper

Location: USA

Posted Dec 30, 2024

The job description is for a Program Delivery Manager at Hopper Technology Solutions (HTS) to work on the development and launch of a new mobile app for HTS Travel. The role involves working closely with product and design teams, coordinating product initiatives, and ensuring efficient execution across teams. The ideal candidate should have experience in project management and strong analytical skills.

Financial Systems Manager

Company: Hubspotjobs

Location: USA

Posted Dec 30, 2024

The text describes a job posting for a Manager of Financial Systems at HubSpot. The role requires a deep understanding of NetSuite, Coupa tools, and ownership configuration and integrations. The Manager will lead a team of 8-10 Business Systems Analysts, collaborate with the CFO organization, and build and manage integrations between NetSuite and other business systems. The Manager will also work closely with IT, Finance, Procurement, and Operations teams to identify system requirements and implement solutions. The role requires strong communication and interpersonal skills, as well as the ability to solve problems and navigate ambiguity. The cash compensation range for the position is $138,500 - $221,600 annually.

Staff Site Reliability Engineer

Company: Sentinellabs

Location: USA

Posted Dec 30, 2024

SentinelOne is a values-driven company seeking an experienced SRE to support the stability, reliability, and scalability of its distributed systems. The role involves managing Kubernetes, creating IaC, and leading troubleshooting during incident response. The company offers a cutting-edge work environment with various benefits and perks.

Sr. DevOps Engineer, Delphix

Company: Perforce

Location: USA

Posted Dec 30, 2024

Perforce is seeking a Sr DevOps engineer to design and build the next-generation cloud platform for their SaaS product portfolio. The role involves driving the design, development, and implementation of automated tools and technologies to ensure efficient delivery and service management of production services and release deliveries. The candidate should have experience in SaaS software cloud operation and development, deep understanding of fundamental services on AWS and GCP, experience in managing and building CICD pipelines, and hands-on experience with programming languages like Python, Ruby, Go, Java, and Python. The company values diversity and is an Equal Opportunity Employer.

Infrastructure Engineer

Company: Nava

Location: USA

Posted Dec 30, 2024

Nava is seeking experienced infrastructure engineers to help revolutionize government services. The role involves working on large-scale systems, ensuring they are fast, scalable, and secure. Engineers will collaborate with government contractors and civil servants, working within a regulated environment. They will also maintain and improve legacy systems, requiring software archaeology skills. The position requires 2+ years of experience as a Scrum Master or in a similar Agile role, proficiency with Agile tools, and significant cloud infrastructure experience.

Full Stack React/Node.js Engineer

Company: Softermii

Location: USA

Posted Dec 31, 2024

Softermii is an experienced outsourcing and outstaffing company with a team of over 120 specialists. They have successfully navigated challenges like the COVID-19 pandemic and war aggression against Ukraine. Their mission is to turn any idea into a valuable product. They are expanding from a regular outsourcing business to an ecosystem of outsourcing, education, and product development companies. They are currently hiring a software engineer with 5+ years of experience in fullstack development using React, React Native, and Node.js. The company offers a supportive work environment, flexible working hours, and opportunities for professional growth and development.

Customer Success Manager

Company: yieldWerx Semiconductor

Location: USA

Posted Dec 30, 2024

YieldWerx is seeking a Customer Success Manager to ensure customers achieve their goals using their software solutions. The role involves building strong relationships, providing training support, and analyzing customer data to measure success and identify trends. The ideal candidate should have 1+ years of experience in Customer Success or a related field, excellent communication skills, and experience with software solutions, preferably in the semiconductor industry.

Technical Program Manager

Company: Qventus

Location: USA

Posted Dec 31, 2024

Qventus, a company with over 12 years of experience, is leading the transformation of healthcare. They offer innovative solutions using machine learning, generative AI, and behavioral science to improve patient care and empower care teams. The company is seeking a Technical Program Manager with 5+ years of experience in technical program management, software engineering, or a similar role. The ideal candidate will have a strong foundation in software development, APIs, and system design, and be able to engage deeply with technical teams. They should also have a relentless drive to deliver results, a problem-solving mindset, and a strong bias for action. The role involves program ownership, outcome-driven execution, breaking down complexity, stakeholder alignment, hands-on problem-solving, process leadership, getting stuff done, and communication excellence. The salary range for this role is $120,000 to $165,000.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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