Exceptional Customer Service Jobs in USA

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Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Customer Success Account Manager

Company: Picus

Location: USA

Posted Dec 30, 2024

The text describes a Customer Success Account Manager role at Picus, a leading security validation company. The role involves nurturing and expanding customer relationships, conducting strategic review meetings, understanding client's unique business challenges, serving as a main point of contact, coordinating with cross-functional teams, identifying upsell opportunities, analyzing customer data, reporting on account performance, and communicating with key decision-makers.

Implementation Project Lead

Company: AuditBoard

Location: USA

Posted Dec 30, 2024

AuditBoard is a leading audit risk ESG and InfoSec platform, used by over 50 of the Fortune 500, including 7 of the Fortune 10. They offer award-winning technology to help businesses grow with greater clarity and agility. The company is known for its innovative approach, customer focus, and commitment to contributing to the greater good. They are looking for a Project Manager with experience in professional services, IT Compliance, and internal/external auditor roles to implement their software.

Program Manager

Company: Rackner

Location: USA

Posted Dec 30, 2024

Rackner is seeking a Program Manager for their Cerberus team at Platform One, a DoD-wide enterprise service capability. The role involves product management, Agile Scrum Master, and DevSecOps responsibilities. The successful candidate will manage and lead agile projects, oversee operations, and track progress. Rackner is a software consultancy offering cloud-native solutions, with a focus on end-to-end application development, DevSecOps, AI, ML, and systems architecture. They provide benefits such as certification coverage, fitness membership, weekly pay, employee swag, and competitive PTO.

Director, Affinity Banking

Company: Grasshopper

Location: USA

Posted Dec 30, 2024

Grasshopper Bank is a digital bank focused on providing leading-edge technology solutions, superior service, and inclusive partnerships to businesses and innovation economy clients. They are expanding into affinity banking, targeting American Automobile Association (AAA) members in a 14-state US footprint. The Affinity Program Manager will set strategic plans, work with cross-functional teams, and drive new business development and growth opportunities.

Senior GTM Data Analyst

Company: Webflow

Location: USA

Posted Dec 30, 2024

Webflow is looking for a Senior GTM Data Analyst to drive the analyses of both their PLG and sales businesses. The role requires strong analytical skills, data visualization, and collaboration with cross-functional teams. The company offers competitive compensation, benefits, and a focus on customer experience and teamwork.

Supervisor of Behavioral Health Case Workers

Company: AmeriHealth Caritas

Location: USA

Posted Dec 30, 2024

AmeriHealth Caritas is seeking a Supervisor of Behavioral Health Case Workers to play a crucial role in ensuring high-quality care management services. This leadership opportunity involves overseeing daily operations, providing clinical direction, and ensuring compliance with state requirements. The role requires at least three years of Behavioral Health clinical practice experience, a Bachelor's Degree in Nursing, and supervisory experience. The position is remote but candidates must live in South Carolina.

Licensed Talk Therapist

Company: Thriveworks

Location: USA

Posted Dec 30, 2024

Thriveworks is seeking licensed clinicians to provide telehealth sessions in Kansas. They are a clinician-founded national private practice group with a mission to help people live happy and successful lives. They emphasize client accessibility, integrity, and quality care. They offer up to $105,000 depending on licensure, sessions, and bonus opportunities. They need individuals willing to see a minimum of 25 sessions per week and have a true partnership. They offer benefits such as guaranteed pay, PTO, annual pay increases, additional bonus opportunities, flexibility with schedule, no-show protection, full clinical caseload, group health and dental disability life and liability insurance options, a W2 employment model with access to a 401k program, CEU reimbursement, access to a motivated patient population, opportunities for paid clinical supervisory roles, monthly in-house professional development, no required call, credentialing, support team for scheduling and client service, customized marketing, autonomy but with access to case consultation groups, a amazing team culture and clinical support, and malpractice coverage. They believe in helping others joining a community and learning to thrive both personally and professionally.

Senior Data Manager

Company: ClinChoice

Location: USA

Posted Dec 30, 2024

The Senior Data Manager works as an integral part of a crossfunctional team through the lifecycle of the studies from design through final analysis and study closeout. The individual is accountable for ensuring study launch conduct and closeout are performed according to client quality standards Good Clinical Practices GCPs and International Conference on Harmoization ICH guidelines to to be compliant with all federal and local regulations.

Technical Project Manager

Company: Outliant

Location: USA

Posted Dec 30, 2024

Outliant is a fully remote US-based digital product development and startup consulting company with a team of culturally diverse creators. They offer a startup mentality, world-class remote collaboration, and are looking for a mid-senior level Technical Project Manager with CMS experience.

Customer Service Rep

Company: Omni

Location: USA

Posted Dec 30, 2024

This text is an overview of a contract work opportunity for independent contractors in Mexico. The role involves providing customer service to Omnis clients over the phone, with a flexible work schedule and average earnings of $5-$6 USD per hour. The required skills include good English and Spanish communication, customer service experience, attention to detail, and a friendly tone of voice. The work environment requires a quiet, uninterrupted space and an organized desk area. The contractual relationship is that of an independent contractor, with Omni Interactions not responsible for withholding taxes on earnings.

Senior Product Manager, VPN

Company: Mozilla

Location: USA

Posted Dec 30, 2024

Mozilla Corporation, a nonprofit backed technology company, has been shaping the internet for the better over the last 25 years. They are known for pioneering brands like Firefox and Pocket, and are committed to making the internet better for people. The company is wholly owned by the nonprofit 501c Mozilla Foundation, which means they are not beholden to any shareholders. They are seeking a Senior Product Manager to lead Mozilla VPN, a product dedicated to protecting users' privacy by securing their network connections. The company values diversity, equity, inclusion, and belonging, and encourages applications from everyone.

Member Experience Manager

Company: Kindred

Location: USA

Posted Dec 30, 2024

Kindred is a members-only home swapping network that enables users to live a travel-rich lifestyle through community. The company has raised significant capital from prominent investors in Silicon Valley. They are looking for a Member Experience Manager to join their team. The role involves managing high-priority customer inquiries, collaborating with internal departments, and delivering an outstanding customer experience.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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