Exceptional Customer Service Jobs in USA

501,180 open positions · Updated daily

Looking for Exceptional Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the USA area.

Engineering Manager - Security (Blue Team)

Company: Olo

Location: USA

Posted Aug 12, 2024

The job posting is for a Security Engineering Manager position at Olo, a leading open SaaS platform. The role involves leading the Blue Security Team, managing security defenses, and protecting customer data. The company offers a remote-friendly work environment, great benefits, and a competitive salary range.

VP, Workforce Solutions - Sales

Company: Trusted

Location: USA

Posted Aug 12, 2024

Trusted Health is a digital labor marketplace and workforce management solution for the healthcare industry. They are looking for a seasoned sales professional to join their team and help achieve annual growth goals.

Finance Manager

Company: AKASA

Location: USA

Posted Aug 12, 2024

AKASA is a successful healthcare revenue cycle company that has raised over $205M in funding. They have a strong team and have been recognized as one of the fastest-growing GenAI startups. They are committed to building an inclusive workplace and have been certified as a Great Place to Work.

Staff Security Engineer - Detection and Response

Company: 1Password

Location: USA

Posted Aug 12, 2024

1Password is a company that values simplicity, honesty, and a human-centric approach to solving problems. They are looking for a Staff Security Engineer to lead the development and implementation of strategies to detect and respond to security threats. The company offers a range of benefits, including health and wellbeing, growth and future, and flexibility and community.

SQL Database Engineer – Cloud Ops

Company: Icertis

Location: USA

Posted Aug 12, 2024

Icertis is a company that provides contract intelligence platform to its customers. The company is committed to its employees' physical, mental, and financial health and wellbeing. It also offers a range of benefits, including generous holidays, free professional and leadership coaching, and equity RSUs.

Staff Developer - Authentication Experience

Company: 1Password

Location: USA

Posted Aug 12, 2024

1Password is a password manager that helps users manage and protect their important information. The company is looking for a Staff Developer to join their Authentication Experience team to help shape the architecture and evolution of their authentication systems.

Staff Android Engineer

Company: Scribd

Location: USA

Posted Aug 12, 2024

Scribd is a company that values its employees, offering a flexible work benefit, prioritizing collaboration and intentional in-person moments to build culture and connection. The company is looking for a Staff Android Engineer to join its team, with a competitive salary range and a comprehensive benefits package.

Technical Account Manager 4

Company: Twilio

Location: USA

Posted Aug 12, 2024

Twilio is looking for a Technical Account Manager to support top-tier customers in North America. The role requires strong technical and diplomatic skills, with experience in troubleshooting complex technical problems and providing customer feedback to Twilio's Product and Engineering teams.

Customer Support Team Manager

Company: Clipboard Health

Location: USA

Posted Aug 12, 2024

The role of a Customer Support Team Manager involves coaching and training agents, monitoring performance, and providing feedback. The ideal candidate has experience in team management, coaching, and customer service, and is comfortable working in a remote environment.

Sales Generalist - Market GM and New Vertical Salesperson

Company: Clipboard Health

Location: USA

Posted Aug 12, 2024

The job is for a sales generalist to drive growth by prospecting, closing deals, and understanding customer needs. The role requires a high level of hustle, judgment, and business acumen. The company is looking for a general athlete who can adapt to different customer types and is willing to learn. The role offers opportunities for growth and development, including building a manual for future team members, overseeing a team, and moving into another part of the organization.

Staff iOS Engineer

Company: Scribd

Location: USA

Posted Aug 12, 2024

Scribd is a company that values its employees and offers a range of benefits and perks. The company is looking for a Staff iOS Engineer to join its team and work on its iOS apps. The role involves maintaining the stability and performance of the apps, modernizing the technology stack, and addressing technical debt. The company offers a competitive salary range, equity ownership, and a comprehensive benefits package.

Senior Product Marketing Manager

Company: Level AI

Location: USA

Posted Aug 12, 2024

Level AI is a Series C startup that revolutionizes customer engagement by transforming contact centers into strategic assets. The company leverages advanced technologies to extract deep insights from customer interactions and empowers organizations to enhance customer experience and drive growth.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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