Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Software Engineer

Company: Element (e14s.com)

Location: Washington DC

Posted Jan 27, 2025

Element is a HUBZone-certified consulting firm that partners with government agencies to create meaningful user experiences, fostering local economic development and digital transformation. They offer a supportive culture that values collaboration, creativity, diversity, and inclusion. Employees have the opportunity to work on cutting-edge technology solutions and design intuitive interfaces, making a transformative impact on government service delivery. Key responsibilities include applying engineering principles, participating in code reviews, and collaborating with cross-functional teams. Minimum requirements include a Bachelor's degree in Computer Science or related field, 2+ years of software engineering experience, and proficiency in Java development. Preferred requirements include past web application development experience and familiarity with Scaled Agile Framework® SAFe®.

Office Manager

Company: BryceTech

Location: Washington DC

Posted Jan 27, 2025

BryceTech is seeking an experienced Office Manager to support the Department of Health and Human Services Administration for Strategic Preparedness and Response Office of Head of Contracting Activity. The role involves administrative duties, technical support, calendar management, correspondence, travel coordination, and more. The ideal candidate should have a bachelor's degree, 46+ years of experience in an office manager position, and government-related BusinessManagementAdministrative experience. Preferred qualifications include experience supporting acquisition or procurement offices, Federal Managers and Senior Leadership, and strong communication, organizational, and problem-solving skills. BryceTech offers competitive benefits including a comprehensive health plan, 401k plan, and educational reimbursement program.

Senior Product Designer (UI/UX) - Mobility Domain

Company: Yassir

Location: Washington DC

Posted Jan 27, 2025

Yassir, a leading super App in the Maghreb region, is expanding its services to include financial services in addition to ride-hailing and last-mile delivery. The company, backed by ~$200M in funding, operates in 45 cities across Algeria, Morocco, Tunisia, France, Canada, and Sub-Saharan Africa. They are seeking a talented and motivated Product Designer with 5+ years of experience in digital experiences, proficiency in Sketch or Figma, and a strong understanding of iOS and Android design language. The role involves creating end-to-end experiences, collaborating with cross-functional teams, and leading design system development. Benefits include working with renowned investors, outstanding mentors, and a flexible work environment.

DevOps Engineer

Company: Element (e14s.com)

Location: Washington DC

Posted Jan 27, 2025

Element is a HUBZone-certified consulting firm that specializes in crafting meaningful user experiences for government customers. They foster local economic development and lead digital transformation in government agencies. The company values collaboration, creativity, diversity, and inclusion, creating a supportive culture where every voice is valued. As a remote-first company based in Washington DC, they offer a position for a DevSecOps Engineer to modernize federal clients' software development and operational processes. The ideal candidate should have a solid understanding of cloud services, DevOps methodologies, and extensive experience with AWS, IaC, and agile tools. Element is an equal opportunity employer committed to building solutions that improve the lives of those who use them.

Linux Systems Administrator - Mid Level

Company: MAXISIQ

Location: Washington DC

Posted Jan 27, 2025

IOMAXIS dba MAXISIQ, a company specializing in Cyber RDTampE since 2006, is seeking a Linux Systems Administrator for a hybrid position in Lorton, VA. The role involves modernizing operational mission systems, designing software application upgrades, and implementing solutions. The company offers competitive benefits and supports professional development. The ideal candidate should have a degree in software development or computer science, or equivalent experience, along with 5 years of systems administration experience and familiarity with various scripts, programming languages, and operating systems.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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