Exceptional Customer Service Jobs in Washington DC

84,915 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Full Stack Engineer

Company: Element (e14s.com)

Location: Washington DC

Posted Jan 27, 2025

Element is a HUBZone-certified consulting partner that fosters local economic development and leads digital transformation in government agencies. They offer a supportive culture with a focus on collaboration, creativity, diversity, and inclusion. The company is currently seeking a Full Stack Engineer with strong application design and development skills, experience in DevOps, AWS, and Agile application development. The role involves operating and enhancing an enterprise government system and migrating from one AWS account to another. Element is an equal opportunity employer committed to building solutions that improve the lives of those who use them.

PeopleSoft Engineer - MUST Be US Citizen for FedGov Clearance!

Company: EDC Consulting

Location: Washington DC

Posted Jan 27, 2025

EDC Consulting, a small business provider of enterprise solutions and strategic business support to the Federal Government, is seeking a PeopleSoft Systems Engineer for a remote position on the East Coast. The role involves supporting and leading major initiatives, managing and monitoring systems and infrastructure, and collaborating with other professionals to ensure high-quality deliverables. The ideal candidate should have a minimum of 10 years of experience in developing engineering applications for large federal agencies, with expertise in Windows Server and Red Hat operating systems, Active Directory, and Exchange administration. The position offers a rich corporate culture with driven leadership, an energetic atmosphere, and opportunities for long-term employment and career growth in the FedGov sector.

Cloud Architect

Company: Element (e14s.com)

Location: Washington DC

Posted Jan 27, 2025

Element is a HUBZone-certified consulting firm that partners with government clients to create meaningful user experiences and drive digital transformation. They foster a supportive culture with a focus on collaboration, creativity, diversity, and inclusion. As a Cloud Solutions Architect, you'll design and implement resilient, secure, scalable, and cost-effective cloud solutions using AWS, Azure, or Google Compute. Key responsibilities include providing architectural guidance, championing Marketplace principles, optimizing cloud costs, and collaborating with stakeholders. Minimum qualifications include a Bachelor's degree in Computer Science or a related field, 4+ years of cloud infrastructure engineering experience, and AWS Solutions Architect certifications. Preferred qualifications include experience with IaC tools, CICD processes, monitoring tools, and government consulting. Element is a remote-first company based in Washington DC, committed to equal opportunity employment.

Model Based Space Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 27, 2025

The Aerospace Corporation is seeking a Model Based Space Systems Engineer to implement creative MBSE approaches for new and existing space ground and launch systems. The ideal candidate will have a Bachelor's degree in a relevant engineering discipline, proficiency in MBSE modeling languages and tools, and 6 years of experience in space systems engineering. The role involves developing and evaluating architecture and engineering models, infusing MBSE practices into internal and external programs, and advising customers on MBSE methodologies. The position requires a current TSSCI security clearance and US citizenship.

Systems Manager

Company: Call Your Mother Deli

Location: Washington DC

Posted Jan 27, 2025

Call Your Mother, a neighborhood bagel shop and deli with locations in DC and Denver, is hiring a Systems Manager. The ideal candidate should have at least 5 years of relevant technical experience in restaurant or retail environments, experience with restaurant-retail systems, a Bachelor's degree in Computer Science or Software Engineering, 3+ years of experience with PCI DSS requirements, a strong background in quality assurance, excellent analytical and problem-solving skills, strong communication skills, high integrity, and the ability to manage multiple projects in a fast-paced environment. The role involves developing IT strategies, planning and implementing IT systems, ensuring continuous operation of IT systems, managing menu and systems updates, resolving POS system issues, implementing and monitoring security measures, managing relationships with third-party partners, developing and overseeing budgets, utilizing cross-functional collaboration, managing IT projects, and overseeing integration of POS systems with other business systems. The company offers a competitive base salary, opportunities to create extraordinary moments for guests, contribute to the business, support communities, mentor team members, and make genuine relationships.

Director of Communications

Company: Crowell & Moring

Location: Washington DC

Posted Jan 27, 2025

Crowell & Moring LLP, an international law firm, is seeking a Director of Communications. The role involves developing and implementing strategic communications, managing firm risk, and enhancing the firm's public profile. Key responsibilities include advising firm leadership, producing high-quality communications, managing PR professionals, and leading the firm's social media program. The ideal candidate should have proven skills in communications, media relations, project management, and people management. A Bachelor's degree, preferably in communications, public relations, journalism, or a related field, and a minimum of 15 years of relevant experience are required. The firm offers a competitive compensation package and a positive, friendly culture.

Radar Enterprise Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 27, 2025

The Aerospace Corporation is seeking a Radar Enterprise Senior Project Engineer to lead their contributions to the GEOINT Enterprise Capability Area. The role involves delivering emerging architectures for the customers Radar Portfolio Manager, including development, evaluation, and maturation of Radar architecture concepts. The successful candidate will also be responsible for integration of existing and planned systems, identification and mitigation of system risks, and prototype development of Digital Engineering solutions. The position requires a Bachelors degree in engineering, at least 12 years of professional engineering experience, and relevant technical programmatic and engineering Radar domain experience.

Project Manager & Analyst

Company: B.F. Saul Company

Location: Washington DC

Posted Jan 27, 2025

The B.F. Saul Company, founded in 1892, is a successful privately-owned real estate company in the U.S. It specializes in commercial real estate ownership, development, and construction. The company is seeking a Project Manager & Analyst for its Hospitality Group, responsible for coordinating business intelligence tools, data analysis, and reporting on hotel operations, food and beverage, and guest satisfaction. The ideal candidate should have at least two years of hotel or analyst experience, strong analytical skills, and proficiency in Microsoft Office and Excel. Previous experience with business intelligence software and hotel property management systems is desirable. The role involves implementing BI tools, analyzing performance data, and participating in the annual business planning process. The company offers competitive benefits including health insurance, 401k, paid time off, and more.

Tax Manager

Company: Sol Systems

Location: Washington DC

Posted Jan 27, 2025

Sol Systems, a leading solar energy firm based in Washington DC, is seeking a Tax Manager. The role involves managing tax responsibilities, providing tax guidance, planning, and strategy, and managing relationships with external tax advisors. Key responsibilities include coordinating tax returns, conducting research, ensuring compliance with federal and multistate tax activities, and identifying tax savings opportunities. The ideal candidate should have a Bachelors degree in accounting or finance, a Masters degree in Taxation preferred, CPA certification, and 7+ years of related experience. Proficiency in Microsoft Office Suite and advanced Excel skills are required. The role is full-time, based in the Washington DC office, with competitive compensation and benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages