Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Regional Marketing Manager Public Sector

Company: NinjaOne

Location: Washington DC

Posted Jan 27, 2025

NinjaOne is seeking a highly skilled and motivated Public Sector Regional Marketing Manager to join their team. This role offers an exciting opportunity to drive growth in the public sector market, leveraging strategic marketing expertise to develop and execute high-impact campaigns. The successful candidate will work alongside cross-functional teams to shape and influence NinjaOne's public sector strategy, making a real impact on the company's growth trajectory. Key responsibilities include developing and executing strategic marketing plans, identifying trends and opportunities, leading cross-functional teams, building relationships with stakeholders, analyzing campaign performance, managing budgets, representing the company at industry events, collaborating with sales teams, and upholding brand consistency.

Advisor Business Analyst - Modeling & Analytics (Open to Remote)

Company: Fannie Mae

Location: Washington DC

Posted Jan 28, 2025

Fannie Mae is seeking a business analyst for its Multi Family Credit Works application team. The role involves developing critical analytics software, interfacing with business users, and translating requirements into software requirements. The ideal candidate will have 6 years of experience in application development lifecycles, strong data analysis skills, and technical proficiency in Oracle stored procedures and advanced querying. A bachelor's degree in a relevant field is required, with an advanced degree preferred. The position offers opportunities for career growth and contributing to the future of the housing industry.

SAR Signal and Image Process Engineer (MTS/SMTS)

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 28, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, offering technical expertise and innovative solutions across satellite launch, ground, and cyber systems for defense, civil, and commercial customers. The Electronics and Sensors Division (ESD) is a world-class engineering and scientific leader in electronics and remote sensing systems. The Radar Processing and Analysis Department (RPAD) within ESD specializes in Synthetic Aperture Radar (SAR) image formation, processing, and advanced signal processing. They are seeking SAR Signal and Image Processing Engineers to join their team and contribute to high-impact projects. The role requires a Bachelor's degree in a related technical discipline, relevant radar signal and image processing experience, strong grasp of advanced mathematics, and the ability to obtain a security clearance.

User Terminal Program Manager - Third-Party Programs

Company: Telesat

Location: Washington DC

Posted Jan 28, 2025

Telesat, a leading global satellite operator, is seeking a UT Program Manager with experience in satellite user terminal technologies. The role involves managing third-party type approval programs, working with external vendors, and ensuring timely delivery of compliant solutions. The ideal candidate should have a Bachelor's degree in engineering, a minimum of 6 years of program management experience, and type approval experience. The position is based in Bethesda, MD, with occasional international travel.

Advanced Radar Signal and Image Process Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Jan 28, 2025

The Aerospace Corporation is a trusted partner to the nation's space programs, providing technical expertise across all aspects of space. They are seeking experienced SAR Signal and Image Processing Engineers to join their team in Chantilly, VA. The role involves creating and evolving SAR image formation processors, evaluating SAR MTI maritime surveillance and electronic warfare applications, and advancing a portfolio of high-impact projects. The ideal candidate will have a Bachelor's degree in Engineering, Physics, Mathematics, or a related technical discipline, along with substantial experience in radar signal and image processing using MATLAB or Python. The position requires ability to obtain and maintain Top Secret security clearance, and US citizenship is required.

Quality Account Manager (ITSM)

Company: Makpar

Location: Washington DC

Posted Jan 28, 2025

Makpar is a team of innovators and consultants offering services such as Cybersecurity, Cloud Migration, IT Project Management, Agile Transformation, DevSecOps, and Health IT. They are a Great Place to Work™ certified company with recent awards including Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. Makpar is currently seeking a Quality Account Manager (QAM) for a hybrid position based in Washington DC. The QAM will oversee and manage a federal contract in Continual Service Improvement, Quality Control, and Data Analysis. The role requires a Bachelor's degree, 5+ years of experience in quality assurance, understanding of ServiceNow reporting, and ITIL v4 Foundation Certification. Makpar offers a great benefits package, excellent training, and career development opportunities.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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