Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Certified Underwriter

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

Addison Group's client is looking for a Certified Underwriter to join their team in Washington, DC. The role involves reporting to the Underwriting Manager, assisting with retail operations activities, underwriting project loans, ensuring accuracy and compliance of loan applications, and supporting internal staff with loan inquiries. The ideal candidate must be able to handle 60 files per month, have at least 2 years of relevant experience, possess a customer-focused mindset, work collaboratively, maintain professionalism, and have strong verbal and written communication skills.

Staff/Sr. Accountant

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

A Software as a Service Company is looking for a Staff/Sr. Accountant. The role involves performing account/bank reconciliations, handling journal entries, assisting with year-end close functions, processing grant payments, and monthly GL account analysis. The ideal candidate should have a B.S. in Accounting or Finance, 3+ years of accounting experience, proficiency in Excel, and experience with large ERP systems.

Red Team Operator, Offensive Security Operations - USDS

Company: TikTok

Location: Washington, DC

Posted Oct 14, 2024

TikTok U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S., focusing on data protection policies and content assurance protocols. The team spans across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, and Corporate Functions. TikTok aims to inspire creativity and bring joy, with a mission to keep U.S. users safe. The Red Team conducts advanced adversary emulation operations to challenge assumptions and emulate cyber and criminal threat actors. Successful team members must evaluate environments, applications, systems, or processes to discover weaknesses and leverage them into actionable real-world attack strategies.

Collections Specialist - Entry Level

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

The job posting is for an Entry Level Collections Specialist position. The role involves monitoring and reviewing delinquent accounts, making outbound collection calls, resolving billing problems, collecting payments, identifying issues causing account delinquency, and updating account status records. The ideal candidate should have a high school diploma or equivalent, proficient Microsoft Office skills, and 1-2 years of experience. The job involves communicating with other departments, preparing reports, and emailing or faxing documents to clients.

Recruiter

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

Addison Group, a top 50 fastest growing company, is seeking a results-driven team player for a Recruiter position. The role involves prospecting new candidates, networking, and developing recruiting strategies. Key benefits include growth opportunities, work-life balance, cutting-edge training, a team-oriented environment, hands-on management, and a reward system. The Recruiter will identify and network with job seekers, maintain a candidate pipeline, and represent Addison professionally in all interactions.

Senior Loan Review Specialist

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

A top management consulting firm is looking for a candidate with 5-10 years of Loan Review experience. The role involves supporting a federal loan program, managing loan forgiveness operations for the Paycheck Protection Program, and overseeing a large team in loan servicing, payment collection, origination, and investor payouts. The candidate will also serve as a liaison between the client, government stakeholders, and contractors, and provide inputs for monthly operational reporting. Requirements include extensive loan review experience, knowledge of financial loan systems, and strong communication and organizational skills.

Corporate External Affairs Advisor

Company: Chevron

Location: Washington, DC

Posted Oct 14, 2024

Chevron is seeking an experienced External Affairs Advisor with at least 10 years in communications and media relations, preferably with energy industry experience. The role involves strategic media engagement, external communications planning, and issues and crisis management. The successful candidate will work in a dynamic, stressful environment, advancing Chevron's reputation and visibility through stakeholder engagement. Required qualifications include strong planning and writing skills, interpersonal skills, and experience in using social media and digital platforms. Preferred qualifications include experience managing complicated reputational challenges and crisis management, presentation skills for senior-level audiences, and the ability to build relationships effectively across different functional teams.

Senior Staff Accountant

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

A Government Contractor is seeking a Staff Accountant with Deltek Costpoint/GCS experience. The role involves account reconciliations, journal entries, month-end processing, year-end close functions, tax returns, inter/intra company reconciliations, and support for reporting packages. The ideal candidate should have strong Excel skills, project accounting experience, proficiency in Deltek Costpoint, understanding of DCAA requirements, and ability to handle multiple tasks in a fast-paced environment.

Software Engineer, Infrastructure

Company: Meta

Location: Washington, DC

Posted Oct 14, 2024

Meta is seeking experienced full-stack Software Engineers to join their product teams. The role involves designing core backend software components, coding primarily in C/C++, Java, PHP, and Hack, and leading major initiatives. The ideal candidate should have 8+ years of programming experience, experience with scripting languages, and a proven track record of leading projects and teams. Meta is committed to providing reasonable accommodations for candidates with disabilities and offers competitive compensation and benefits.

Technical Project Manager - (Government Experience) - 38178

Company: Alion Science and Technology

Location: Washington, DC

Posted Oct 14, 2024

Enlighten, a HII company, is seeking a Project Manager (PM) for a cloud big data pilot program in Washington, DC. The PM will lead a team, interface with government representatives, and manage program execution, cost performance, and delivery objectives. The role requires a B.S. degree, 8+ years of federal government contracting experience, and a Secret clearance (TS/SCI preferred). Strong communication, organization, and attention to detail are essential. Prior experience with the U.S. Coast Guard and technical contracts is a plus.

Entry Level Program Assistant

Company: Addison Group

Location: Washington, DC

Posted Oct 14, 2024

Addison Group is seeking a Program Assistant for a client in the DC Metro Area. The role involves supporting office operations and various departments as needed. Primary responsibilities include assisting in the office reception area, maintaining a professional office environment, managing the office calendar, updating program databases, procuring office supplies, and interfacing with vendors. The ideal candidate should have 1-2 years of experience in a professional office setting, proficient skills in Microsoft Office Suite, and impeccable communication skills.

Wellness Worker - Northeast Region

Company: Labcorp

Location: Washington, DC

Posted Oct 14, 2024

Labcorp is hiring medical professionals for event testing services, including biometric screenings, COVID-19 tests, and temperature checks. The role involves setting up, executing, and breaking down events while providing excellent customer service. Qualifications include medical credentials, healthcare experience, and proficiency in fingerstick blood collection and blood pressure measurement. The pay range is $15-$45 per hour, and benefits are not eligible for this position. Labcorp is an Equal Opportunity Employer.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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