Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Cloud Platform Software Engineer - OpenRAG / Opensearch
Company: IBM
Location: Markham, CA
Posted Dec 09, 2025
This job posting highlights IBM's innovative AI-powered cloud-native solutions and opportunities for career growth. The role involves developing scalable systems for Open Search, working in a collaborative environment, and contributing to cutting-edge technology projects.
PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES
Company: IBM
Location: BANGALORE, IN
Posted Dec 09, 2025
This job description outlines a Senior Service Associate role at IBM Consulting, focusing on benefits administration, compensation processes, and digital transformation initiatives. The position requires expertise in HR systems, SAP HRMS, and strong analytical skills, while emphasizing collaboration with clients and internal teams to ensure accurate payroll and benefits management.
BUSINESS TRANSFORMATION CONSULTANT-FINANCE-GROUP MANAGER
Company: IBM
Location: BANGALORE, IN
Posted Dec 09, 2025
This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and innovation. It emphasizes opportunities for career growth, strategic partnerships, and impactful work with industry leaders, while outlining technical expertise and experience requirements.
Technical Writer Intern
Company: IBM
Location: Multiple Cities
Posted Dec 09, 2025
This role involves creating and managing technical content for IBM's digital products, requiring skills in writing, design, and markup languages to deliver user-friendly solutions. The position emphasizes innovation, global opportunities, and collaboration in developing AI-powered cloud-native software.
Staff Advanced Engineer
Company: IBM
Location: WASHINGTON, US
Posted Dec 09, 2025
This job description highlights a career at IBM Software focusing on innovative solutions, cross-functional collaboration, and professional growth opportunities. The role involves developing advanced services, ensuring compliance, and contributing to cloud-native solutions that enhance customer outcomes through technical expertise and continuous improvement.
System Services Representatives - San Antonio, TX
Company: IBM
Location: Austin, US
Posted Dec 09, 2025
This job description outlines the role of a System Services Representative at IBM, emphasizing technical support, client satisfaction, and professional growth opportunities. The position requires travel, physical activity, and technical expertise while offering worldclass support and service delivery excellence.
Expert Labs Proposal Specialist
Company: IBM
Location: PETALING JAYA, MY
Posted Dec 09, 2025
IBM offers career growth opportunities as a Proposal Specialist, focusing on bid management, proposal development, and cross-functional collaboration. The role requires expertise in proposal processes, technical documentation, and client alignment, with a focus on innovation and impactful solutions.
Procurement Profession and Tactical Buyer
Company: IBM
Location: BANGALORE, IN
Posted Dec 09, 2025
The text describes a Tactical Buyer role at IBM, outlining responsibilities such as procurement operations, vendor management, and communication skills. It emphasizes experience in procurement, client interactions, and compliance with contractual requirements.
PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT
Company: IBM
Location: Chennai, IN
Posted Dec 09, 2025
This role involves accounting responsibilities, collaboration with clients, and career growth opportunities at IBM Consulting, requiring expertise in R2R processes and ERP systems.
Procurement Sourcing Professional-Japanese Bilingual
Company: IBM
Location: PETALING JAYA, MY
Posted Dec 09, 2025
IBM emphasizes career growth and innovation, highlighting procurement roles with responsibilities in sourcing, negotiation, and process improvement. The job requires Japanese language skills and AI expertise, offering opportunities for impact and collaboration.
Quantum Processor Scientist
Company: IBM
Location: Yorktown Heights, US
Posted Dec 09, 2025
IBM Research seeks scientists to advance AI, quantum computing, and blockchain. Roles involve designing quantum processors and require advanced degrees in physics with expertise in superconducting devices and quantum error correction.
PROCESS DELIVERY SPECIALIST-RECORD TO REPORT
Company: IBM
Location: BANGALORE, IN
Posted Dec 09, 2025
This role involves collaborating with global clients on digital transformation projects, offering career growth and innovative solutions in a supportive environment.