Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
AI-First Engineering Lead (Storypilot)
Company: Storyteller
Location: Romania
Posted Dec 07, 2025
This job posting highlights a technical leadership role at a fast-growing SaaS company focused on AI-driven product development. The position emphasizes innovation, system design, and collaboration with global sports brands, offering opportunities to shape AI workflows and deliver measurable impact through technical leadership and team growth.
VP - Retailer Business Development
Company: CommerceIQ
Location: Remote
Posted Dec 07, 2025
The VPRVP of Retailer Business Development role at CommerceIQ involves spearheading recruitment of retailers in the US and Europe for the RetailerIQ solution. The successful candidate will own the end-to-end partnership lifecycle, from identifying opportunities and shaping commercial strategy to overseeing joint go-to-market execution. The role requires a bachelor's degree, 10-12 years of experience in retailer business development or commercial insights, and strong analytical and communication skills.
Backend Tech Lead – .Net / C#
Company: Varicent
Location: Mexico
Posted Dec 07, 2025
The job description highlights a role in a innovative tech team focused on developing cutting-edge solutions with modern tools. It emphasizes collaboration, remote flexibility, and career growth opportunities within a supportive and results-driven environment.
Senior Statistical Programmer (Pharma/CRO)
Company: MMS
Location: India
Posted Dec 07, 2025
MMS is an award-winning data-focused clinical research organization that values its employees and fosters a supportive, innovative work environment. The company supports the pharmaceutical, biotech, and medical device industries with its proven scientific approach to complex trial data and regulatory submission challenges. MMS offers exciting opportunities for career advancement and is looking for experienced professionals with strong programming skills and knowledge of drug development.
Director - Clinical Operations
Company: Alma
Location: Remote
Posted Dec 07, 2025
The Director of Clinical Operations role is a strategic and operational leader responsible for ensuring scalable and compliant clinical operations. The role involves leading internal auditing systems, developing operational compliance KPIs, ensuring operational frameworks align with regulations, and collaborating with cross-functional leaders. The position requires 10+ years of experience in operations management and leadership, with a strong track record of integrating technology into operational workflows and documentation practices.
Product Designer - Onchain Trading
Company: Kraken
Location: Remote
Posted Dec 07, 2025
Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products for traders, institutions, and newcomers, and are committed to industry-leading security, education, and client support. The company is fully remote with a diverse team of industry pioneers.
Technical Lead II - Infrastructure Costs
Company: HubSpot
Location: Remote
Posted Dec 07, 2025
HubSpot's Platform Infrastructure teams focus on scalable systems supporting global operations, emphasizing reliability and cost-effectiveness. The Infrastructure Costs team drives financial efficiency through advanced cost analytics and automation, while the Technical Lead II role offers leadership in cloud cost optimization with opportunities for innovation and team growth.
Site Reliability Engineer - AI Development
Company: Insight
Location: USA
Posted Dec 07, 2025
The job posting is for a Site Reliability Engineer (SRE) role at Insight, a Fortune 500 company. The role involves ensuring the stability, performance, and scalability of their AI agent tool. The company offers a flexible remote work policy, competitive compensation, and a focus on employee well-being and career growth.
Backend Engineer - Carrier Integrations Team
Company: Canopy Connect
Location: Remote
Posted Dec 07, 2025
Canopy Connect is seeking exceptional engineers to join their early-stage, rapidly growing startup. They are building infrastructure for best-in-class insurance experiences, empowering consumers and businesses with data. The company is fully remote, hiring in the US and Canada, with a salary range of $100-150k.
AI-First Engineering Lead (ClipCrop)
Company: Storyteller
Location: Bulgaria
Posted Dec 07, 2025
The job posting describes a senior engineering role at Storyteller, a fast-growing B2B SaaS platform that creates interactive Stories experiences for leading global sports brands. The role involves leading a team of engineers to build and scale ClipCrop, an AI-first product that automatically generates high-quality video clips from long-form content. The ideal candidate should have technical leadership experience, end-to-end problem ownership, practical problem-solving skills, clear communication, ownership and accountability, flexibility, product sense, and an AInative mindset.
Services Technician
Company: Insight
Location: USA
Posted Dec 07, 2025
This job posting highlights a Services Technician role with remote work flexibility, competitive salary, and opportunities for career growth. The company emphasizes its strong reputation, innovative technology, and commitment to employee well-being through benefits like remote work flexibility and core values of Hunger, Heart, and Harmony.
Engagement Manager
Company: Capstone Integrated Solutions
Location: Remote
Posted Dec 07, 2025
Capstone Integrated Solutions is a comprehensive services provider seeking an experienced Engagement Manager to oversee cloud-native application development projects. The role involves project planning, stakeholder collaboration, risk management, resource allocation, delivery excellence, budget management, change management, and continuous improvement. Capstone values customer obsession, learning, growth, and scalability.