Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
New Business Commercial Account Executive - Financial Services
Company: GitLab
Location: USA
Posted Dec 05, 2025
The role of a New Business Account Executive at GitLab involves acquiring new logos and expanding market presence in the US. The role requires owning the full sales cycle, building pipeline, executing prospecting activities, and collaborating with various teams. The ideal candidate should have B2B SaaS sales experience, proven track record in greenfield territories, strong discovery and qualification skills, and proficiency with modern sales tech stack.
Principal Software Engineer - Backend Engineering
Company: Red Cell Partners
Location: USA
Posted Dec 05, 2025
Trase Systems, co-founded in 2023 by Joe Laws and Grant Verstandig, is an AI company that empowers enterprise leaders to deploy, manage, and optimize AI solutions. They specialize in bridging the last mile of AI adoption, driving efficiency and cost savings. Trase is a leader in AI Agent innovation and is developing mission-critical agentic applications in industries such as Healthcare, Oil & Gas, and National Security.
Field Marketing Associate
Company: Array
Location: USA
Posted Dec 05, 2025
Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs deliver consumer products faster. They offer credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or API. The company is remote-first, focused on high-performing individuals, and seeks a Field Marketing Associate to drive top-of-funnel growth and support marketing programs.
Senior DevOps Engineer
Company: SuccessKPI Inc.
Location: USA
Posted Dec 05, 2025
The job description for a Senior DevOps Engineer at SuccessKPI highlights the key responsibilities, required qualifications, and benefits of working for the company. The role involves designing, building, and maintaining cloud-based infrastructure, optimizing CI/CD pipelines, and ensuring automation, reliability, security, and scalability. The company offers a diverse and dynamic culture, opportunities for career growth, and the chance to work with industry experts and leadership to solve customer challenges.
Solutions Engineer
Company: Grafana Labs
Location: Singapore
Posted Dec 05, 2025
The Commercial Solutions Engineering team at Grafana Labs is a customer-facing product expert team that educates potential and existing customers to ensure their success. The team partners with the Sales team to close opportunities and communicates customer feedback to Product Management and Engineering. The role requires strong communication skills, technical expertise, and a desire to grow technically.
Director of Product - Infrastructure and Developer Productivity
Company: Webflow
Location: USA
Posted Dec 05, 2025
Webflow is building an AI-native Digital Experience Platform and seeking a Director of Product Management for Infrastructure and Developer Productivity. The role involves defining strategy, shaping technical roadmaps, leading teams, establishing success metrics, and championing cross-functional collaboration. Webflow values trust, creativity, and equity, and offers benefits like equity, health coverage, family leave, flexible vacation, wellness support, and a 401k match.
AI Engagement Manager
Company: Runway
Location: USA
Posted Dec 05, 2025
The role is for a highly motivated senior IC to work with Runway's biggest partners, including Fortune 100 companies and Hollywood studios. The role involves owning relationships, identifying new opportunities, developing technical understanding, onboarding partners, providing feedback, and analyzing partnership performance. The ideal candidate has 5+ years of experience in customer-facing roles, has led complex implementations of AI solutions, and possesses exceptional communication and technical skills.
Engineering Manager - Integrations
Company: Hostaway
Location: EMEA
Posted Dec 05, 2025
Hostaway is a market-leading SaaS scaleup transforming the vacation rental industry with innovative solutions and partnerships with major platforms. They offer a competitive compensation package, 100% remote work, equity, values-driven leadership, professional growth opportunities, annual paid leave, geographic-specific benefits, and a dynamic team culture.
Partner Development Representative (PDR)
Company: Webflow
Location: USA
Posted Dec 05, 2025
Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company. They are looking for a Partner Development Representative to expand their global agency ecosystem and drive incremental revenue across segments. The role involves identifying, qualifying, and activating new partners, building relationships, conducting discovery, educating partners, collaborating on campaigns, tracking metrics, streamlining co-selling, sharing insights, and representing Webflow as a brand ambassador.
Senior Backend Engineer(Golang),Software Supply Chain Security: Auth Infrastructure
Company: GitLab
Location: North America,Latin America,APAC,Canada
Posted Dec 05, 2025
The role of a Senior Backend Engineer on the Auth Infrastructure team at GitLab involves building critical authentication and authorization infrastructure for millions of users. The position focuses on designing and implementing secure, performant, and reliable identity services while contributing to GitLab's move towards a zero-trust architecture and microservices-based future. The role requires strong backend development skills, experience with proxy and edge technologies, service mesh architectures, and distributed systems.
Senior Manager - Workplace Technology
Company: Mozilla
Location: USA
Posted Dec 05, 2025
Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, the privacy-minded web browser, and have over 225 million people using their products each month. The company focuses on diverse areas including AI, social media, security, and more, while never losing focus on their core mission to make the internet better for people. The role described is part of the IT Function within the broader Mozilla Infrastructure team, supporting ERP Services, Workplace services, ServiceDesk, and OnPrem DC Services across the organization.
Senior Manager - Workplace Technology
Company: Mozilla
Location: Canada
Posted Dec 05, 2025
Mozilla Corporation, a nonprofit-backed technology company, is seeking a leader for its Workplace Technology team. The role involves leading a team, defining and implementing enterprise service architecture, ensuring operational excellence, managing financial and vendor relationships, and enhancing user experience. The ideal candidate should have extensive experience in workplace technology, strong leadership skills, and a deep understanding of enterprise systems and services.