Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Fullstack Product Software Engineer - Growth Monetization
Company: Dropbox
Location: Canada
Posted Dec 05, 2025
The role of a Product Engineer at Dropbox involves shaping the future of collaboration and file sharing by developing and enhancing Dropbox products. The company is focused on expediting the creation and implementation of AI-enabled products by providing a comprehensive AI technology stack. The position requires excellent problem-solving skills, collaboration with cross-functional teams, and the ability to adapt to a dynamic work environment.
Marketing Strategy Manager
Company: Figma
Location: USA
Posted Dec 05, 2025
This role involves strategic marketing leadership and cross-functional collaboration to drive growth. Figma offers competitive compensation, equity, and comprehensive benefits including health, retirement, and remote work flexibility.
Principal Software Engineer
Company: Twilio
Location: USA
Posted Dec 05, 2025
Twilio is seeking a Software Engineer to join their Conversational AI organization. The role involves developing solutions, designing software, writing maintainable code, and collaborating with the team. The ideal candidate should have 6-10 years of experience, passion for emerging technologies, and strong collaboration skills.
Director - Virtual First
Company: Dropbox
Location: USA
Posted Dec 05, 2025
The role of Director of Virtual First at Dropbox involves driving the evolution and continuous improvement of the company's operating model, which combines remote work with intentional in-person connections. The ideal candidate is an experienced forward-thinking operator who can set a bold Virtual First strategy and operationalize it through strong program design, cross-functional partnership, and clear communication.
Principal Engineer - iOS Architecture
Company: Goodnotes
Location: Asia,UK
Posted Dec 05, 2025
The text describes the company's values, team structure, and the role of a technical leader. It emphasizes the importance of innovation, user focus, collaboration, and continuous learning. The role involves defining architecture, collaborating with teams, hands-on technical leadership, system design, and coding.
Strategic Account Executive – Application Access Governance (AAG)
Company: Saviynt
Location: Australia
Posted Dec 05, 2025
Saviynt's AI-powered identity platform manages and governs access to applications, data, and business processes. The Strategic Account Executive role focuses on driving growth for the Application Access Governance product line within the SAP ecosystem. The role involves collaborating with internal stakeholders, driving profitable subscription revenue growth, optimizing sales performance, training sales teams, and serving as a customer advocate.
Software Engineer, (Principal level)
Company: Synthesia
Location: Remote
Posted Dec 05, 2025
Synthesia is an AI video communications platform that simplifies video production for businesses. It is trusted by leading brands and has received positive reviews. The company is growing rapidly and is valued at $21 billion.
Deal Desk Analyst
Company: Saviynt
Location: USA
Posted Dec 05, 2025
Saviynt is an identity authority platform that provides visibility, control, and intelligence to defend against cyber threats while empowering users. They are seeking a highly skilled Sr Analyst Deal Desk with a strong background in SaaS and Identity Governance and Administration (IGA) to optimize deal structures, mitigate commercial risk, and ensure compliance across the sales cycle. The role requires analytical rigor, commercial acumen, and cross-functional collaboration.
Senior Product Analyst
Company: JustAnswer
Location: Remote
Posted Dec 05, 2025
The role of Senior Analyst at JustAnswer involves driving long-term growth, leveraging the latest technologies and methodologies, and delivering high-quality insights and recommendations. The position requires collaboration with Product Managers and cross-functional teams to uncover valuable business insights, devise optimization strategies, and validate them through experiments. The ideal candidate should have 5+ years of experience in ecommerce, customer experience, or products, proficiency in analysis and business modeling using Excel, experience with Google Analytics, BigQuery, PowerBI, and Python/R, expertise in descriptive and inferential statistical analysis, and strong experience in setting up and driving AB testing or hypothesis testing.
Senior Product Manager - Billing and Revenue Reporting
Company: HubSpot
Location: Remote
Posted Dec 05, 2025
HubSpot's Commerce Hub is seeking a Senior Product Manager to drive the strategy and execution for their Billing & Revenue Reporting platform. The role involves creating a shared vision, driving alignment, guiding product ideas, understanding customer needs, leveraging data, and leading the product strategy for billing engine. The ideal candidate should have experience in financial technology, B2B SaaS, and billing platforms, along with exceptional analytical skills and a passion for solving complex problems.
Industry Solutions Lead - Media & Creatives
Company: Dropbox
Location: Remote
Posted Dec 05, 2025
This role involves developing creative workflow solutions for media industries, collaborating with cross-functional teams, and requiring expertise in media tech and AI applications.
Fullstack Product Software Engineer - Growth Monetization
Company: Dropbox
Location: USA
Posted Dec 05, 2025
The role of a Product Engineer at Dropbox involves shaping the future of collaboration and file sharing by developing and enhancing Dropbox products. The company is focused on expediting the creation and implementation of AI-enabled products by providing a comprehensive AI technology stack. The job requires excellent problem-solving skills, collaboration with cross-functional teams, and the ability to adapt to a dynamic work environment.