Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Package Consultant-SAP HANA FIN FI
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves leading technical design and implementation of SAP solutions, partnering with cross-functional teams, and requiring extensive experience with SAP FICO and related modules.
Senior Application Architect (f/m/x)
Company: IBM
Location: Guemligen, CH
Posted Dec 04, 2025
The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, collaborating with clients globally, and serving as an Architect to define solutions, guide technical teams, and collaborate with stakeholders. The position requires expertise in cloud solutions, SDLC, DevOps, and programming languages like Java and Python.
Data Engineer-Enterprise Content Management
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include creating templates in Open Text Extreme CE 234 Version, designing and developing documents using OpenText Exstream, and understanding input/output file formats. Required education is a Bachelor's Degree, with a Master's Degree preferred. Required technical expertise includes experience with Exstream Design Manager, Exstream Designer Tool, and Exstream Web Service.
Salesforce Developer - L1
Company: IBM
Location: GUADALAJARA, MX
Posted Dec 04, 2025
The job description outlines a role in a Center of Excellence focused on developing scalable Salesforce applications, particularly for Service Cloud and Field Service Cloud. The position involves collaborating with stakeholders, implementing service processes, ensuring compliance, and integrating with enterprise applications. Required skills include Salesforce development, problem-solving, communication, and a willingness to learn.
DB2 Modernization Jr Engineer
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
This role offers opportunities to work with IBM clients on innovative solutions, emphasizing collaboration and career growth. It highlights strong technical skills and a supportive environment for professional development.
Application Developer-Cloud FullStack
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, highlighting the role of an Application Developer. It emphasizes the importance of teamwork, training, communication, and collaboration skills. The position requires a Bachelor's degree, with a preference for a Master's degree, and 5+ years of experience in Java, Spring, Spring Boot, OOPS concepts, web services, microservices, AWS Lambda, React, Redux, Flux, ES6, HTML5, Bootstrap, CSS, and jQuery.
Senior AI Engineer
Company: IBM
Location: Krakow, PL
Posted Dec 04, 2025
IBM Automation and AI group is seeking an experienced AIML Engineer specializing in Large Language Models (LLMs) to join their AIML Center of Excellence team. The role involves collaborating with cross-functional product teams to implement cutting-edge AI capabilities across IBM's Automation product portfolio. Key responsibilities include data collection and management for LLM evaluation and training, LLM integration and implementation, and establishing AIML best practices and innovation.
Delivery Project Executive
Company: IBM
Location: Krakow, PL
Posted Dec 04, 2025
The role is a Delivery Project Executive responsible for managing the delivery of contracted services to clients, ensuring client satisfaction, and driving growth through innovation and expansion of existing services. The position requires strong leadership, stakeholder management, and financial acumen.
Softare Development Engineer II - HashiCorp Nomad
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, focusing on a role contributing to HashiCorp's offerings now part of IBM. The role involves building and maintaining Nomad, a distributed cluster orchestrator, and working on next-generation distributed systems for orchestration. The position requires 3+ years of software development experience and expertise in cluster orchestrators, schedulers, container technologies, and distributed systems.
IT Business Analyst - Risk (f/m/x)
Company: IBM
Location: Lancy, CH
Posted Dec 04, 2025
The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires 10+ years of experience as an IT Business Analyst with strong technical and functional knowledge in Risk Management. The role includes analyzing regulation, defining functional design specifications, managing vendor relationships, executing database scripts, liaising with the business, and providing guidance to project teams.
Process Intelligence - Sr. Managing Consultant
Company: IBM
Location: New York, US
Posted Dec 04, 2025
IBM's Process Intelligence Practice is seeking a Senior Manager to lead and expand capabilities in process intelligence, process mining, and business transformation. The role involves developing GTM strategies, leading complex engagements, overseeing delivery teams, and collaborating on offering development. The ideal candidate has 7-10 years of experience in process intelligence, a proven track record in transformation projects, and strong leadership and communication skills.
IBM Cloud Data Services Software Developer
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
This job description outlines a developer role within IBM Cloud Data Services, requiring expertise in Golang, Kubernetes, Docker, Helm, CICD, and GitOps. Responsibilities include designing scalable microservices, ensuring security compliance, and participating in oncall rotations. The role emphasizes collaboration, cloud platform expertise, and adherence to security best practices in a dynamic work environment.