Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Recruiter (Japanese Bilingual)
Company: IBM
Location: PETALING JAYA, MY
Posted Dec 04, 2025
The text describes a recruitment professional role at IBM, focusing on end-to-end recruiting experience, building diverse candidate pipelines, and leveraging data analytics to attract top talent. The role requires strong communication, problem-solving, and leadership skills, as well as proficiency in English and Japanese.
Solution Architect
Company: IBM
Location: Hong Kong, HK
Posted Dec 04, 2025
The IBM Technology Expert Labs team offers a rewarding career delivering world-class services to clients. The role involves developing technical solutions, leading client-facing deliverables, acting as a trusted advisor, and providing hands-on leadership during project delivery. The position requires a bachelor's degree, 10+ years of IT experience, and strong communication and interpersonal skills.
Infrastructure Specialist for construction business
Company: IBM
Location: Tokyo, JP
Posted Dec 04, 2025
IBM's TLS Technology Lifecycle Services offers comprehensive data center management using AI-driven insights. The TLS Site and Facility Service team in Japan provides specialized construction and facility management for data centers, with expertise in electrical, telecommunications, and building infrastructure. The role involves construction management for data center equipment installation, optical fiber cabling, and power supply, with opportunities for remote work and flexible location.
Entry Level Hardware Test Engineer
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The job description for a Hardware Test Engineer at IBM highlights the exciting opportunity to work on cutting-edge computing systems. The role involves testing hardware components, collaborating with firmware and systems engineering teams, diagnosing and resolving hardware issues, and supporting lab testing efforts. Ideal candidates should have a strong technical background, excellent communication skills, and a passion for technology and engineering.
Java Developer - Japanese Bilingual
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and leverage IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and problem-solving skills. The role involves software development, analytical problem-solving, stakeholder engagement, and working with the latest technologies.
Procurement Operations Specialist
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
This job posting outlines a procurement role at IBM with responsibilities including requisition review, supplier management, and ensuring customer satisfaction. It requires a bachelor's degree, 12 years of experience, and skills in problem-solving, teamwork, and Microsoft Office proficiency.
Delivery Manager (Public Sector)
Company: IBM
Location: Manchester, GB
Posted Dec 04, 2025
IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive meaningful business change. The company provides training, promotion opportunities, diversity and inclusion, and benefits such as flexible working, sabbaticals, and pension plans. The role of a Senior Complex Programs Project Manager involves leading the design, development, and implementation of complex programs, mentoring team members, collaborating with stakeholders, and staying current with emerging trends and best practices.
Senior Software Engineer, Product Engineering (Boundary) - HashiCorp
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, specifically in the team that develops and transforms customer challenges into industry-leading AI-powered cloud-native software solutions. The role involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. The position focuses on designing, prototyping, and implementing core features for Boundary, a secure access management solution built for hybrid environments. The role requires expertise in Golang programming, privileged access management, distributed cloud systems, and building automated tests.
Program Manager TS/SCI W/FSP
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The Program Manager position requires extensive experience in program management, technical solution development, and federal government enterprise system management.
Digital Technical Specialist - Red Hat
Company: IBM
Location: Austin, US
Posted Dec 04, 2025
The text is a job description for a Sales Digital Technical Specialist role at IBM, supporting Red Hat. It highlights the company's global presence, focus on solving big problems using various technologies, and the need for talented sales professionals. The role involves being a technical expert and advisor, collaborating with teams, driving sales processes, delivering workshops and demonstrations, and maintaining product knowledge. The position is based in Austin, TX, with a hybrid work arrangement.
Application Developer-ServiceNow
Company: IBM
Location: Gurgaon, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and expertise in ServiceNow ITSM and related technologies.
BPO オペレーション・マネージャー
Company: IBM
Location: Kitakyushu, JP
Posted Dec 04, 2025
IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The position is for IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and team management experience.