Exceptional Customer Service Jobs

1,498,804 open positions · Updated daily

Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.

Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.

Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.

Graphic Designer

Company: KillerSpots Agency

Location: Remote

Posted Dec 03, 2025

The Killerspots Agency is seeking a talented part-time graphic designer to join their dynamic team. The role involves creating visually stunning designs for digital and print media, collaborating with the marketing team, and staying updated on industry trends. The position requires proficiency in Adobe Creative Suite, experience in web design, and a strong portfolio showcasing graphic design work across various mediums.

Principal Product Manager - Agentic AI

Company: Blackbaud

Location: Remote

Posted Dec 03, 2025

Blackbaud is seeking an experienced Principal Product Manager to lead the launch and scaling of their new agentic Artificial Intelligence solutions. The role involves driving product development, shaping the roadmap, engaging with customers, and collaborating with cross-functional teams. The ideal candidate will have 8+ years of product management experience, success in launching 0to1 products, and a passion for social impact.

Certinia OIM/SCM Solutions Architect (Strong Business Analysis Skills)

Company: M&S Consulting

Location: Remote

Posted Dec 03, 2025

MampS Consulting emphasizes its mission of creating effective teams and delivering innovative solutions to enterprises. The company highlights its commitment to client success, employee care, and long-term growth. They are seeking a skilled Certinia OIMSCM Solutions Architect with expertise in business analysis and agile methodologies, while promoting diversity and equal opportunity in hiring.

Senior Paid Social Manager

Company: Nebo

Location: Remote

Posted Dec 03, 2025

The job description outlines the responsibilities and requirements for a Senior Paid Social Manager, including leading paid social campaigns, managing teams, and maintaining expertise across platforms. It emphasizes collaboration, strategic planning, and professional development while highlighting the agency's commitment to diversity and inclusive practices.

Application Developer-Microsoft Dynamics 365 Customer Engagement

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and technical expertise in Dynamics CRM and Azure technologies. It outlines responsibilities involving customization, application development, and working with strategic partner ecosystems.

Executive Content Strategist

Company: Qualia

Location: Remote

Posted Dec 03, 2025

Qualia is a leading B2B real estate technology company that provides a shared digital closing platform for homebuyers, sellers, lenders, title and escrow agents, and real estate agents. They are seeking an Executive Content Strategist to amplify their thought leadership across social platforms and drive market positioning by transforming data insights into compelling social content.

Senior Product Manager

Company: Scrambly

Location: EU

Posted Dec 03, 2025

Scrambly is a fast-growing adtech startup revolutionizing rewarded advertising, serving over 3 million users in the USA. They are seeking a Senior Product Manager to drive product discovery, experimentation, and continuous improvement of their product portfolio, with a focus on understanding user needs, analyzing data, and collaborating with cross-functional teams to deliver top-tier digital solutions.

Service Designer (GDS)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive meaningful business change. The company provides training, promotion opportunities, diversity and inclusion, and a culture of evolution. They seek Service Designers with passion for understanding people, designing services, and collaborating with cross-functional teams.

Telehealth MD with Multi-state Licensure

Company: Everlywell

Location: Remote

Posted Dec 03, 2025

Everlywell focuses on transforming healthcare through innovative diagnostics and telehealth, offering accessible care and expanding access via a nationwide network. They seek board-certified physicians for telehealth roles.

Salesforce Data Cloud Developer & Consultant

Company: M&S Consulting

Location: Remote

Posted Dec 03, 2025

MampS Consulting is a company that focuses on creating effective teams of consultants to deliver strategic process and technology solutions to enterprise organizations. They have a commitment to long-term customer success and have established deep expertise in process and technology. The company seeks a Salesforce Data Cloud Developer & Consultant to design, develop, and optimize data solutions within the Salesforce ecosystem.

Senior Salesforce Developer – Service Cloud & Field Service

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate on hybrid cloud and AI projects, and continuously learn and grow. It emphasizes the importance of curiosity, knowledge, and the ability to challenge norms to drive meaningful change for clients.

STEM Associate

Company: Hispanic Access Foundation

Location: Orlando

Posted Dec 03, 2025

The Hispanic Access Foundation's STEM Program aims to inspire and support Latino youth, families, and professionals in exploring and leading in health and STEM fields. The program provides role model talks, immersive field trips, and mentorship experiences to increase awareness of career pathways and foster skill development, confidence, and leadership.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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