Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Product Manager
Company: IBM
Location: Markham, CA
Posted Dec 04, 2025
Turbonomic's platform enables IT organizations to automate resource management and transform operations through full-stack automation. The role requires a Technical Product Manager with expertise in public cloud, container platforms, and DevOps tools to drive product innovation and customer value.
Solutions Engineer
Company: IBM
Location: Stockholm, SE
Posted Dec 04, 2025
The Solutions Engineering team at HashiCorp serves as the primary technical resource and internal advocate for customers. Solutions Engineers partner with Sales Executives to support the customer journey, from pipeline creation to renewals. They act as trusted advisors, demonstrating the business value of HashiCorp solutions and driving expansion and adoption. The role requires strong communication, problem-solving, and collaboration skills, as well as deep technical expertise in DevOps, IT operations, security, and HashiCorp tools.
Product Manager - ALM Solutions Training
Company: IBM
Location: Mulhuddart, IE
Posted Dec 04, 2025
The role involves developing and maintaining role-based learning paths for sales, technical partners, and customers. The position requires creating and delivering various training materials, collaborating with teams, facilitating training sessions, monitoring effectiveness, supporting certification programs, and continuously updating content. The ideal candidate should have experience in software training, strong communication skills, familiarity with digital learning platforms, and the ability to translate complex technical concepts into accessible learning experiences.
Front-End Developer (Headless Commerce)
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The FrontEnd Developer position focuses on designing, developing, and optimizing cutting-edge eCommerce experiences using headless commerce architectures. Key responsibilities include building responsive and scalable frontend experiences, collaborating with teams, implementing API integrations, optimizing performance, and staying updated on industry trends.
Technology Expert Labs - Delivery Consultant
Company: IBM
Location: Seoul, KR
Posted Dec 04, 2025
The IBM Technology Expert Labs team offers a rewarding career delivering world-class services to clients. As a Delivery Consultant, you will work closely with clients to design, deliver, and optimize IBM technology solutions. The role requires expertise in data and AI technologies, programming, and machine learning. The company provides excellent onboarding, a collaborative culture, and opportunities for career growth.
Sr. Product Manager - HashiCorp Infragraph Connectors
Company: IBM
Location: Kochi, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, focusing on a role as a Product Manager for Project Infragraph, a new capability of the HashiCorp Cloud Platform. The role involves defining, building, and scaling the Connectors Ecosystem, which ingests infrastructure resource data into the graph to enable key use cases. The position requires collaborating with internal and external stakeholders, defining product requirements, and supporting go-to-market efforts.
Technology Lifecycle Services Reals Intern – Entry Level Sales Program 2026
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes an internship opportunity with IBM's Technology Lifecycle Services team. The role involves supporting renewals and expansions, identifying opportunities for service uplift, collaborating with internal teams, and learning to use IBM sales tools. The internship aims to provide hands-on experience in sales strategy, client engagement, and internal collaboration within a global technology company.
AWS Cloud Engineer
Company: IBM
Location: QUEZON CITY, PH
Posted Dec 04, 2025
The text describes a career in IBM Consulting, highlighting the opportunity to work with visionaries across industries, improve hybrid cloud and AI solutions, and leverage IBM's strategic partner ecosystem and technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth in the role.
Associate Designer-User Experience Design
Company: IBM
Location: BANGKOK, TH
Posted Dec 04, 2025
The text describes the Associate Program at IBM Consulting, which offers opportunities to work with diverse clients worldwide. It emphasizes professional development, ongoing learning, mentorship, and personal growth. The role of an Associate Designer involves improving digital innovation, conducting user research, creating wireframes and prototypes, and collaborating with various teams.
Security Manager - HashiCorp Vulnerability Management & Compliance Automation
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, specifically a Security Manager role focused on vulnerability management and compliance automation. The role involves leading and expanding security programs, overseeing vulnerability lifecycles, implementing automated compliance controls, and collaborating with various teams to embed security into development workflows. The position is part of IBM's HashiCorp division, which provides solutions for automating and securing multicloud and hybrid environments.
Talent Acquisition Coordinator (Dutch language)
Company: IBM
Location: BUDAPEST, HU
Posted Dec 04, 2025
The Talent Acquisition Coordinator role at IBM is an integral part of HR, focusing on creating an outstanding employee experience. The role involves end-to-end recruitment process, tracking ongoing hires and projects, and ensuring a proactive approach to enhance the process. The ideal candidate has experience in HR recruitment, good communication and problem-solving skills, and a proactive and responsible approach.
Infrastructure Specialist-Cloud Application Operations
Company: IBM
Location: Hyderabad, IN
Posted Dec 04, 2025
The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, providing technical expertise to clients worldwide. It requires strong team player skills, training abilities, communication, and collaboration. The position offers technical operations support, application ID management, infrastructure elasticity, and disaster recovery. Preferred qualifications include a Masters degree and technical understanding of Client platform, PaaS, HA infrastructure, and load balancers.