Exceptional Customer Service Jobs

1,498,804 open positions · Updated daily

Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.

Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.

Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.

Senior Project Manager - Ubuntu Embedded Systems

Company: Canonical

Location: Remote

Posted Dec 03, 2025

Canonical is a leading open-source provider offering a Senior Project Manager role with global opportunities, competitive compensation, and a distributed work environment. The position involves managing complex projects and collaborating with international teams, while the company emphasizes innovation, diversity, and professional growth.

Site Reliability / Gitops Engineer

Company: Canonical

Location: Remote

Posted Dec 03, 2025

Canonical is a leading provider of open source software and operating systems. They are hiring a Site Reliability Gitops Engineer to join their IS team and drive operations automation. The role involves developing infrastructure as code, automating software operations, and collaborating with development teams.

Lead Full Stack Engineer – .NET

Company: Varicent

Location: Mexico

Posted Dec 03, 2025

The text highlights a job posting for a Lead Backend Software Developer role at Varicent, emphasizing innovation, team collaboration, and modern technology. It outlines responsibilities like building features, optimizing systems, and working with AWS tools, while showcasing benefits such as remote work flexibility, competitive compensation, and global collaboration opportunities.

Security Software Engineer

Company: Canonical

Location: Remote

Posted Dec 03, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on security. They are looking for exceptional security-focused software engineers to join their globally distributed teams. The company offers a distributed work environment, personal learning and development budget, and various benefits.

Revenue Systems Specialist

Company: Docplanner

Location: Poland

Posted Dec 03, 2025

DocPlanner is a leading digital healthcare platform connecting 30 million patients to 2 million professionals, emphasizing human-centric care and innovation. The job role involves data-driven decision-making, collaboration with stakeholders, and building data infrastructure. The company offers flexible work arrangements, health benefits, and a supportive environment for diverse talent.

Backend Engineer - PHP

Company: SimplyAnalytics

Location: Canada

Posted Dec 03, 2025

SimplyAnalytics is a powerful spatial analytics and data visualization application used by thousands of business, marketing, and social science researchers in the United States and Canada. The company is passionate about creating outstanding software and provides an excellent work-life balance with remote work, personal days off, flexible work hours, and quarterly professional development days. They are looking for a Backend Engineer to take on an important role in the development and maintenance of their cutting-edge analytics and data visualization application.

Software Engineer 5 - TV Client Foundations

Company: Netflix

Location: USA

Posted Dec 03, 2025

The text highlights Netflix's commitment to creating exceptional TV experiences, emphasizing team collaboration, innovation, and diverse values. It outlines job opportunities with focus on technical expertise, scalability, and a supportive work culture, while detailing competitive benefits and inclusive practices.

React Developer (Front-end, Next.js), SC cleared

Company: NECSWS

Location: UK

Posted Dec 03, 2025

NEC Digital seeks a Frontend React Developer for a hybrid or remote role. The successful candidate will develop and maintain web applications using React and Next.js, collaborating within a Scrum team to implement new features and ensure accessibility, performance, and test quality standards. The role requires SC clearance and strong React, TypeScript, and Next.js skills.

Product Manager L5 - Enterprise Developer Enablement

Company: Netflix

Location: USA

Posted Dec 03, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Content and Business Products team builds technology to scale content operations. The role is for a Technical Product Manager to drive the strategy and evolution of application development platforms, simplifying the software development lifecycle and integrating AI capabilities.

Software Engineer L4 - Revenue Finance Infrastructure

Company: Netflix

Location: USA

Posted Dec 03, 2025

The text describes Netflix's global entertainment services and a job opening for a Revenue Infrastructure engineer. It outlines team responsibilities, technical requirements, and company values, with details about compensation and diversity initiatives.

Cold-Caller and Appointment Setter

Company: Integrated Hire

Location: Anywhere in the world

Posted Dec 03, 2025

The text is a job posting for a cold caller and appointment setter role at Integrated Hire, a company that helps US businesses grow by building remote teams. The role offers commission-based pay of $150-$250 per qualified appointment, with potential for salary increases. The company emphasizes flexibility, remote work, and a collaborative environment.

Tax Operations Specialist

Company: Check

Location: Remote

Posted Dec 03, 2025

The job description outlines a Tax Operations Specialist role with responsibilities in tax compliance and process optimization. It highlights required experience, company benefits like medical insurance and flexible PTO, and a salary range of $78,500–$101,750.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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