Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Senior C++ Database Engine Developer
Company: MariaDB plc
Location: Remote
Posted Dec 03, 2025
MariaDB is a widely used database that powers many applications and services globally. The Senior C++ Database Engine Developer role involves developing high-quality software solutions, collaborating with the team, and staying updated on industry best practices. MariaDB offers a competitive compensation package, flexible work arrangements, and opportunities for growth and learning.
Senior Product Engineer (Backend, Java)
Company: Secfix
Location: Remote
Posted Dec 03, 2025
Secfix is a European startup that automates security compliance for small and medium-sized businesses. They help companies comply with frameworks like ISO 27001, GDPR, TISAX, and SOC 2. The company has grown rapidly, raising over 44 million in funding and achieving over 1 million in ARR within two years. They are looking for skilled engineers to help scale their product and improve their platform.
Field Alliance Manager - Strategic Partnerships
Company: ExtraHop
Location: USA
Posted Dec 03, 2025
This job posting highlights a critical role in expanding strategic partnerships with CrowdStrike, emphasizing collaboration, revenue growth, and technical integration. The position requires strong alliance management skills, field engagement, and experience in cybersecurity. It offers a competitive salary range and opportunities for impactful business development.
Customer Support Specialist
Company: Muck Rack
Location: USA
Posted Dec 03, 2025
The text is a job description for a Customer Support Specialist role at Muck Rack. It outlines the responsibilities, success metrics, required skills, and interview process. The role involves providing frontline support to customers, troubleshooting issues, collaborating with teammates, and maintaining expert-level product knowledge. Success will be measured by time to close, response time, number of conversations replied to, customer satisfaction score, and quality assurance reviews.
Partner Analyst
Company: CitySwift
Location: Remote
Posted Dec 03, 2025
CitySwift is a leading intelligent data platform for public transport, powering data-driven decision making for large transport networks globally. The company is in accelerated growth mode with 200% YOY revenue growth in 2024. The Partner Analyst role involves demonstrating the value of CitySwift to customers, supporting renewals, upsell conversations, and long-term customer satisfaction. The company offers a competitive salary, health and life insurance, pension schemes, flexible working hours, and a work abroad program.
Enterprise Account Manager
Company: Immersive
Location: Remote
Posted Dec 03, 2025
Immersive Labs is a cybersecurity company with a people-centric approach, offering a SaaS platform for cyber resilience. They have a strong growth trajectory, with over €170 million in funding and partnerships with major brands like Citi, Pfizer, Humana, and HSBC. The company is expanding in the METNA region and is seeking an Enterprise Account Manager to build relationships with CISOs and win large-scale enterprise business.
Software Development Engineer III - MapGPT
Company: Mapbox
Location: Remote
Posted Dec 03, 2025
Mapbox is a leading real-time location platform that provides tools for navigation and location-aware businesses. They offer a voice assistant called MapGPT, powered by location intelligence, which enables natural conversations about directions, landmarks, and other dynamic aspects of the world. The company values high-performing individuals, diversity, and a culture of teaching and learning.
Senior Backend Engineer (Java)
Company: Secfix
Location: Remote
Posted Dec 03, 2025
This job posting highlights Secfix's relocation support from the USA to Germany, competitive salary, equity package, remote work flexibility, and opportunities to work on impactful compliance automation projects for SMBs. The company emphasizes a collaborative remote culture, mentorship, and growth potential for senior engineers.
Staff Software Engineer - Cosmos Platform
Company: Bishop Fox
Location: Remote
Posted Dec 03, 2025
Bishop Fox is a leading security company offering a remote Staff Software Engineer position with expertise in Golang. The role involves designing solutions, building secure cloud platforms, and contributing to innovative cybersecurity tools. The company emphasizes collaboration, professional growth, and a positive work environment with competitive benefits.
Senior Director - Product & Services Enablement Learning
Company: Tekion
Location: Remote
Posted Dec 03, 2025
The job description highlights responsibilities in customer training programs, required skills in learning platform development, and benefits like competitive compensation and career growth opportunities. It emphasizes collaboration, strategic thinking, and a dynamic work environment with innovative culture.
Product Design Sourcer / Market Researcher
Company: Nova Talent
Location: Remote
Posted Dec 03, 2025
Nova Talent is a growing boutique firm that helps SaaS startups find design talent. They source candidates from various creative communities and work with hiring teams to identify exceptional portfolios. The role of a PartTime Product Design Sourcer and Market Researcher involves deep research and uncovering hidden design talent.
Senior Backend Engineer
Company: Justlife
Location: Pakistan
Posted Dec 03, 2025
Justlife is a fast-growing tech startup in Dubai that offers a beautifully designed home services app. They are looking for brilliant minds and skilled professionals to join their team and contribute to exciting projects such as customer-to-supplier dispatching algorithms, real-time order tracking, and API development. Justlife offers a startup culture, remote working arrangements, continuous learning opportunities, and a fair performance management system.