Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Sr Data Analytics (Retention Focus)
Company: Trafilea
Location: USA
Posted Dec 20, 2025
This job description highlights a role focused on customer retention analytics, predictive modeling, and cross-functional collaboration. The company emphasizes growth opportunities, remote work, and competitive benefits while requiring technical expertise in data analysis and business intelligence tools.
Sr ML Engineer - Robotics
Company: Diligent Robotics
Location: Remote
Posted Dec 20, 2025
The text describes a Sr ML Engineer role focused on developing AI for robots, emphasizing collaboration, real-world applications, and technical expertise in machine learning and robotics.
Senior Host Communications Strategy Lead
Company: Airbnb
Location: USA
Posted Dec 20, 2025
Airbnb emphasizes community impact and host partnerships, seeking a strategic communications leader to drive host engagement and product adoption through clear messaging and cross-functional collaboration.
Sales Director
Company: Degreed
Location: USA
Posted Dec 20, 2025
This job posting highlights a high-impact Sales Director role focusing on enterprise acquisition, requiring strategic sales execution, executive presence, and key skills in value-based selling. The position offers competitive compensation ranging from $250,000 to $300,000.
People Operations Enablement Partner
Company: Coursera
Location: UK
Posted Dec 20, 2025
This job description outlines a People Ops Enablement Partner role in EMEA, focusing on operational excellence, compliance, and regional partnerships. Responsibilities include managing People Ops delivery, ensuring compliance, and driving innovation. Qualifications require HR expertise, global experience, and proficiency in HR systems.
Contract Manager, Upmarket - German Speaker
Company: HubSpot
Location: Germany
Posted Dec 20, 2025
This job description outlines a Contract Manager role at HubSpot, emphasizing responsibilities like managing customer contracts, collaborating with stakeholders, and ensuring positive customer experiences. The position requires fluency in English and German, problem-solving skills, and a focus on customer retention. It highlights a dynamic work environment and opportunities for growth within the Contract Management Organization.
Enterprise Account Executive
Company: MariaDB plc
Location: USA
Posted Dec 20, 2025
MariaDB is making a significant impact globally as a leading database solution, with opportunities for Enterprise Account Executives to drive sales and growth. The role involves managing complex sales cycles, collaborating with customers, and leveraging competitive compensation and benefits.
Senior Site Reliability Engineering
Company: Bugcrowd
Location: USA
Posted Dec 20, 2025
This job posting seeks a Senior Site Reliability Engineer to design infrastructure, develop CI/CD pipelines, and ensure system reliability. Requirements include expertise in Terraform, AWS, Docker, and programming languages, with remote work flexibility and a competitive salary range of $129,280-$161,600.
New Business Commercial Account Executive-Financial Services
Company: GitLab
Location: USA
Posted Dec 20, 2025
This job description outlines a New Business Account Executive role for Financial Services at GitLab, focusing on acquiring new customers and expanding the company's presence in regulated markets. The position requires expertise in B2B SaaS sales, understanding of Financial Services regulations, and managing complex sales cycles. It emphasizes strategic territory planning, stakeholder engagement, and collaboration with cross-functional teams.
Software Engineer Intern (Summer 2026)
Company: Dropbox
Location: Poland
Posted Dec 20, 2025
This job posting outlines a Software Engineering Intern role at Dropbox, emphasizing high-impact projects, collaborative environments, and professional development opportunities. It details responsibilities, team matching processes, mentorship programs, and internship timelines for Summer 2026.
Manager - Engineering
Company: Bugcrowd
Location: India
Posted Dec 20, 2025
This job posting seeks a Senior Manager Software Engineering with expertise in cloud-native architecture and AI tools to lead an integration team, focusing on secure platform development, team mentorship, and cross-functional collaboration. The role requires 15+ years of experience in cybersecurity and agile delivery, with a mix of remote and in-person work.
Staff Product Backend Software Engineer - Core Sync
Company: Dropbox
Location: USA
Posted Dec 20, 2025
This job description highlights Dropbox's commitment to simplifying collaboration and building scalable systems. The role emphasizes technical leadership, cross-functional collaboration, and long-term architectural investments. It offers opportunities for technical ownership and cultural impact while requiring experience with large-scale systems and oncall responsibilities.