Exceptional Customer Service Jobs

1,498,804 open positions · Updated daily

Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.

Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.

Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.

Licensed Customer Service Representative

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 21, 2025

This job description outlines a remote Customer Service Representative role with training requirements, work schedule details, location preferences, licensing needs, and responsibilities. It emphasizes customer service excellence, policy management, and company values while detailing qualifications and compensation information.

Senior Product Manager

Company: Varicent

Location: Canada

Posted Dec 21, 2025

This text describes a Senior Product Manager role requiring agile expertise, cross-functional collaboration, and product lifecycle management. It outlines responsibilities like backlog management, market research, and quality assurance, along with skills and success criteria for short-term and long-term goals.

QA Manager - WWE Champions

Company: Scopely

Location: USA

Posted Dec 21, 2025

Scopely is seeking a QA Manager for their WWE Champions team, emphasizing quality, community impact, and game development excellence. The role involves leading a global QA team and driving operational efficiency for a highly successful mobile game.

Workforce Technology Consultant - Implementation

Company: Procare HR

Location: USA

Posted Dec 21, 2025

Procare HR offers a remote Workforce Technology Consultant role with competitive salary, comprehensive benefits, and opportunities to impact HR solutions. The position requires HRIS expertise and client-focused skills.

GTM Training Specialist – Product Enablement Focus

Company: First Advantage

Location: Philippines

Posted Dec 21, 2025

This job posting seeks a GTM Training Specialist to design and deliver training programs that empower teams to successfully position and sell products. The role offers remote work flexibility, collaboration with high-impact teams, and opportunities to drive product adoption. Key responsibilities include creating enablement materials, delivering training sessions, and tracking impact through metrics.

Senior Commercial Account Executive - Finnish speaker

Company: Zendesk

Location: Denmark,Anywhere

Posted Dec 21, 2025

Zendesk seeks a Commercial Account Executive to expand its footprint in Finland and Iceland. The role involves generating new business, building customer relationships, and leveraging AI tools to drive growth and customer impact. The company emphasizes innovation, collaboration, and a mission to power exceptional service globally.

Product Specialist Sales Executive 6

Company: Autodesk

Location: Mexico

Posted Dec 21, 2025

The Product Specialist Sales role at Autodesk involves driving growth in the Mexico market, collaborating with stakeholders, and leveraging industry expertise. The company emphasizes innovation and a supportive culture with competitive compensation and opportunities for impactful work.

Security Engineer (L4) - Application Security

Company: Netflix

Location: USA

Posted Dec 21, 2025

Netflix seeks a Security Engineer to enhance application security, offering competitive compensation and comprehensive benefits in a diverse, inclusive culture. The role involves collaborating with cross-functional teams to develop scalable security solutions and improve developer experiences while prioritizing risk management and innovation.

Senior Product Designer - Commerce and Lifetime Value

Company: Netflix

Location: USA

Posted Dec 21, 2025

This text describes a Product Designer job opening at Netflix, outlining responsibilities, requirements, and benefits. It emphasizes global impact, design strategies, and comprehensive employee benefits while maintaining a neutral tone.

Embedded Software Engineer (Associate, Experienced, or Senior) (Virtual)

Company: Boeing

Location: USA

Posted Dec 21, 2025

Boeing is seeking embedded software engineers for virtual roles, emphasizing innovation in aerospace and avionics systems with competitive pay ranges and career growth opportunities.

Bi-Lingual Patient Liaison (English, and Spanish)

Company: Scout

Location: Europe

Posted Dec 21, 2025

Scout, established in 1996 and rebranded in 2024, is a leader in life sciences services with offerings like Scout Clinical and Scout Academy. They seek a Bilingual Patient Liaison for a remote role in Portugal, requiring fluency in English/Spanish, experience in customer service or life sciences, and skills in travel logistics and vendor management. The position emphasizes attention to detail, teamwork, and adaptability in a fast-paced environment.

Staff Product Manager - Agentic AI / Product Security and Compliance

Company: Finite State

Location: USA

Posted Dec 21, 2025

This job description highlights a Staff Product Manager role focused on integrating agentic AI for compliance automation and product security. The position offers end-to-end product ownership, AI innovation, customer collaboration, and cross-functional leadership opportunities. Qualifications include 7+ years in AI security/compliance and experience with startup products. The company emphasizes competitive compensation, remote work flexibility, and mission-driven impact on global security challenges.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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