Exceptional Customer Service Jobs
1,498,914 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Staff Revenue Data Scientist
Company: Mozilla
Location: Remote
Posted Nov 26, 2025
Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make groundbreaking products like Firefox, a privacy-minded web browser used by over 225 million people worldwide. The company focuses on diverse areas including AI, social media, security, and more, while maintaining their core mission to make the internet better for people. The Mozilla Corporation is wholly owned by the nonprofit Mozilla Foundation, allowing them to focus solely on their mission without shareholder influence.
Senior Security Operations Engineer
Company: Canonical
Location: Remote
Posted Nov 26, 2025
Canonical is opening several Security Operations Engineer SOC positions to build a new team reporting to the CISO. The goal is to create a new level of assurance and observable rigor into the open source supply chain by monitoring Canonical's own estate and raising the robustness of the entire global Ubuntu estate. The SecOps team is responsible for designing, implementing, and evolving Canonical's security practices, tools, systems, and policies to secure data, internal infrastructure, and build processes. They also contribute to the security of the wider open source ecosystem through knowledge sharing and threat intelligence initiatives.
Revenue Analyst
Company: Fortive
Location: Remote
Posted Nov 26, 2025
The text describes a role focused on managing the end-to-end order-to-cash process, ensuring accurate revenue recognition, and supporting various financial operations. It requires a bachelor's degree in finance or accounting, experience in revenue operations, and proficiency in tools like Salesforce CPQ, NetSuite, and Excel. The role involves collaboration across functions, process optimization, and compliance with ASC 606.
Product Manager - Dropbox Dash
Company: Dropbox
Location: Remote
Posted Nov 26, 2025
The role of Product Manager for Dash Connectors at Dropbox involves driving the vision, strategy, and execution for the company's suite of products. The position requires leading cross-functional teams, understanding customer workflows, and crafting integration scenarios to deliver real customer value. The ideal candidate should have strong product thinking, technical curiosity, and a bias for action, with at least 4 years of product management experience in SaaS, API-first, or integration-focused environments.
Senior Sales Engineer - Strategic
Company: ExtraHop
Location: Remote
Posted Nov 26, 2025
The Senior Sales Engineer role involves leading technical strategy, delivering product demonstrations, mentoring sales engineers, collaborating with product and engineering teams, and providing post-sales support. The position requires 7+ years of experience selling cloud and cybersecurity technology, strong technical skills, excellent communication abilities, and the ability to build strategic relationships.
Customer Ops Strategy Associate
Company: Clipboard Health
Location: North America, EU, South America
Posted Nov 26, 2025
The text describes a generalist role at Clipboard with high-impact, fast-paced work focused on customer operations and revenue conversion. It emphasizes problem-solving, adaptability, and curiosity as key qualities, while outlining the hiring process and remote work opportunities.
Senior Data Scientist - Product
Company: Apollo.io
Location: Remote
Posted Nov 26, 2025
The Senior Data Scientist role involves optimizing existing products and supporting early-stage initiatives through data-driven insights. The ideal candidate should have strong product analytics experience, expertise in translating complex data into actionable insights, and proficiency in data analytics tools. The role requires excellent communication skills, accountability, and the ability to thrive in a fast-paced environment.
Manager - Head of Regional Growth
Company: Kraken
Location: Remote
Posted Nov 26, 2025
Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium crypto products and prioritize security, education, and client support. The Regional Growth team focuses on growing client base and revenue in APAC through marketing strategies, user growth, and localization.
Director of Customer Experience
Company: Mercury
Location: Remote
Posted Nov 26, 2025
The text describes a leadership role focused on building a world-class customer experience, operational excellence, strategy, data-driven decision making, talent development, AI and automation, scaling the organization, voice of the customer, cross-functional alignment, and business and financial leadership. The role requires extensive experience leading large CX organizations, deploying AI and automation, financial and operational acumen, and strong people leadership skills.
Senior Engineering Manager - Core AI Platform
Company: Dropbox
Location: Remote
Posted Nov 26, 2025
The role of Senior Engineering Manager at Dropbox involves leading a team of engineers, driving AI integrations into Dropbox's flagship product, and shaping the company's future direction. The position requires strong leadership skills, technical expertise, and experience managing engineering organizations. The company culture rewards a bias for action, engineering partnership, and operational excellence.
Director of Development
Company: Code.org
Location: Remote
Posted Nov 26, 2025
The Director of Development role at Code.org is a key contributor responsible for managing high-value donor relationships and crafting tailored partnership strategies. The role involves mentoring a team of fundraisers, collaborating with internal teams, and shaping donor stewardship strategy. The ideal candidate has 8+ years of experience in fundraising or enterprise sales, proven success managing high-value relationships, exceptional relationship-building skills, and a strong data orientation.
Growth Marketing Manager - Formative
Company: Newsela
Location: Remote
Posted Nov 26, 2025
The Growth Marketing Manager role at Formative focuses on driving growth initiatives, optimizing the user journey, and leveraging in-product messaging to increase qualified traffic, conversions, and paid customers. The ideal candidate should have a proven track record in growth marketing, deep channel expertise, advanced technical proficiency, and a relentless systematic optimizer mindset.