Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Fullstack Product Software Engineer - DocSend
Company: Dropbox
Location: USA
Posted Dec 13, 2025
This job description highlights a FullStack Product Engineer role at Dropbox DocSend, emphasizing opportunities to shape secure document management solutions, collaborate with cross-functional teams, and contribute to high-growth initiatives. The position requires expertise in fullstack development, agile practices, and large-scale web applications, with competitive compensation across US zones.
Practice Manager - Professional Services
Company: ExtraHop
Location: USA
Posted Dec 13, 2025
The Practice Manager role emphasizes customer success and collaboration with sales teams, managing a team of architects, and offering a competitive salary range of $160k-$175k plus bonuses.
Senior Software Engineer - Host Platforms & Access
Company: Airbnb
Location: USA
Posted Dec 13, 2025
This job posting seeks a Senior Software Engineer to develop scalable platforms and APIs for Airbnb's Host Pricing and Settings team. The role involves collaborating with cross-functional teams, improving systems, and ensuring technical excellence. Airbnb emphasizes diversity and inclusion in their hiring process.
Engineering Manager - MapGPT
Company: Mapbox
Location: USA
Posted Dec 13, 2025
Mapbox is a leading platform for location-aware businesses, offering innovative solutions like MapGPT. The role involves managing an engineering team to develop cutting-edge technologies while prioritizing customer needs and operational excellence.
Sales Solutions Engineer (French Speaker)
Company: Twilio
Location: UK
Posted Dec 13, 2025
This job posting outlines a Solutions Engineer role at Twilio in the EMEA region, emphasizing technical expertise, presales experience, and collaboration with stakeholders. It details responsibilities, qualifications, and benefits, with a remote work arrangement and travel requirements.
Clinical Training Lead
Company: Form Health
Location: USA
Posted Dec 13, 2025
This job description outlines the Clinical Training Lead role at Form Health, emphasizing responsibilities like designing onboarding programs, developing training materials, and collaborating across teams. It highlights qualifications and expectations for ensuring standardized, high-quality clinical training while supporting organizational growth and scalability.
Senior Product Manager
Company: Immersive
Location: UK
Posted Dec 13, 2025
Immersive, a leading cyber resilience platform, is hiring a Senior Product Manager. They emphasize innovation, customer-centricity, and offer flexible work options. The company highlights growth and a supportive culture.
Solutions Engineer
Company: Allium
Location: USA
Posted Dec 13, 2025
Allium addresses blockchain data challenges by providing accessible, standardized solutions inspired by Bloomberg and Google's data organization models. The company serves analysts and engineers with reliable blockchain data, emphasizing innovation and industry impact through customer success stories and a mission-driven culture.
Customer Success Manager
Company: Allium
Location: USA
Posted Dec 13, 2025
Allium simplifies blockchain data access by addressing industry challenges, inspired by Bloomberg and Google's data organization. Their mission serves analysts and engineers with reliable, scalable solutions, supported by enterprise customers and a strategic customer success role.
Fullstack Product Software Engineer - DocSend
Company: Dropbox
Location: Canada
Posted Dec 13, 2025
The role involves developing secure document management tools with cross-functional teams, contributing to a fast-growing startup-like environment. Requirements include experience in Ruby on Rails, React, and agile practices.
People Operations Business Partner
Company: Reserv
Location: Remote
Posted Dec 13, 2025
Reserv is an insurtech company focused on automating claims processes with AI and automation. They seek a People Operations Business Partner to create a supportive employee experience, emphasizing strategic HR partnerships, performance management, and remote-first culture. The role offers competitive benefits including health insurance, 401k matching, and remote work flexibility.
Lead Quality Engineer (Domain Lead)
Company: Goodnotes
Location: Singapore
Posted Dec 13, 2025
The text describes a Quality Engineer role at Goodnotes, emphasizing strategic leadership, quality ownership, and team collaboration. It highlights benefits like equity, flexible work arrangements, and professional development opportunities, presenting the position as impactful and growth-oriented.