Exceptional Customer Service Jobs

1,498,804 open positions · Updated daily

Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.

Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.

Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.

Sales Representative

Company: Viatris

Location: Remote

Posted Dec 13, 2025

This job posting highlights Viatris' commitment to empowering healthcare through innovative solutions and a positive work environment. The Sales Representative role emphasizes making an impact through customer engagement, territory management, and leveraging partnerships. The company offers competitive salaries, comprehensive benefits, and a supportive culture recognized as a top employer, fostering inclusivity and employee growth.

Enterprise Account Executive Western

Company: Versaterm

Location: U.S. (Remote)

Posted Dec 13, 2025

Versaterm promotes public safety solutions through innovation and customer success, offering job opportunities for Account Executives to drive growth and improve community safety.

Clinical Pharmacist (PharmD)

Company: Scene Health

Location: USA

Posted Dec 12, 2025

The text describes a healthcare program focused on improving medication adherence through innovative solutions, highlighting benefits like competitive salary, remote work, and impactful patient outcomes. It outlines a Clinical Pharmacist role with responsibilities in medication reviews, patient engagement, and team collaboration, emphasizing career growth and professional development opportunities.

Customer Success Manager II SLED

Company: ExtraHop

Location: Remote

Posted Dec 12, 2025

ExtraHop's NDR solutions help enterprises combat cyber threats with unmatched visibility and real-time detection. The job offers impactful customer success roles in a growing company with innovative solutions. POSITIVES

Technical Marketing Manager

Company: Hammerspace

Location: USA

Posted Dec 12, 2025

This job posting seeks a Technical Marketing Engineer to bridge technical and marketing expertise, creating demos, content, and representing the company at events. Responsibilities include product demos, white papers, benchmark analysis, and competitive research. Qualifications require VMware expertise, AI experience, and collaboration skills. The role offers remote work and impactful opportunities with competitive compensation and benefits.

Enterprise Account Executive Eastern

Company: Versaterm

Location: U.S. (Remote)

Posted Dec 13, 2025

Versaterm, established in 1977, offers public safety solutions through innovation and integrations. They seek professionals passionate about improving community safety and transforming public safety technology.

Client Service Representative

Company: labcorp

Location: USA

Posted Dec 12, 2025

This job posting outlines a Client Service Representative role with remote work options, comprehensive benefits, and requirements including experience in customer service and familiarity with medical laboratory workflows. The position emphasizes professionalism, attention to detail, and opportunities for growth in a dynamic environment.

Group Copy Supervisor (must have pharma agency exp)

Company: EVERSANA

Location: Remote

Posted Dec 13, 2025

EVERSANA INTOUCH is a global life sciences marketing agency focused on patient care and innovation. They emphasize diversity, offer competitive roles like Group Copy Supervisor, and prioritize inclusive hiring practices while combating recruitment fraud.

Events Senior Associate

Company: Guidehouse

Location: USA

Posted Dec 12, 2025

This job posting describes a marketing role focused on event management, digital marketing, and business development for the Communities Energy & Infrastructure segment. The position requires experience in event execution, project management, and B2B marketing, with a competitive salary range of $680,000-$1,130,000. The role offers a comprehensive benefits package including medical insurance, retirement plans, and flexible work arrangements.

Customer Success Lead

Company: n8n

Location: Germany,Spain,UK

Posted Dec 12, 2025

n8n showcases its growth as an AI orchestration platform with a strong community, notable achievements, and a job opening for a Customer Success Lead. The company emphasizes innovation, scalability, and a positive work culture with competitive benefits.

Staff Software Engineer - Vector Storage

Company: Reddit

Location: Remote

Posted Dec 12, 2025

This job description outlines a software engineering role focused on cloud infrastructure, storage technologies, and large-scale systems. It emphasizes collaboration, automation, and expertise in specific programming languages and vector storage technologies. The position offers comprehensive benefits and equity opportunities.

Sales Development Representative

Company: Blackbaud

Location: Remote

Posted Dec 12, 2025

This job posting highlights a Sales Development Representative role with opportunities for growth, upskilling, and a supportive remote work environment. The position emphasizes collaboration, professional development, and competitive benefits, appealing to candidates seeking career advancement in software sales.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages