Exceptional Customer Service Jobs

1,498,804 open positions · Updated daily

Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.

Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.

Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.

Senior Managing Consultant

Company: IBM

Location: Riyadh, SA

Posted Dec 12, 2025

This text describes a senior consulting role focused on leading Salesforce transformations, driving sales growth, and delivering large-scale digital solutions. It emphasizes collaboration with clients, ecosystem partners, and IBM teams to achieve strategic objectives while maintaining compliance and delivering high-value outcomes.

IBM Chile 2025 Future Club - Sales Internship

Company: IBM

Location: SANTIAGO DE CHILE, CL

Posted Dec 12, 2025

IBM's Future Club internship offers technical training and collaboration opportunities for students, emphasizing career growth and impactful client solutions through innovative approaches and experiential learning.

Application Architect-SAP HANA Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 12, 2025

IBM Consulting offers career growth through collaborative innovation, client-focused solutions, and technical expertise in hybrid cloud and AI projects. The role emphasizes long-term relationships, strategic problem-solving, and professional development opportunities within a supportive ecosystem.

Salesforce Developer

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 12, 2025

This job description highlights a career in IBM Consulting with opportunities for global client collaboration, hybrid cloud and AI innovation, and professional growth. The role emphasizes technical expertise in Salesforce development, teamwork, and mentorship, while offering training and career advancement prospects.

Junior IBM Cloud Kubernetes Platform Engineer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 12, 2025

The text highlights IBM Cloud's growth in Kubernetes and OpenShift platforms, emphasizing opportunities for skilled developers to contribute to a globally impactful platform. It outlines role requirements, collaboration with teams, and the importance of technical expertise in containerization, networking, and automation tools.

Technical Support Representative-Hybrid Cloud Services

Company: IBM

Location: Kaohsiung, TW

Posted Dec 12, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, problem-solving through ITSM tools, and opportunities for long-term growth. It highlights a supportive culture with emphasis on curiosity and creative solutions.

AI Engineer for Client Engineering FSM

Company: IBM

Location: Multiple Cities

Posted Dec 12, 2025

This text outlines the role of an AI Engineer focusing on developing AI solutions, collaborating with cross-functional teams, optimizing performance, engaging with clients, and continuous learning. It emphasizes career growth, technical expertise, and contributing to successful AI implementations.

Contact Center Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 12, 2025

The text describes a customer service role at IBM Consulting, emphasizing hybrid cloud and AI technologies, professional development opportunities, and responsibilities including handling customer inquiries, resolving issues, and maintaining compliance. It outlines required skills, work environment, and training expectations.

Python Data Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 12, 2025

The text describes a career in IBM Consulting emphasizing collaboration, innovation, and technical expertise. It highlights opportunities to work with global clients, develop hybrid cloud and AI solutions, and grow professionally through a supportive ecosystem.

QA Test Developer Intern

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 12, 2025

The text highlights IBM's innovative opportunities in AI-powered cloud-native solutions, quantum revolution, and hardware development. It emphasizes team collaboration, growth, and cutting-edge technology, portraying a positive and forward-thinking work environment.

AI Engineer Intern

Company: IBM

Location: Antwerpen, BE

Posted Dec 12, 2025

This internship offers professional growth, mentorship, and hands-on AI project experience at IBM, enhancing skills and career prospects.

DevOps Infrastructure Specialist - Defence

Company: IBM

Location: Cheltenham, GB

Posted Dec 12, 2025

The text promotes IBM CIC's career opportunities, highlighting benefits like professional growth, training programs, flexible work arrangements, and a supportive culture. It emphasizes collaboration, innovation, and career development while outlining technical requirements for a Senior DevOps Infrastructure Specialist role.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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