Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Sr. Client Success Manager
Company: Finalsite
Location: USA
Posted Dec 10, 2025
Finalsite's job posting highlights their mission to transform K12 education through community engagement platforms. The Senior Client Success Manager role involves managing client relationships, driving adoption, and ensuring retention. The position offers fully remote work with a focus on client advocacy and market expertise. Finalsite emphasizes diversity and equal opportunity in hiring.
Enablement Manager
Company: Apollo.io
Location: USA
Posted Dec 10, 2025
Apollo seeks a GTM Service Enablement Manager to lead training and coaching for global service teams, emphasizing leadership, operational excellence, and cross-functional collaboration to enhance customer experience and team performance.
Senior Golang Software Engineer
Company: Nearform
Location: Ireland
Posted Dec 10, 2025
A permanent remote Senior Golang Engineer role in Ireland with Nearform, offering competitive benefits, flexible work, and opportunities to work on AI-driven solutions. The position requires expertise in Golang, Kubernetes, and agile practices, with a focus on building scalable applications.
Senior Software Engineer - Claims Engine & Billing Platform
Company: Grow Therapy
Location: USA
Posted Dec 10, 2025
This job description highlights a Software Engineer role focused on developing scalable billing systems and revenue cycle solutions. The position emphasizes technical excellence, system reliability, and collaboration with cross-functional teams. Compensation details include competitive salary ranges for full-time and fully remote arrangements.
Senior Manager - Technical Revenue Accounting
Company: Twilio
Location: USA
Posted Dec 10, 2025
This job posting seeks a Senior Manager Technical Revenue Accounting at Twilio, requiring expertise in ASC 606 compliance, cross-functional collaboration, and leadership of complex accounting processes. The role involves managing revenue recognition policies, mentoring teams, and ensuring audit readiness. Qualifications include a bachelor's degree, 8+ years of technical accounting experience, and strong analytical skills. The position offers competitive pay, benefits, and remote work flexibility with potential for equity participation.
Manager - Product Marketing
Company: Figma
Location: USA
Posted Dec 10, 2025
This job description outlines a Product Marketing Manager role at Figma with responsibilities including leading PMM teams, developing go-to-market strategies, and collaborating across departments. The ideal candidate should have 7+ years of experience, team leadership skills, and expertise in commercial growth. Figma offers competitive compensation, equity, and benefits including health insurance, retirement plans, and remote work flexibility.
Design Engineer
Company: Vercel
Location: USA
Posted Dec 10, 2025
Vercel seeks a Senior/Staff Design Engineer to enhance user experiences and drive growth. The role offers competitive compensation, remote flexibility, and opportunities to innovate. The company emphasizes inclusivity and collaboration across teams.
Major Account Executive
Company: GitLab
Location: EMEA,Europe,Germany
Posted Dec 10, 2025
This job description outlines a Major Account Executive role at GitLab, focusing on managing complex customer relationships, leading sales processes, and developing strategic account plans. The position requires consultative selling skills, cross-functional collaboration, and expertise in DevSecOps platforms. It emphasizes building long-term partnerships, driving product adoption, and working in an all-remote environment.
Senior Manager - Professional Services, Technical Program Management - AMER
Company: GitLab
Location: USA
Posted Dec 10, 2025
This job description highlights a senior role at GitLab focused on leading professional services technical program management, driving operational excellence, and shaping the future of DevSecOps delivery. The position emphasizes collaboration across teams, strategic alignment with business goals, and innovation in delivery frameworks.
Technical Support Engineer
Company: Zafran.io
Location: USA
Posted Dec 10, 2025
This job description highlights a customer-centric Support Engineer role at Zafran, emphasizing problem-solving in a fast-paced SaaS environment. The position involves collaboration with product teams, documentation, and process optimization, with a focus on delivering high-quality support. Zafran's mission to address cybersecurity vulnerabilities and its growth as a leading company are also mentioned.
Director of Strategic Accounts - Acquisition
Company: Udacity
Location: USA
Posted Dec 10, 2025
This job description highlights a strategic sales role at Udacity, focusing on enterprise client acquisition and growth. It emphasizes experience in enterprise sales, consultative approaches, and a dynamic startup environment.
Sr Mgr Product Strategy
Company: Insight
Location: USA
Posted Dec 10, 2025
This job posting highlights a senior product manager role focused on AI transformation at a Fortune 500 company with strong market presence and employee benefits. The position emphasizes strategic product vision, cross-functional collaboration, and career growth opportunities within a people-first organization.