Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Creative Support Specialist
Company: Runway
Location: North America
Posted Dec 10, 2025
Runway is hiring for a Creative Support Specialist role, emphasizing efficient support for users and growth opportunities. The position involves handling customer inquiries, analyzing AI support trends, and contributing to process improvements. Applicants must demonstrate creativity and problem-solving skills through a custom workflow project.
Director of Machine Learning - ML Datasets Engineering
Company: Runway
Location: North America,Europe
Posted Dec 10, 2025
This job description outlines a Director of Machine Learning role focusing on dataset engineering, data partnerships, and strategic initiatives. The position requires 8+ years of experience in machine learning and data management, with responsibilities including data strategy development, ecosystem analysis, and cost optimization. The salary range is specified as $400,000-$490,000 for U.S. candidates, with flexibility for experience levels.
Onboarding Specialist
Company: Hostaway
Location: Argentina,Costa Rica,Colombia,Mexico
Posted Dec 10, 2025
This job posting highlights a remote Customer Onboarding Specialist role with opportunities in Spanish-speaking markets. Hostaway, a SaaS scaleup, offers competitive pay, remote work flexibility, equity, professional growth, and a dynamic international team culture. The position requires Spanish fluency and experience in customer onboarding, with benefits tailored to the applicant's country of residence.
Software Engineering Manager, Application Security Testing: Composition Analysis & Dynamic Analysis
Company: GitLab
Location: USA
Posted Dec 10, 2025
This role involves leading engineering teams to enhance application security tools, focusing on projects like autoremediation and DAST crawler improvements. It requires expertise in security testing and agile management.
Product Marketing Manager
Company: Canonical
Location: EMEA
Posted Dec 10, 2025
Canonical, a leading open-source provider, seeks a Product Marketing Manager to drive GTM strategies globally. The role involves cross-functional collaboration, innovation, and remote work with competitive benefits.
Associate Director - Business Development
Company: Axios
Location: USA
Posted Dec 10, 2025
Axios seeks an Associate Director of Business Development to lead their team, focusing on growth strategies, team management, and collaboration with sales. The role offers competitive compensation and comprehensive benefits.
Customer Experience Sr. Manager
Company: Apollo.io
Location: UK
Posted Dec 10, 2025
The Customer Experience Senior Manager role at Apollo focuses on transforming support through AI and proactive insights, leading teams to enhance customer experiences and drive product improvements.
Senior Manager - Onboarding Architect
Company: Apollo.io
Location: USA
Posted Dec 10, 2025
This job posting describes a Senior Manager Onboarding Architect role at Apolloio, focusing on overseeing mid-to-high value customer onboarding experiences. The position requires leadership in designing processes, cross-functional collaboration, and technical expertise in SaaS implementations. It outlines required qualifications, preferred experience, and compensation details including a base salary range of $140,000-$200,000 USD.
Creative Workflow Specialist
Company: Runway
Location: North America
Posted Dec 10, 2025
This job description highlights a Creative Workflow Specialist role with opportunities to collaborate on special projects, develop content, and work with global creatives. The position emphasizes growth, innovation, and a competitive salary range of $160,000-$250,000, along with a commitment to diversity and pay equity.
Senior Software Engineer II - Insurance
Company: Alma
Location: USA
Posted Dec 10, 2025
Alma seeks a mission-driven Senior Software Engineer II to develop tools for mental health providers. The role involves backend development, collaboration, and offers competitive benefits including remote work and comprehensive healthcare.
Solutions Engineer
Company: Hightouch
Location: Europe
Posted Dec 10, 2025
The role involves solving customer problems and innovating data solutions, working with technical and non-technical stakeholders. The company emphasizes customer service and offers growth opportunities with equity compensation.
Senior Product Designer - Commerce Platform
Company: Netflix
Location: USA
Posted Dec 10, 2025
This text promotes Netflix's global entertainment services and a product designer role with opportunities for innovation, collaboration, and comprehensive benefits. It highlights the company's reach, design systems, and commitment to diversity.