Exceptional Service Jobs in Remote

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Looking for Exceptional Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Remote area.

Manager, Solutions Consulting (Enterprise)

Company: Docebo

Location: Remote

Posted Jan 31, 2025

Docebo, a rapidly growing SaaS company, is seeking a Manager of Solutions Consulting Enterprise. The role involves leading a team of Solution Consultants, providing coaching, and mentoring. Key responsibilities include managing team performance, developing processes, and collaborating with cross-functional teams. Requirements include 4+ years of Solutions Engineering or presales experience, strong leadership skills, and proficiency in Salesforce. Docebo offers a hybrid office model and is committed to diversity and inclusion.

Business Development Manager

Company: RQM+

Location: Remote

Posted Jan 31, 2025

RQM+ is a leading MedTech service provider with a global team of regulatory and quality experts. They offer comprehensive services including clinical trials, lab services, and reimbursement services. The Business Development Manager role involves fostering relationships with clients, identifying new business opportunities, and achieving sales targets. The ideal candidate should have a Bachelor's degree, 2+ years of experience in regulatory affairs, and strong interpersonal skills. RQM+ values its employees, offering a competitive compensation package and a focus on work-life balance.

Lead Security Engineer

Company: Curai Health

Location: Remote

Posted Jan 31, 2025

Curai Health, an AI-powered virtual clinic, is seeking a Lead Security Engineer to ensure infrastructure and operational security controls for HIPAA and SOC2 compliance. The role involves leading security initiatives, establishing new frameworks, and conducting regular security assessments. The ideal candidate should have 5+ years of experience in a similar role, a passion for improving infrastructure security, and experience with AWS security tools. Curai Health offers a competitive compensation package, wellness benefits, and a mission-driven culture.

Director, Product Management – Sexual Health

Company: Orasure Technologies

Location: Remote

Posted Jan 31, 2025

OraSure Technologies Inc is a company that empowers global health and wellness by providing innovative tools and diagnostics. Their products include rapid tests for HIV and Hepatitis C, sample self-collection and stabilization products, and oral fluid laboratory tests for drugs of abuse. The Director of Product Management for Sexual Health will lead the development and execution of the product roadmap, drive commercial success, and manage the product lifecycle. The role requires a strong track record in product management, experience in the medical devices industry, and a deep understanding of the sexual health space. The company offers a comprehensive benefits package and fosters a diverse and inclusive environment.

Client Accounting Manager - Team Lead

Company: Bookkeeper360

Location: Remote

Posted Jan 31, 2025

Bookkeeper360 is a highly-rated financial technology solution for businesses, offering comprehensive accounting services, AI-driven software, and real-time insights. The company has been recognized by various publications and awarded for its growth and work environment. The Accounting Manager role involves managing a team of 48 accountants, ensuring quality control, cross-selling services, and driving continuous learning. The ideal candidate should be driven, accountable, humble, team-oriented, tech-savvy, and have extensive accounting experience. The company offers competitive compensation, benefits, and a collaborative work environment.

Senior Strategic Operations Manager

Company: 1Password

Location: Remote

Posted Jan 31, 2025

1Password is seeking a Senior Strategic Operations Manager with extensive experience in strategic operations and program management. The role involves leading cross-functional initiatives, driving continuous improvement, and delivering high-quality results. The ideal candidate should possess exceptional leadership skills, a strategic mindset, and a proven track record of driving operational excellence. The company offers competitive compensation, comprehensive benefits, and a remote-first work environment. 1Password is committed to fostering an inclusive, diverse, and equitable workplace.

Join Openly's Mailing List

Company: Openly

Location: Remote

Posted Jan 31, 2025

Openly, a rapidly growing insurance company, is seeking exceptional individuals to join their team. They have secured a $100M Series D fundraise and are supported by top global investors. Openly offers a remote-first culture, competitive salary and equity, comprehensive benefits, and a professional development fund. They are committed to equal employment opportunity and nondiscrimination.

Implementation Manager

Company: HiBob

Location: Remote

Posted Jan 31, 2025

HiBob is seeking an Implementation Manager to guide clients through the onboarding process onto their SaaS-based human resource platform. The ideal candidate will facilitate smooth implementations, ensuring clients effectively transition and maximize the value of their offerings. Strong communication and project management skills are essential. HiBob encourages candidates who may not meet all requirements to apply, as this could be the perfect fit. The company offers competitive compensation, benefits, and pre-IPO equity. They also provide a hybrid working model, pension scheme, and various perks like birthdays off, social impact days, and a wellness subscription. The office is located in Sydney, Australia.

Jr. Social Media Manager

Company: Digital Media Management

Location: Remote

Posted Jan 31, 2025

Digital Media Management (DMM), a Keywords Studios company, is seeking a Jr Social Media Manager for their TV and streaming division. The role involves overseeing editorial calendars, publishing content, social listening, community management, copywriting, and participating in campaign brainstorms. DMM is looking for someone with social media agency experience, preferably in entertainment or TV, and strong copywriting skills. The company culture is casual, fun, and empowering, with opportunities for growth. DMM is an equal opportunity employer committed to diversity and inclusion.

Sales Enablement Instructional Designer

Company: Actian

Location: Remote

Posted Jan 31, 2025

Actian is a data management company seeking an experienced Instructional Designer to create engaging eLearning content and support live training initiatives. The role involves designing interactive eLearning courses, creating onboarding and ongoing training materials, and collaborating with stakeholders to align training materials with business goals. The ideal candidate should have a Bachelor's degree in Instructional Design, Education, Communications, or a related field, with 3+ years of experience in instructional design and proficiency in eLearning authoring tools. Familiarity with Learning Management Systems and adult learning principles is required. Preferred qualifications include experience in sales enablement or training environments, building New Hire Onboarding programs, and video editing tools.

Director, Product Management – Sexual Health

Company: Orasure Technologies

Location: Remote

Posted Jan 31, 2025

OraSure Technologies Inc is a company that empowers global health and wellness by providing innovative tools and diagnostics. Their products include rapid tests for HIV and Hepatitis C, sample self-collection and stabilization products, and oral fluid laboratory tests for drugs of abuse. The Director of Product Management for Sexual Health will lead the development and execution of the product roadmap, drive commercial success, and manage a team of product managers. The role requires a strong track record in product management, experience in the medical devices industry, and a deep understanding of the sexual health space. OraSure offers a comprehensive benefits package and fosters a diverse and inclusive work environment.

Manager, CX Technical

Company: 1Password

Location: Remote

Posted Jan 31, 2025

1Password is seeking a Manager CX Technical with at least 7 years of related experience and 12 years of people management experience. The role involves leading a team of CX Representatives, ensuring exceptional customer experiences, and collaborating with stakeholders across CX and other departments. The company offers comprehensive benefits including maternity and parental leave top-up programs, wellness spending allowance, generous PTO, wellness coach membership, and comprehensive health coverage. 1Password is committed to fostering an inclusive and diverse workplace and is a remote-first company.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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