Exceptional Service Jobs in Washington DC

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Looking for Exceptional Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Washington DC area.

Principal Consultant

Company: Fractal

Location: Washington DC

Posted Dec 10, 2024

The text expresses a positive sentiment about working at Fractal, a strategic AI partner to Fortune 500 companies. The company is described as a place where people truly believe in what they are doing, and where individual choices, freedom, and diversity are valued. The role of a Retail Consulting Principal is highlighted, which involves providing innovative solutions and driving impactful change within the retail space. The company offers competitive benefits, including health, dental, vision, life insurance, and disability plans, as well as a 401k plan and paid holidays.

Assistant

Company: Hogan Lovells

Location: Washington DC

Posted Dec 10, 2024

The text describes a detailed job description for an administrative and document services role at Hogan Lovells. The role involves creating and editing documents, providing administrative support, and maintaining client contact information. The position requires working independently, meeting deadlines, and adhering to firm policies. The role also involves customer service, initiative, accountability, work management, communication, teamwork, and technology skills. The position is a full-time role with flexible hours and overtime opportunities. The salary range is $78,200 to $88,500.

NIH Site Director

Company: iParametrics, LLC

Location: Washington DC

Posted Dec 10, 2024

The text describes a project opportunity for a Site Director at the NIH Campus in Bethesda, MD. The project involves leading operations and maintenance efforts at two state-of-the-art buildings, including a cutting-edge research hospital and a modern allelectric power plant. The role requires managing daily operations and maintenance, building relationships with NIH stakeholders, and leading a diverse team. The project has a two-year construction phase followed by a five-year operational phase with renewable one-year options.

Process Implementation Lead (Remote - WA, OR, CA, ID)

Company: Banner Bank

Location: Washington DC

Posted Dec 10, 2024

Banner Bank is a well-established financial institution with a strong focus on customer service, employee volunteerism, and operational efficiency. They have a positive reputation, financial stability, and a commitment to diversity and inclusion. The company is seeking a Process Documentation Lead to contribute to their fast-paced response team and help improve processes for their users and clients.

Senior Engineer - .NET (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 10, 2024

GEICO is seeking an experienced Senior Engineer to drive their insurance business transformation and provide a frictionless experience to customers. The ideal candidate has broad and deep technical knowledge and experience with microservices, AWS, GCP, Azure, and other cloud services. The role involves designing and building scalable systems, leading design sessions, and mentoring other engineers.

ITSM Program Manager

Company: Makpar

Location: Washington DC

Posted Dec 10, 2024

The role of the Enterprise Service Desk senior Program Manager involves overseeing all aspects of service desk operations for federal agency contracts, ensuring efficient and effective service delivery, maintaining compliance with federal standards, and driving continuous improvement. The ideal candidate is a seasoned leader with a deep understanding of federal IT environments, exceptional communication skills, and proven expertise in managing large complex programs.

Qualifications Compliance Specialist

Company: OTC Markets Group Inc

Location: Washington DC

Posted Dec 10, 2024

OTC Markets Group is seeking a Compliance Specialist to join their Issuer Services team in Washington DC. The company offers a competitive compensation package, a hybrid work environment, and a focus on employee satisfaction. The role involves processing applications and agreements, conducting background checks, monitoring compliance, and providing customer support. The company values data collection, research, and communication skills. They offer benefits such as generous PTO, health insurance, and a 401k plan. The company operates regulated markets for trading US and international securities.

SharePoint Specialist - IRS

Company: Censeo Consulting Group

Location: Washington DC

Posted Dec 10, 2024

The text describes a job posting for a SharePoint Specialist at the IRS, requiring 13-8+ years of experience in SharePoint development and administration. The ideal candidate should have a strong academic background, experience working for or supporting the IRS, and excellent communication skills. The company, Censeo Consulting Group, is a top Washington DC based management consulting firm dedicated to helping public sector and nonprofit clients build operational excellence. The role is an exempt full-time position with a hybrid work schedule and a competitive compensation and benefits package.

Sr. Software Engineer - Applied AI (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 10, 2024

The text describes a job posting for a Senior Software Engineer position at GEICO. The role involves leading the development of AI product features, integrating AI models into customer-centric applications, and working with AI researchers and data scientists. The ideal candidate has extensive experience in software development, open-source frameworks, and cloud services. The position offers a competitive salary and benefits package.

Strategic Communications Specialist- IRS

Company: Censeo Consulting Group

Location: Washington DC

Posted Dec 10, 2024

The text describes a Strategic Communications Specialist position at the IRS, requiring 13-8+ years of experience in SharePoint development and administration, with a strong preference for experience working for or supporting the IRS. The role involves managing projects, conducting organizational readiness assessments, driving technology acceleration, and facilitating stakeholder engagement activities. The company, Censeo Consulting Group, is a top Washington DC-based management consulting firm with a personalized approach to strategic consulting. The location is Washington DC, offering flexibility to work from home and in the office. The role is exempt and full-time, with a hybrid work schedule. The company offers a competitive compensation and benefits package.

2025 Modeling and Simulation Graduate Intern - Communications and Ground Architectures

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 10, 2024

The Aerospace Corporation is seeking a graduate intern with a background in aerospace engineering, electrical engineering, systems engineering, mathematics, or related disciplines. The intern will work closely with technical staff to provide analysis and support the development and sustainment of the organization's analysis and simulation tools and capabilities. The internship is a full-time position requiring 100% on-site work in El Segundo, CA or Chantilly, VA.

Senior Administrative Specialist

Company: INTECON

Location: Washington DC

Posted Dec 10, 2024

INTECON LLC is seeking a highly experienced Senior Administrative Professional to support the Office of the Associate Administrator within FEMA's Office of National Continuity Programs. The role requires a minimum of 10 years of relevant experience in supporting senior staff and managing complex operational priorities. The successful candidate will have a strong communication and interpersonal skills, analytical and problem-solving skills, and exceptional organizational skills. The position offers comprehensive group health plans, company-paid short-term and long-term disability, life and AD&D insurance, flexible spending accounts, and a 401k retirement plan with company match. INTECON is an Equal Opportunity Employer committed to fostering diversity and inclusivity.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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