Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Customer Support Specialist 1 - Gaidge

Company: PracticeTek

Location: USA

Posted Nov 26, 2025

PracticeTek seeks a Customer Support Specialist to join a mission-driven team revolutionizing healthcare. The role offers flexible remote work, comprehensive benefits, and opportunities to shape healthcare innovation through technology and collaboration.

Inbound Sales Representative

Company: Peachy Insurance

Location: USA

Posted Nov 26, 2025

Peachy Insurance seeks remote inbound sales representatives to provide friendly, reliable, and educational insurance guidance. The role involves team collaboration, customer support, and product recommendations, with benefits including competitive pay, health insurance, education investment, and career development opportunities.

Sr Site Reliability Engineer

Company: Green Dot Corporation

Location: Remote

Posted Nov 25, 2025

Green Dot seeks a Senior Site Reliability Engineer to enhance system reliability and scalability. The role involves automation, collaboration, and remote work. The company emphasizes diversity and offers a competitive salary range.

Supervisor - Accounting Operations

Company: EVERSANA

Location: USA

Posted Nov 26, 2025

EVERSANA is a global company with over 7000 employees committed to creating next-generation commercialization services for the life sciences industry. They prioritize improving patient lives and embrace diversity in their inclusive culture. The Accounting Supervisor role supports financial close processes, leads a team, and ensures quality service for clients.

Analyst Relations Manager

Company: Tanium

Location: USA

Posted Nov 26, 2025

Tanium is seeking a detail-oriented Manager for the Analyst Relations team to own project management for their AR program and lead coordination of evaluation participation. The role involves planning, executing, and tracking analyst briefings, RFIRFP submissions, Magic Quadrant and Wave participation, and other evaluation activities to ensure timely, high-quality deliverables that strengthen Tanium's market presence in Autonomous IT. The Manager will work closely with various stakeholders to manage timelines, evidence collection, submission quality, and post-evaluation follow-up.

Lead Engineer (CRM)

Company: Green Dot Corporation

Location: Remote

Posted Nov 25, 2025

Green Dot Corporation is seeking a Lead Software Engineer to join the CES team and build scalable, secure, and resilient systems that enhance customer experience. The role involves leading the full software development lifecycle, designing and architecting CRM solutions, writing high-quality code, configuring and integrating CRM systems, leading innovation pilots, ensuring solutions meet business needs, tracking project progress, mentoring junior developers, developing testing strategies, maintaining technical documentation, and collaborating with cross-functional teams.

Revenue Operations Specialist

Company: Docplanner

Location: Remote

Posted Nov 25, 2025

Doctoralia is a global healthcare platform with a mission to help people live longer, healthier lives. They offer a marketplace for patients to schedule and evaluate appointments, as well as a SaaS system for optimizing office management and patient flow. The company is looking for a highly analytical and detail-oriented person to support the revenue process through analysis and reporting, review operational data, and participate in process improvement initiatives.

Inbound Sales Representative

Company: Peachy Insurance

Location: USA

Posted Nov 26, 2025

Peachy Insurance is a remote-friendly company that aims to make a difference in the insurance industry. They are looking for an Inbound Sales Representative to provide friendly, reliable, and educational insurance experiences to customers. The role involves joining huddles, receiving training, taking inbound calls, resolving issues, recommending additional products, and meeting sales targets. Peachy offers competitive pay, vacation time, sabbatical leave, health benefits, financial investment, and career development opportunities.

Analyst Relations Director

Company: Tanium

Location: USA

Posted Nov 26, 2025

Tanium is seeking a strategic Director of Analyst Relations to lead global engagement with top-tier industry analysts. The role involves shaping external perceptions, influencing market narratives, and driving recognition of Tanium's differentiated approach to Autonomous IT. The Director will work cross-functionally to deliver high-impact analyst engagements that support Tanium's business objectives and category leadership.

Customer Care Advocate

Company: iRhythm

Location: Remote

Posted Nov 25, 2025

iRhythm offers a career-focused role with opportunities to impact cardiac health, emphasizing innovation, patient care, and professional growth through a mission-driven company culture.

Senior Solutions Architect - (Sales Engineer)

Company: Cyderes

Location: Canada

Posted Nov 26, 2025

Cyderes is a cybersecurity company that specializes in building practical IAM exposure management and risk programs, stopping active threats fast with MDR, and providing managed security services. They are looking for a Senior Solutions Architect to serve as a trusted technical advisor to customers, shaping security solutions that align with client needs and partnering with Sales, Product, and Delivery teams.

Director - Content Marketing

Company: Saviynt

Location: Remote

Posted Nov 26, 2025

Saviynt is an AI-powered identity platform that helps organizations safeguard digital assets, drive operational efficiency, and reduce compliance costs. The company is recognized as a leader in identity security and is helping organizations safely accelerate their deployment and usage of AI. Saviynt is looking for a content marketing leader to join their team and lead the content revolution, shifting the company mindset from a product-oriented culture to one that embraces storytelling, expertise, and trust.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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