Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Internal Communications Specialist

Company: Blackbaud

Location: USA

Posted Nov 25, 2025

Blackbaud seeks an Internal Communications Specialist to develop and execute internal initiatives, collaborate with cross-functional teams, and manage campaigns. The role offers remote work, comprehensive benefits, and a focus on employee engagement.

Small Commercial Underwriting Support Specialist

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 25, 2025

The job description outlines a role that provides high-quality customer service to underwriters and agents/brokers. The position involves handling complex account work, solving problems, providing technical support, and leading others. The role requires strong communication skills, attention to detail, and the ability to analyze and solve problems.

Mobile Engineer

Company: Vercel

Location: USA

Posted Nov 25, 2025

Vercel seeks experienced engineers to join their mobile team, offering competitive compensation, equity, and benefits. The role involves building AI-driven apps and open-source libraries while contributing to innovative projects. The company emphasizes inclusivity and professional growth opportunities.

Senior Accounts Receivable Analyst

Company: Reddit

Location: UK

Posted Nov 25, 2025

The job posting is for a Senior Accounts Receivable Analyst position at Reddit. The role involves relationship management, dispute resolution, process improvement, collections enhancement, reporting, goal achievement, billing support, credit analysis, payment processing, compliance, and SOX compliance. The ideal candidate should have 5+ years of experience in a high-tech organization, strong analytical and problem-solving skills, excellent communication skills, and proficiency in Excel and MS Office.

Senior Principal Customer Advocate Manager

Company: Unqork

Location: USA

Posted Nov 25, 2025

Unqork is a platform that enables enterprises to build, test, and run AI-powered applications, helping them accelerate growth and reduce technical debt. The company values inclusive and innovative thinkers and has a strong focus on customer success, with a dedicated team that builds relationships, educates customers, and drives adoption. Unqork offers a comprehensive compensation package and benefits, including remote work, unlimited PTO, and a student loan payback program.

Legal Operations Coordinator

Company: TrueML

Location: Mexico,Costa Rica

Posted Nov 25, 2025

TrueML is a mission-driven financial software company that uses machine learning to provide personalized digital experiences for distressed borrowers. They are seeking a tech-savvy Legal Audit and Compliance Operations Coordinator for a remote role in Mexico or Costa Rica. The role involves supporting legal operations, compliance, and audit functions, with opportunities for growth and process improvement.

Account Manager - Financial Links

Company: Array

Location: USA

Posted Nov 25, 2025

Array is a financial innovation platform that provides tools and services to help digital brands, financial institutions, and fintechs launch consumer products faster. They offer credit and identity monitoring, privacy protection, and a financial ads marketplace through embeddable widgets or API. Array is a remote-first company focused on empowering high-performing individuals to have a deep impact in the fast-growing fintech space.

Consumer Communications Senior Manager

Company: Reddit

Location: USA

Posted Nov 25, 2025

The job posting highlights a Senior Manager role in US/Canada focusing on consumer communications to build Reddit's affinity. Responsibilities include strategy development, media relations, and cross-functional collaboration. Requirements emphasize experience, creativity, and an inclusive environment with competitive benefits.

Staff Engineer - Platorm

Company: Grow Therapy

Location: USA

Posted Nov 25, 2025

This job posting highlights a Staff Engineer role at a mission-driven company focused on mental healthcare innovation. The position involves leading complex technical initiatives, building scalable cloud infrastructure, and shaping internal developer platforms. It emphasizes impact, collaboration, and career growth opportunities with competitive compensation and flexible work arrangements.

People Operations Generalist

Company: Shippo

Location: USA

Posted Nov 25, 2025

Shippo is a shipping platform that provides ecommerce businesses with competitive shipping rates, label printing, automated international documents, shipment tracking, and returns processing. The People Operations Generalist role supports HR processes such as onboarding, data management, compliance, and employee support. The company values inclusivity, offers competitive compensation, and has a remote-first program.

Business Onboarding Specialist

Company: Kraken

Location: Brazil,Chile,Uruguay,Mexico

Posted Nov 25, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer a fully remote work environment with a strong collaborative spirit and a focus on compliance, security, and client support. The Business Onboarding team ensures a seamless onboarding process for new business clients, with a focus on KYB, CDD, and AML compliance.

Director - Client Management

Company: TrueML

Location: USA

Posted Nov 25, 2025

The Director of Client Management is a critical leadership role responsible for driving revenue expansion, strategic growth, and operational excellence for TrueAccord's most strategic clients. The role involves leading a high-performing team, developing strategic plans, managing client relationships, and ensuring predictable growth and long-term value creation.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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