Exceptional Service Jobs

1,338,750 open positions · Updated daily

Exceptional Service roles are surging as SaaS companies and subscription businesses prioritize customer retention. With AIโ€‘powered chatbots and realโ€‘time sentiment analytics, firms are expanding support teams to keep churn below 5%. The demand is reflected in the 1627 openings, each offering clear salary ranges up to $140,000.

Typical positions include Customer Success Managers, Technical Support Engineers, Client Onboarding Specialists, Escalation Engineers, and Support Operations Leads. Each role blends CRM mastery (Salesforce, HubSpot, Zendesk), data analysis (NPS, CSAT, renewal rates), and automation (Zapier, Jira Service Management) to drive upsell, reduce incidents, and build knowledge bases.

Salary transparency is crucial for professionals who track performance metrics. Knowing the exact pay band for a role that requires, for example, a CCSM certification or Zendesk admin level, allows candidates to negotiate based on real industry benchmarks and evaluate whether a position aligns with their career growth and compensation expectations.

Engineering Manager

Company: Pitchup.com

Location: Remote

Posted Dec 11, 2025

Pitchup seeks an Engineering Manager to lead software development, foster collaboration, and drive product excellence. The role offers competitive salaries, remote work, and a dynamic environment with global reach.

Implementation Manager

Company: Qualia

Location: Remote

Posted Dec 11, 2025

Qualia offers advanced real estate tech solutions, focusing on seamless home buying experiences. Their onboarding program ensures customers leverage AI effectively, supported by comprehensive training and a flexible work environment.

Full Stack Software Engineer (L5) - Game Developer Tools

Company: Netflix

Location: USA

Posted Dec 11, 2025

Netflix is hiring for a Games Developer Tools Engineer role, detailing responsibilities, qualifications, and company culture. The position emphasizes fullstack development, developer tools, and end-to-end ownership. The company highlights diversity and inclusion, with a compensation structure based on annual salary.

SailPoint Engineer - Architect

Company: Airitos

Location: Remote

Posted Dec 11, 2025

This job description outlines a role requiring expertise in Identity and Access Management (IAM) with a focus on SailPoint Identity Security Cloud. It emphasizes engineering experience, implementation of modern authentication protocols, and collaboration with stakeholders. Required skills include 8+ years in IAM, proficiency with SailPoint platforms, and experience with governance policies. Nice-to-have qualifications include Role Mining tools and SailPoint certification.

Success Specialist

Company: Fortive

Location: USA

Posted Dec 11, 2025

The text describes a role focused on managing contractor relationships, utilizing CRM tools, and fostering collaboration across teams. It emphasizes communication skills, travel requirements, and the importance of contractor satisfaction while outlining specific responsibilities and qualifications.

Senior HRBP Manager - Engineering

Company: Twilio

Location: USA

Posted Dec 11, 2025

This job description highlights a Senior HRBP Manager role at Twilio with opportunities to shape talent strategies, collaborate with engineering leaders, and drive organizational growth. The position offers competitive compensation, benefits, and remote work flexibility, emphasizing impact and innovation in a dynamic product development environment.

Blackbaud Advisory+ Consultant - Education Management (K-12 & Higher Education)

Company: Blackbaud

Location: USA

Posted Dec 11, 2025

This text describes a job role for a Blackbaud Advisory+ Consultant, outlining responsibilities such as providing consulting services to customers, collaborating with stakeholders, and managing customer portfolios. It also mentions company benefits like remote work flexibility, healthcare, and career development opportunities.

Principal Product Manager - AI

Company: Webflow

Location: USA

Posted Dec 11, 2025

Webflow seeks a Principal Product Manager AI to lead their AI platform, driving innovation and growth. The role involves strategic leadership, collaboration, and shaping the future of web development with competitive benefits and remote flexibility.

Senior Manager - Engineering

Company: Red Cell Partners

Location: USA

Posted Dec 11, 2025

Trase Systems, founded in 2023 by Joe Laws and Grant Verstandig, is an AI platform empowering enterprises with end-to-end solutions for AI deployment and optimization. The company leads in AI agent innovation, topping industry benchmarks and targeting complex sectors like healthcare and national security. They seek a Senior Engineering Manager to scale engineering efforts with expertise in AI infrastructure, security, and enterprise workflows, offering competitive benefits including comprehensive healthcare and professional development opportunities.

Web Engineer

Company: Hightouch

Location: North America

Posted Dec 11, 2025

Hightouch seeks a senior web engineer to shape their marketing website and product offerings. Responsibilities include designing projects, integrating CMS, and building a design system. The role offers a competitive salary of $170k-$220k and a structured interview process.

Patient Access Coordinator Full Time

Company: Envera Health

Location: USA

Posted Dec 11, 2025

Access Healthcares Patient Access Engagement Division is seeking dependable candidates for a high-volume inbound call position offering competitive benefits, growth opportunities, and a supportive work environment. The role includes scheduling appointments, handling patient inquiries, and collaborating with healthcare organizations, with a starting wage of $16/hour and potential bonuses.

Executive Assistant & Accountability Partner (Full‑Time, Remote, ET Hours)

Company: N/A

Location: Worldwide

Posted Dec 11, 2025

This job description outlines a remote Executive Assistant role requiring calendar management, travel coordination, family operations oversight, and accountability coaching. The position emphasizes proactive leadership, tool fluency, and cross-timezone coordination with competitive compensation and performance bonuses.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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