Guest Service Fundamentals Jobs in USA

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Looking for Guest Service Fundamentals jobs in USA? Browse our curated listings with transparent salary information to find the perfect Guest Service Fundamentals position in the USA area.

Vice President of Revenue & Performance Marketing

Company: ActiveCampaign

Location: USA

Posted Dec 10, 2024

The job description is for a Vice President of Revenue and Performance Marketing role at ActiveCampaign. The role involves building and driving the marketing growth engine, developing innovative cross-channel GTM programs, leading a high-performing team, and working closely with other GTM leaders. The candidate should have 12+ years of marketing experience, SaaS experience, and MarTech or adjacent industry experience. The role offers a competitive salary range, comprehensive benefits, and a diverse and inclusive culture.

Account Manager

Company: 10x Genomics

Location: USA

Posted Dec 10, 2024

The Inside Sales Account Manager New England is responsible for selling Chromium and Visium benchtop instruments and driving consumables for all platforms across existing academic, government, and medical center research institutions. The role involves connecting primarily with existing customers via phone and email to guide them to the best products for their needs and working closely with cross-functional teams to ensure an exceptional customer experience. The position is a remote role based in New York or New Jersey and requires 2+ years of experience in selling, a bachelor's degree in Biology, Molecular Biology, Biochemistry, or a related field, and knowledge of Next Gen Sequencing Technology or similar diagnostic testing applications.

Technical Account Manager

Company: EngFlow

Location: USA

Posted Dec 10, 2024

EngFlow is seeking passionate technical sales champions to drive business development and sales growth in a high-performance team environment. They offer a unique methodology, well-defined sales cycle, and a dedication to personal development. The role requires experience in technical software sales, DevOps, SaaS, and Cloud. The company, funded by Andreessen Horowitz, provides a secure audited SOC 2 type 2 remote execution caching and observability platform that scales from 1 to 100000+ cores, reducing time by 510x and cloud costs by 20-50%.

Junior CX Service Representative

Company: 1Password

Location: USA

Posted Dec 10, 2024

1Password is seeking a Jr CX Service Representative to join their remote team in Canada and the US. The role involves providing customer support, translating technical terms, and helping customers learn about the product. The company offers competitive compensation, benefits, and growth opportunities. They value diversity, inclusion, and flexibility.

Billing Operations Manager

Company: Olo

Location: USA

Posted Dec 10, 2024

Olo is seeking a Billing Operations Manager to oversee their billing and revenue process, with a focus on streamlining the quotetocash process. The ideal candidate will have experience in a SaaS environment and be able to drive change through key process improvements and systems implementations.

Associate Director of Events - Client & Project Management

Company: Axios

Location: USA

Posted Dec 10, 2024

The text describes a high-energy role at Axios, a news content provider, as an Associate Director of Events. The role requires strong client relationship management, event planning, and project management skills. The company offers competitive salary, benefits, and a positive work environment. The job is remote and offers flexible work hours.

Digital Loyalty Manager

Company: Torchy's Tacos

Location: USA

Posted Dec 10, 2024

The Digital Loyalty Manager is responsible for engaging guests through technology platforms, managing and administering the restaurant loyalty program, collaborating with teams to enhance guest engagement, and ensuring the stability and performance of loyalty platform operations. The role involves day-to-day operation optimization, continuous improvement of loyalty campaigns, and strategizing, setting up, implementing, and managing loyalty programs to increase guest engagement and retention.

Senior Software Engineer, Community Support Platform - Chatbot

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The Community Support Platform CSP at Airbnb is a critical system that drives customer support operations. It empowers Airbnb's global network of Community Support ambassadors to deliver exceptional customer service with high efficiency. The role involves working in a team to create innovative user experiences for AI-driven customer service products, shaping the technical vision, and delivering flexible, efficient, and scalable solutions.

Senior Data Engineer

Company: Found

Location: USA

Posted Dec 10, 2024

Found is a company building tools for self-employed individuals, offering a business bank account with automated taxes and expense tracking. They are looking for skilled data scientists, engineers, and analysts to join their Data team, which is responsible for researching, training, and deploying ML models, and optimizing data pipelines. The role involves building and operating large-scale data infrastructure systems, designing a data platform as a service, bridging the gap between engineering and analytics, implementing ETL infrastructures, and contributing to best practices and frameworks for data engineering. The anticipated salary range is $205,000 - $235,000.

Customer Support Service Representative

Company: 1Password

Location: USA

Posted Dec 10, 2024

The text describes a job opportunity for a Customer Service Representative at 1Password, a company that values simplicity, honesty, and a human-centric approach to solving problems. The role involves handling customer issues, providing excellent service, and maintaining customer loyalty. The ideal candidate should have experience in customer service, strong communication skills, and proficiency in French, German, Japanese, or Spanish. The position offers a dynamic work environment, competitive salary, and benefits.

Cloud Solution Architect - Platform Operations Lead

Company: generalmotors

Location: USA

Posted Dec 10, 2024

The role of Lead Architect is focused on data architecture strategy, machine learning model implementation, and data product development. The individual will work closely with various teams to integrate data assets, data products, and ML models into dashboards and applications. They will also play a pivotal role in generating actionable insights from data products and monetizing data assets and insights. The role requires proven experience as a Lead Architect with a focus on creating data assets and implementing ML models, as well as strong understanding of data architecture principles and machine learning frameworks.

Staff Software Engineer - Guest Displays & Platforms

Company: Airbnb

Location: USA

Posted Dec 10, 2024

The Guest Displays and Platforms team at Airbnb owns pricing and availability across all product surfaces and the main product details page. As a Staff Engineer, you'll lead the development of major subsystems powering the core user journey for Airbnb guests, including developing new features, supporting operations, and increasing quality. You'll also be responsible for establishing a technical vision and delivering a solution that is flexible, available, efficient, and scales with the business needs.

Frequently Asked Questions

What are the typical salary ranges for Guest Service Fundamentals roles at different seniority levels?
Entry‑level Front Desk Associate: $24,000‑$32,000 annually. Mid‑level Reservation Specialist or Guest Experience Coordinator: $35,000‑$48,000. Senior roles such as Guest Experience Manager or Hospitality Data Analyst: $55,000‑$78,000. Executive positions like Director of Guest Services or VP of Guest Experience: $85,000‑$120,000.
What skills and certifications are essential for success in Guest Service Fundamentals?
Strong verbal and written communication, fluency in at least two languages, proficiency in PMS platforms like Opera, Maestro, or Hotelogix, experience with CRM tools such as Salesforce or HubSpot, and certifications such as Certified Guest Service Professional (CGSP), Certified Hospitality Administrator (CHA), or Hospitality Sales and Marketing Association (HSMA) credentials.
Do Guest Service Fundamentals positions offer remote work options?
Yes. Virtual Concierge, Remote Reservation Agent, and Guest Experience Manager roles can be fully remote, especially in hotels with centralized call centers and cloud‑based PMS. Currently 12% of listings in this category support remote work, often requiring a reliable internet connection, headset, and access to the hotel’s digital platforms.
What career progression paths exist within Guest Service Fundamentals?
Typical pathways start with Front Desk Associate → Front Desk Supervisor → Guest Experience Manager → Director of Guest Services →

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