Health Insurance Jobs in Greater NYC Area

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Securities & Governance Paralegal

Company: Ibotta

Location: Greater Denver Area

Posted May 04, 2024

<p> <p><p>Ibotta is seeking a <b>Securities amp Governance<b> <b>Paralegal<b> to join our innovative team and contribute to our mission to Make Every Purchase Rewarding The individual in this role will play a pivotal role in supporting our inhouse legal team finance department and other executives Reporting directly to our Chief Legal Officer the Securities amp Governance Paralegal will provide comprehensive assistance across a wide spectrum of areas including public company processes securities law compliance board of directors activities corporate transactions legal entity management and various general corporate projects<p> <p><span>This position is located in Denver Colorado as a hybrid position requiring 3 days in officeTuesday Wednesday and Thursday Candidates must live in the United States<span><p> <p><b>What you will be doing<b><p> <p><u>Securities Laws Compliance<u><p> <ul><li> <p>Support the preparation and filing of SEC reports including Forms 10K 10Q 8K proxy statements and other periodic filings<p> <li> <li> <p>Draft and provide comprehensive legal and filing support for Section 16 reporting and management of EDGAR codes<p> <li> <li> <p>Manage and coordinate compliance with NYSE listing standards<p> <li> <li> <p>Provide legal support for insider trading policy compliance and Rule 10b51 plans including maintaining blackout lists and overseeing the preclearance process<p> <li> <li> <p>Coordinate with the stock transfer agent<p> <li> <li> <p>Maintain the annual calendar of events<p> <li> <ul><p><u>Corporate Governance Support<u><p> <ul><li> <p>Maintain corporate record books<p> <li> <li> <p>Assist in preparing and coordinating materials for board of directors and board committee meetings including managing the board portal platform<p> <li> <li> <p>Manage the annual board selfevaluation process and DampO questionnaire process<p> <li> <li> <p>Maintain Corporate Governance documents such as charters governance guidelines and director qualification standards<p> <li> <ul><p><u>Other Functions<u><p> <ul><li> <p>Coordinate with the team and assist with budget management<p> <li> <li> <p><span>Compile proofread and edit various legal documents including contracts leases licenses and insurance policies while also supporting the contract management process<span><p> <li> <li> <p><span>Participate in a range of legal initiatives beyond corporate governance and SEC responsibilities addressing diverse legal tasks as assigned<span><p> <li> <li> <p>Embrace and uphold Ibottas Core Values <i>Integrity Boldness Ownership Teamwork Transparency amp A good idea can come from anywhere<i><p> <li> <ul><p><b>What we are looking for <b><p> <ul><li> <p>3+ years of handson experience working as an inhouse corporate paralegal preferably in a public company or comparable experience in a law firm<p> <li> <li> <p>Bachelors degree andor completion of a paralegal studies program<p> <li> <li> <p>Experience using Diligent or similar board platforms as well as familiarity with Workiva or other Section 16 reporting tools<p> <li> <li> <p>Proven experience collaborating successfully with crossfunctional stakeholders including senior executives eg Executives Senior Leaders and the Board of Directors<p> <li> <li> <p>Excellent written and verbal communication skills<p> <li> <li> <p>Highlevel proficiency in drafting proofreading and editing<p> <li> <li> <p>Proven ability to prioritize tasks manage projects effectively and excel in dynamic environments with evolving demands<p> <li> <ul>

Senior Manager, People Operations

Company: RingCentral

Location: Greater Denver Area

Posted May 04, 2024

<p><b> Say hello to opportunities <b><br >Its not everyday that you consider starting a new career Were RingCentral and were happy that someone as talented as you is considering this role First a little about us were a $2 Billion annual revenue company with double digit Annual Recurring Revenue ARR and a $93 Billion market opportunity in UCaaS Contact Center and AIpowered adjacencies We invest more than $250 million annually to ensure our AIenabled technology and platforms meet or exceed the needs of our customers <br >RingSense AI is our proprietary AI solution Its designed to fit the business needs of our customers orchestrated to be accurate and precise and built on the same open platform principles we apply to our core software solutions <br >This is where you and your skills come in Were currently looking for an experienced Sr Manager People Operations <br ><p><ul><li> Responsible for overseeing all aspects of the People Operations function including employee lifecycle activities HR policies HR processes including employee relocation and offboarding legal compliance and reporting HR service delivery HR inbox management employee communication and HR project management<li> <li> Provide HR technical advice knowledge and People Operations leadership to support RingCentrals workforce<li> <li> Identify areas for improvement and develop a roadmap to enhance PeopleOps processes and programs while promoting scalability<li> <li> Lead a team of 5 HR generalists overseeing daytoday employee lifecycle activities projects and programs<li> <li> This is a hybrid role based in either our Belmont CA or Denver CO locations<li> <ul><p><br >To succeed in this role you must have<br ><p><ul><li> 10+ years of progressive HR People Operations experience in a fast paced growth environment<li> <ul><ul><li> Extensive knowledge of People Ops strategies policies and processes amp experience leading a team<li> <li> Track record of driving and delivering results across HR disciplines including but not limited to HR policy management compensation benefits compliance training performance management change management immigration and LampD<li> <li> Strategic thinking with an ability to solve immediate challenges while building for scale and considering long term impact<li> <li> Strong organizational skills and ability to manage multiple priorities and deliverables with accuracy and quick execution<li> <li> Project management track record and ability to follow through programs from start to finish<li> <li> Highly effective verbal and written communication skills amongst all levels<li> <li> Working knowledge of common HRIS systems including Workday<li> <li> Working knowledge of US labor law compliance reporting and audits<li> <li> Effective and proactive leader guided by thoughtfulness empathy and collaboration<li> <li> Maintain high levels of confidentiality and tact<li> <ul><p><br >Desired Qualifications<br ><p><ul><li> SHRM SCP or SPHR certification<li> <li> Experience building from scratch and continuously improving upon what has already been built<li> <ul><p><br >What we offer <br ><p><ul><li> Comprehensive medical dental and life insurance<li> <li> Pension<li> <li> ESPP<li> <li> Paid time off and paid sick leave<li> <li> Paid maternity paternity amp parental leave<li> <ul><ul><li> Wellness programs including 11 coaching and meditation guidance with TaskHuman and HeadSpace<li> <ul><ul><li> Employee Assistance Program EAP with counseling sessions available 247<li> <li> Free legal services that provide legal advice document creation and estate planning<li> <li> Employee bonus referral program<li> <ul><p><br ><b>RingCentrals People team<b> recruits supports and rewards the talented people who are reimagining the world of communications Youll be part of a team that partners with businessunit leaders and provides worldclass HR support The people team also refines and improves our Total Rewards programan innovative holistic package of benefits that provides RingCentral employees with the tools resources and environment they need to grow their careers and do the best work of their lives <br >RingCentrals work culture is the backbone of our success and youll be at the forefront of those efforts We are recognized as a Best Place to Work by Glassdoor the Top Work Culture by Comparably and hold local BPTW awards in every major location Bottom line We are committed to hiring and retaining great people because we know you power our success RingCentral offers onsite remote and hybrid work options optimized for the ways we work and live now <br ><b>About RingCentral<b><br >RingCentral Inc NYSE RNG is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ MVP™ global platform More flexible and cost effective than legacy onpremises PBX and video conferencing systems that it replaces RingCentral® empowers modern mobile and distributed workforces to communicate collaborate and connect via any mode any device and any location RingCentral is headquartered in Belmont California and has offices around the world <br >RingCentral is an equal opportunity employer that truly values diversity We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process If you require such accommodations please click on the following link to learn more about how we can assist you <br >If you are hired in Belmont the compensation range for this position is between $113000 and $161500 and if you are hired in Denver the compensation range for this position is between $96600 and $138000 for fulltime employees in addition to eligibility for variable pay equity and benefits Benefits may include but are not limited to health and wellness 401k ESPP vacation parental leave and more The salary may vary depending on your location skills and experience<p>

Staff Flight Software Engineer - GNC & Modeling

Company: Vast

Location: Greater LA Area

Posted May 03, 2024

Vast is a company dedicated to building artificial gravity space stations for long-term space habitation. They are currently hiring a Staff Flight Software Engineer - GNC & Modeling to work on the Haven-1 space station, scheduled to launch in August 2025. The role involves developing fault-tolerant code for safety-critical systems, integrating flight code with avionics hardware, and working with various engineering disciplines. The ideal candidate should have a degree in computer science or engineering, 5+ years of C/C++ coding experience, and proficiency in scientific computing systems. The position offers a competitive salary and comprehensive benefits package.

Client Operations Specialist

Company: Choozle

Location: Greater Denver Area

Posted May 04, 2024

<p><span><span><span><span><span><span>The Client Operations Specialist role supports Choozles selfservice clients and internal AccountMedia teams with a shared goal of retention revenue growth and client satisfaction The Client Operations Specialist will be an integral part of the enablement and success of Choozle selfservice advertisers acting as the first line of support for Choozles Foundation level clients <span><span><span><span><span><span><p> <p><span><span><span><span><span><span>SALARY $55000$60000<span><span><span><span><span><span><p> <p><span><span><span><span><span><span>LOCATION Must be located or willing to relocate to Denver CO and Choozle has a hybrid environment w 2 days in the office <span><span><span><span><span><span><p> <p><span><span><span><span><span><span>WHAT YOU WILL DO<span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span>Assist with selfservice advertising client inquiries regarding the Choozle platform troubleshooting media solutions and general client services<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Managing and escalating troubleshooting issues to the Technical Support team<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Review digital media campaigns for performanceenhancing optimization suggestions and insights that drive advertiser success with Choozle<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Facilitate the creation and delivery of custom audiences and solutions for digital media campaigns in conjunction with Choozle partners and thirdparty vendors<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Assist with client optimizations and other related platform questions and issues<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Managing and approving refunds receipts and transaction adjustments in our billing tool<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Manage multiple facets of client operations within Choozle Hubspot Salesforce The Trade Desk and other third party vendors<span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span>WHO YOU ARE<span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span>Preferred experience operating primarily within a support centerhelp desk ticketing environment Hubspot Zendesk Intercom Jira<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Preferred experience with digitalprogrammatic advertising and advertising technology solutions The Trade Desk Amazon DSP Xandr Facebook AdWords Google Marketing Platform or any other associated ad serving technology<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Effective time management and organizational skills detailoriented ability to prioritize and meet deadlines with quick turnaround times<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Skilled communicator and relationship builder with clients and internal team members alike<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Ability and desire to understand the detailed nuts and bolts of the Choozle platform and the many partners we work with<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Curious and resourceful problemsolver who finds solutions<span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span>WHAT TO EXPECT<span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span>Resume Review<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>People Operations 30 minute Virtual Screen<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Manager Interview<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Team Interview<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>DeliberationContingent Offer<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Background Check<span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span>IN ADDITION TO SALARY CHOOZLE OFFERS<span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span>Company Equity<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>$100 Monthly Wellness Stipend<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>$100 Work From Home Stipend<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Public Transportation Stipend<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>SelfManaged Time Off<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Paid Parental Leave<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>12 Paid Holidays<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Work FlexibilityHybrid<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>401k ContributionMatch 3 <span><span><span><span><span><span><li> <li><span><span><span><span><span><span>$2000 Employee Referral Bonus<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Medical HSA Employer Paid At 100<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Employer contributions into HSA account<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Medical PPO amp Dental Employer Paid At 90<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Employer Covers Up To 50k Of Life Insurance<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Upgraded Options amp Voluntary Additional Life Plans Available <span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Employer Paid Long Term Disability Provided <span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Employer Provided Employee Assistance Program EAP <span><span><span><span><span><span><li> <li><span><span><span><span><span><span>70 Of Dependent Premiums Covered <span><span><span><span><span><span><li> <li><span><span><span><span><span><span>3 days of paid volunteering <span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Paid leave for miscarriage andor abortion<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>WorkLife Balance<span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span>WHAT TO EXPECT<span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span>Resume Review<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>People Operations 30 minute Virtual Screen<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Manager Interview<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Team Interview<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>DeliberationContingent Offer<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Background Check<span><span><span><span><span><span><li> <li><span><span><span><span><span><span>Official offer<span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span>This role will remain posted until filled<span><span><span><span><span><span><p> <p><span><span><span><span><span><span>Choozle is an Equal Employment Opportunity EEO employer and welcomes all qualified applicants Applicants will receive fair and impartial consideration without regard to race sex color religion national origin age disability veteran status genetic data or other legally protected status Choozle is committed to the full inclusion of all qualified individuals In keeping with our commitment Choozle will take the steps to assure that people with disabilities are provided reasonable accommodations Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position andor to receive all other benefits and privileges of employment please contact <strong>hrchoozlecom<strong><span><span><span><span><span><span><p> <p><span><span><span><span><span><span>OTHER DUTIES <span><span><span><span><span><span><span><span><span><span><span><span>Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job Duties responsibilities and activities may change at any time with or without notice<span><span><span><span><span><span><p> <p><span><span><span><span><span><span>PHYSICAL DEMANDS <span><span><span><span><span><span><span><span><span><span><span><span>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job While performing the duties of this job the employee is frequently required to sit The employee is occasionally required to stand walk and use hands to finger handle or feel controls The employee must occasionally lift andor move objects up to 10 pounds Specific vision abilities required by this job include close vision and distance vision This is largely a sedentary role however some filing is required This would require the ability to lift files open filing cabinets and bend or stand on a stool as necessary <span><span><span><span><span><span><p> <p><span><span><span><span><span><span>PREEMPLOYMENT REQUIREMENTS <span><span><span><span><span><span><span><span><span><span><span><span>A criminal background check is required for any applicant receiving a conditional offer of employment<span><span><span><span><span><span><span><span><span><span><span><span> <span><span><span><span><span><span><span><span><span><span><span><span>Background checks serve as an important part of the selection process at Choozle This type of information is collected as a means of promoting a safe work environment for current and future Choozle employees Background checks also help Choozle obtain additional applicant related information that helps determine the applicants overall employability ensuring the protection of the current people property and information of the organization All offers of employment are contingent on verification of applicants right to work in the United States Choozle complies with the Immigration Reform and Control Act of 1986 every new employee is required to complete the Employment Eligibility Verification Form I9 and show documents that prove identity and employment eligibility <span><span><span><span><span><span><span><span><span><span><span><span>Choozle participates in EVerify and will provide the federal government with employee form I9 information to confirm work authorization<span><span><span><span><span><span><p> <p><span><span><span><span><span><span>Built In Job Codes<span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span>BIHybrid <span><span><span><span><span><span><span><p>

Candidate Experience Coordinator

Company: Agero

Location: Greater Boston Area

Posted May 04, 2024

<p><b><strong>About Agero<strong><b><b><span>Wherever drivers go were leading the way Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers As the 1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected This includes an industryleading dispatch management platform powered by Swoop comprehensive accident management services knowledgeable consumer affairs and connected vehicle capabilities and a growing marketplace of services discounts and support enabled by a robust partner ecosystem The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually Agero a member company of The Cross Country Group is headquartered in Medford Mass with operations throughout North America To learn more visit <span><span>wwwagerocom<span><span><span><b><p> <p><strong>About the Role<strong><p> <p>The Candidate Experience Coordinator plays a crucial role in owning Ageros recruiting process from start to finish as well as providing an exceptional experience to all stakeholders involved at each stage This position is all about making a positive impact The Candidate Experience Specialist has an important voice in how we think about best practices and will have the opportunity to engage with leaders at all levels of the organization<p> <p>Think this role is for you We are looking for someone who is curious ambitious incredibly well organized self motivated detailoriented friendly and a great communicator who is easy to partner with You will own the outcome of ensuring all candidates have a clear concise and consistent recruiting process from viewing a job posting to accepting an offer<p> <p>Lastly this hire is passionate about OWNING something big and is dedicated to taking our candidate and stakeholder experience to the next level<br ><strong>Key Outcomes<strong><p> <ul><li>Build and invest in relationships across HR and partner groups<li> <li>Learn and further optimize the TA Systems amp Processes<li> <li>Ownership of the interview scheduling process onboarding process and experience program<li> <ul><p><strong>The Day to Day<strong> <p> <ul><li>Provide a high touch experience to all stakeholders interacting with the TA team including candidates interviewers managers and partners<li> <li>Crisply execute the interview scheduling process<li> <li>Collaborates with the larger People Team to facilitate a seamless onboarding process for new employees<li> <li>Continue to drive our point of view on a superior experience and come with fresh ideas for becoming the market leader<li> <li>Drive daily recruiting operations<li> <li>Understanding of technology and tool sets to drive efficiency and automation opportunities<li> <ul><p><strong>Skills and Experiences<strong><p> <p>The ideal candidate in this role will be customer oriented with strong organization skills the ability to manage multiple high priority tasks with tight deadlines expertise in problem solving while maintaining an impeccable attention to detail and accuracy Additional qualifications are<p> <ul><li>Bachelors Degree<li> <li>1+ year experience with Tech and Tool experience Greenhouse ATS is a plus<li> <li>Experience in a people facing role customer service recruiter hospitality industry as examples<li> <ul><div> <p><strong>D E amp I Mission amp Culture at Agero<strong><strong><em><em><strong><p> <p><span>We are all Change Drivers at Agero Each day we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world Our mission to safeguard drivers on the road strengthen our clients relationships with their drivers and support the communities we live and work in unites us together as one force driving positive change<span><p> <p><span>The road to positive change starts inside Agero In celebrating each others differences we lift each other up and create space for innovation and community Bringing our whole selves to work powers our commitment drive agility and courage ensuring we are not only changing the landscape of the driver services industry we also are making a difference in the lives of our customers with each call chat and rescue<span><p> <p><span><strong>THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME<strong><span><p> <p><span>To review Ageros privacy policy click the link <span><span>httpswwwagerocomprivacy<span><span><span><p> <p><span><strong><em>Disclaimer<em><strong><em> Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates Accommodation is available Additionally we offer accommodation for applicants with disabilities in our recruitment processes If you require accommodation during the recruitment process please contact <em><strong><em>recruitingagerocom<em><strong><span><p> <p><span><em>Agero communicates with candidates via text for matters related to submitted applications questions and availability for interviews If you prefer not to receive texts you can contact Ageros recruiting team directly at recruitingagerocom<em><span><p> <div>

Quality Assurance Technician (Weekend Day Shift)

Company: Meati Foods

Location: Greater Denver Area

Posted May 03, 2024

Eat Meati™ is seeking a Quality Assurance Technician to conduct and implement QA procedures, monitor production, and ensure product quality. The role involves coordinating with the operations team, conducting analytical tests, and documenting technical files. The ideal candidate should have a degree in food science, biology, chemistry, or related field, knowledge of food safety regulations, and previous experience in quality assurance within the food manufacturing industry. The position offers a competitive hourly rate, potential quarterly bonus, equity, and comprehensive benefits. Eat Meati™ is committed to diversity, inclusion, and high food safety standards.

Senior Manager, Contact Center Tier 3 Support

Company: RingCentral

Location: Greater Denver Area

Posted May 04, 2024

<p><b><b>Say hello to opportunities<b><b><br >Its not everyday that you consider starting a new career Were RingCentral and were happy that someone as talented as you is considering this role First a little about us were a $2 Billion annual revenue company with double digit Annual Recurring Revenue ARR and a $93 Billion market opportunity in UCaaS Contact Center and AIpowered adjacencies We invest more than $250 million annually to ensure our AIenabled technology and platforms meet or exceed the needs of our customers <br >RingSense AI is our proprietary AI solution Its designed to fit the business needs of our customers orchestrated to be accurate and precise and built on the same open platform principles we apply to our core software solutions <br ><b>Were currently looking for<b> a collaborative Tier 3 Support Sr Manager to lead our team and deliver a bestinclass support experience for our Contact Center product As a Tier 3 Support Sr Manager you will be responsible for overseeing a team of highly competent support engineers ensuring the prompt resolution of escalated technical issues and collaborating with crossfunctional teams As a Sr Manager for Tier 3 Support your role will be instrumental in providing timely and effective support overseeing daytoday operations setting performance goals training staff and driving resolution until closure at the Tier 3 level Your strategic leadership will involve analyzing data identifying trends implementing process improvements and maintaining exceptional levels of customer satisfaction <br ><b>To succeed in this role you must have experience in<b><br ><b>Accountable Strategic Leadership<b> <br ><p><ul><li> Understand the customers technical journey and design processes and procedures to deliver positive customer experience through efficient technical resolution across all Contact Center support<li> <ul><ul><li> Set clear performance goals aligned with organizational objectives<li> <ul><ul><li> Define and monitor overall performance metrics and take corrective actions to ensure targets are met<li> <ul><p><br ><b>Relationship Building <b><br ><p><ul><li> Collaborate with NICE CXone leadership to identify areas for opportunity and drive initiatives aimed at enhancing the overall customer experience<li> <ul><ul><li> Partner with internal executive and functional stakeholders as the accountable leader for the overall contact center technical support experience<li> <ul><p><br ><b>Ownership of Resolution <b><br ><p><ul><li> Tier 3 is accountable for the technical outcomes of the customer journey from case creation to resolution<li> <ul><ul><li> Ensure Tier 3 owns resolution of escalated issues providing feedback to customers until closure<li> <ul><ul><li> Implement processes to streamline end to end resolution workflows and enhance customer satisfaction levels<li> <ul><p><br ><b>Upskilling Lower Tiers <b><br ><p><ul><li> Develop strategies to upskill lower tiers pushing the cost of resolution to the lowest level possible<li> <ul><ul><li> Partner with support leadership and the enablement team to provide training requirements and SME resources to enhance lowertier support teams capabilities<li> <ul><p><br ><b>KPI Development and Analysis <b><br ><p><ul><li> Develop Key Performance Indicators KPIs and targets to measure business performance and areas for improvement<li> <ul><ul><li> Analyze data to identify trends opportunities and areas for process optimization<li> <ul><ul><li> Create and maintain project tracking reporting and delivery of training materials to support continuous improvement efforts<li> <ul><p><br ><b>Delivering Value at the Tier 3 Support Level <b><br ><p><ul><li> Ensure Tier 3 support operations deliver exceptional value to customers through timely and effective resolution of complex issues<li> <ul><ul><li> Take ownership of escalated cases providing comprehensive support until resolution is achieved at the Tier 3 level<li> <ul><ul><li> Implement strategies to optimize support workflows minimize customer downtime and enhance overall satisfaction<li> <ul><ul><li> Tier 3 is accountable for developing and cascading detailed information about upcoming product changes emerging trends KIs and outages to the larger support organization<li> <ul><p><br ><b>Desired Qualifications <b><br ><p><ul><li> Bachelors degree in a relevant field or equivalent experience<li> <ul><ul><li> Proven experience in a senior leadership role within a customer support environment<li> <ul><ul><li> Strong analytical skills with the ability to interpret data and drive actionable insights<li> <ul><ul><li> Excellent communication and interpersonal skills<li> <ul><ul><li> Demonstrated ability to lead and motivate teams to achieve performance goals<li> <ul><ul><li> Experience in developing and implementing process improvements<li> <ul><ul><li> Knowledge of support technologies and tools<li> <ul><ul><li> Ability to thrive in a fastpaced dynamic environment<li> <ul><ul><li> 5+ years in telecommunications support leadership role preferred<li> <ul><p><br ><b>Note<b> This job description outlines the primary responsibilities and qualifications for Senior Manager Contact Center Tier 3 Support Additional duties may be assigned as needed to meet business requirements <br ><b>What we offer<b> <br ><p><ul><li> Comprehensive medical dental vision disability life insurance<li> <li> Health Savings Account HSA Flexible Spending Account FSAs and Commuter benefits<li> <li> 401K match and ESPP<li> <li> Paid time off and paid sick leave<li> <li> Wellness programs including 11 coaching and meditation guidance<li> <li> Paid parental and pregnancy leave and new parent gift boxes<li> <li> Familyforming benefits IVF Preservation Adoption etc<li> <li> Emergency backup care ChildAdultPets<li> <li> Pet insurance and Pet Telehealth<li> <li> Employee Assistance Program EAP with counseling sessions available 247<li> <li> Free legal services that provide legal advice document creation and estate planning<li> <li> Employee bonus referral program<li> <li> Student loan refinancing assistance<li> <li> Employee perks and discounts program<li> <ul><p><br ><b>RingCentrals Global Service and Support team<b> leads the postsale experience for our customersmaking sure their every need is met and that theyre able to use our products effectively and easily As our customers central point of contact youll champion their needs share deep product knowledge provide innovative solutions and build relationships that show our customers what powering human connection really means <br >RingCentrals work culture is the backbone of our success And dont just take our word for it we are recognized as a Best Place to Work by Glassdoor the Top Work Culture by Comparably and hold local BPTW awards in every major location Bottom line We are committed to hiring and retaining great people because we know you power our success RingCentral offers onsite remote and hybrid work options optimized for the ways we work and live now <br ><b>About RingCentral<b><br >RingCentral Inc NYSE RNG is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ MVP™ global platform More flexible and cost effective than legacy onpremises PBX and video conferencing systems that it replaces RingCentral® empowers modern mobile and distributed workforces to communicate collaborate and connect via any mode any device and any location RingCentral is headquartered in Belmont California and has offices around the world <br >RingCentral is an equal opportunity employer that truly values diversity We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process If you require such accommodations please click on the following link to learn more about how we can assist you <br >If you are hired in Colorado the compensation range for this position is between $74000 and $107000 for fulltime employees in addition to eligibility for variable pay equity and benefits Benefits may include but are not limited to health and wellness 401k ESPP vacation parental leave and more The salary may vary depending on your location skills and experience <br >This role has an application deadline of June 302024 Please apply prior to the deadline to be considered for the role<p>

Senior Business Analyst

Company: FareHarbor

Location: Greater Denver Area

Posted May 04, 2024

FareHarbor, a leading reservation software for tours, activities, and attractions, is seeking a Senior Business Analyst for the North America region. The role involves providing insights to support data-driven decisions, optimizing data strategy, collaborating with cross-functional stakeholders, and building a knowledge base for the Commercial team. The company values its employees, offering comprehensive benefits and a supportive work environment.

Vice President, Solution Engineering

Company: Own Company

Location: Greater NYC Area

Posted May 04, 2024

<div> <p>Own is the leading data platform trusted by thousands of organizations to protect and activate SaaS data to transform their businesses Own empowers customers to ensure the availability security and compliance of missioncritical data while unlocking new ways to gain deeper insights faster By partnering with some of the worlds largest SaaS ecosystems such as Salesforce ServiceNow and Microsoft Dynamics Own enables customers around the world to truly own the data that powers their business<p> <p>Its their platform Its your data Own it<p> <div> <p><b><strong>The Job<strong><b> <p><p>As the <strong>Vice President Solution Engineering<strong> you will lead a solution engineer organization responsible for delivering innovative technical solutions to our global clientele Your strategic vision technical expertise and leadership will be critical in driving successful presales engagements ensuring customer satisfaction and contributing to the overall growth of our company on a global scale<p> <p><strong>Your DatatoDay Role<strong><p> <ul><li>Leadership<li> <ul><li>Provide strategic leadership to the Global Solution Engineering team setting clear goals and objectives<li> <li>Foster a culture of excellence collaboration and innovation within the solution engineering team<li> <li>Lead mentor and inspire a highperforming team of leaders and solution engineers<li> <ul><li>PreSales Strategy<li> <ul><li>Collaborate with the sales and product teams to develop and execute presales strategies that align with the companys global objectives<li> <li>Oversee the creation of compelling technical proposals and presentations to showcase our solutions to prospective clients<li> <ul><li>Team Development<li> <ul><li>Recruit train and develop a worldclass solution engineering team capable of supporting global sales initiatives<li> <li>Provide ongoing coaching mentorship and professional development opportunities for team members<li> <li>Cultivate a collaborative and resultsdriven team culture<li> <ul><li>Global Collaboration<li> <ul><li>Work closely with regional sales teams to understand customer requirements and tailor solutions to meet their needs<li> <li>Collaborate with other departments such as product development and customer success to ensure a seamless transition from presales to implementation<li> <ul><li>Customer Engagement<li> <ul><li>Act as a key technical liaison between the company and clients ensuring a deep understanding of customer needs and challenges<li> <li>Lead and participate in highimpact customer meetings presentations and workshops to showcase our solutions<li> <ul><li>Resource Management<li> <ul><li>Manage and optimize resources within the Solution Engineering team to meet global demand<li> <li>Develop and maintain a scalable and efficient process for handling presales engagements<li> <ul><li>Technical Expertise<li> <ul><li>Stay abreast of industry trends competitor solutions and emerging technologies to provide valuable insights to the team and the company<li> <li>Serve as a technical authority ensuring the team is equipped with the latest knowledge and tools<li> <ul><ul><p><strong>Your Work Experience<strong><p> <ul><li>Proven track record of at least 15 years in solution engineering or a related technical field with a minimum of 10+ years in a leadership role<li> <li>Experience managing a global solution engineering team<li> <li>Strong understanding of B2B technology SaaS solutions and the ability to articulate technical concepts to both technical and nontechnical stakeholders<li> <li>Excellent leadership communication and interpersonal skills<li> <li>Proven ability to collaborate across departments and work effectively in a matrixed organization<li> <li>Bachelors degree in a technical field advanced degree or relevant certifications are a plus<li> <ul><p><b><strong>Important Details<strong><b> <p><p><span>This is a fulltime position The ideal candidate will work out of our <span><span>Englewood Cliffs NJ <span><span>office<span><span> <span><span>a minimum of 3 days per week to maximise collaboration and interaction with the business Travel may be required<span><p> <p><span>Own is dedicated to creating an environment where employees thrive Its why we provide every employee with unlimited holiday private health insurance and a pension plan We also offer catered lunches in the office five days a week<span><p> <p>Creating an environment where employees thrive also means making sure every employee feels accepted As we scale to help all types of companies protect precious data our team must reflect the diversity we serve Own is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day We strive to be one team and one culture that builds trust through transparency We do not discriminate based on race color religion sex sexual orientation gender identity age national origin protected veteran status or disability status<p> <p>Learn more at owndatacom<p> <p><span><strong>LIOnsite<strong><span><p>

CNC Press Brake Operator and Roller Operator

Company: Vast

Location: Greater LA Area

Posted May 04, 2024

Vast is a company dedicated to building artificial gravity space stations for long-term human habitation in space. They are currently hiring a CNC Press Brake and Roller Operator to support the development of these systems. The role involves operating machinery, providing feedback to engineering for design improvement, and training other technicians. The company offers competitive compensation, comprehensive benefits, and a mission-driven work environment.

DevOps Engineer

Company: Agero

Location: Greater Boston Area

Posted May 03, 2024

<p><b><strong>About Agero<strong><b><b><span>Wherever drivers go were leading the way Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and datadriven technology strengthening our clients relationships with their customers As the 1 B2B whitelabel provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected This includes an industryleading dispatch management platform powered by Swoop comprehensive accident management services knowledgeable consumer affairs and connected vehicle capabilities and a growing marketplace of services discounts and support enabled by a robust partner ecosystem The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually Agero a member company of The Cross Country Group is headquartered in Medford Mass with operations throughout North America To learn more visit <span><span>wwwagerocom<span><span><span><b><p> <p><strong>ROLE DESCRIPTION<strong><p> <p>The DevOps Engineer is responsible for the automation of all manual tasks including builddeployment of the code and processing data in order to enable continuous integration and continuous deployment frameworks<p> <p><strong>KEY OUTCOMES <strong><p> <ul><li>Act as a liaison between application development and infrastructure teams<li> <li>Use cloud APIs to improve monitoring of systems performance and stability<li> <li>Drive troubleshooting across multiple applications and create runbooks for outage events<li> <ul><p><strong>REQUIREMENTS <strong><p> <ul><li>3+ years of DevOps experience<li> <li>1+ year of software development experience<li> <li>3+ years of experience in building CICD pipelines<li> <li>3+ years of experience supporting production environments<li> <li>2+ years of experience running Terraform<li> <li>5+ years of cloud experience with AWS<li> <li>2+ years of cloud experience with GCP<li> <li>Proficiency in scripting languages UNIX Shell Python<li> <ul><p><strong>NICE TO HAVE <strong><p> <ul><li>Database experience Oracle PostgreSQL MongoDB<li> <li>Experience with monitoring tools such as Data Dog<li> <li>Knowledge of Git<li> <li>Knowledge of Agile methodologies including Scrum and Kanban<li> <li>Knowledge of AWS Serverless Framework<li> <ul><p><b><span><strong>Hiring In<strong><span><b><br ><p><ul datastringifytype=unorderedlist dataindent=0 databorder=0><li datastringifyindent=0 datastringifyborder=0> <p><span><strong datastringifytype=bold>United States AZ FL IL KY MA MI NC NM TN GA NH and VA<strong><span><p> <li> <li datastringifyindent=0 datastringifyborder=0> <p><span><strong datastringifytype=bold>Canada Province of Ontario<strong><span><p> <li> <ul><div> <p><strong>D E amp I Mission amp Culture at Agero<strong><strong><em><em><strong><p> <p><span>We are all Change Drivers at Agero Each day we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world Our mission to safeguard drivers on the road strengthen our clients relationships with their drivers and support the communities we live and work in unites us together as one force driving positive change<span><p> <p><span>The road to positive change starts inside Agero In celebrating each others differences we lift each other up and create space for innovation and community Bringing our whole selves to work powers our commitment drive agility and courage ensuring we are not only changing the landscape of the driver services industry we also are making a difference in the lives of our customers with each call chat and rescue<span><p> <p><span><strong>THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME<strong><span><p> <p><span>To review Ageros privacy policy click the link <span><span>httpswwwagerocomprivacy<span><span><span><p> <p><span><strong><em>Disclaimer<em><strong><em> Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates Accommodation is available Additionally we offer accommodation for applicants with disabilities in our recruitment processes If you require accommodation during the recruitment process please contact <em><strong><em>recruitingagerocom<em><strong><span><p> <p><span><em>Agero communicates with candidates via text for matters related to submitted applications questions and availability for interviews If you prefer not to receive texts you can contact Ageros recruiting team directly at recruitingagerocom<em><span><p> <div>

Senior Marketing Manager

Company: Stream

Location: Greater Boulder Area

Posted May 04, 2024

Stream is seeking a full-time senior Marketing Manager, preferably onsite in Boulder, CO or remote. The role involves managing multiple Marketing functions, ensuring consistent tone and quality in content, and collaborating with various teams. The ideal candidate should have 7+ years of Marketing Experience, strong writing skills, and proficiency in Hubspot, Google Analytics, and Salesforce. Stream offers a casual, social, and spirited culture with growth opportunities, freedom in location and working hours, and comprehensive benefits.

Frequently Asked Questions

What are typical salary ranges by seniority in Health Insurance?
Entry‑level analysts earn $55k–$75k, mid‑level roles $80k–$110k, senior positions $115k–$150k, and directors or VP levels range from $160k to $200k. Pay varies by region; for example, New York City salaries are often 20% higher than national averages.
Which skills and certifications are required?
Key technical skills include SQL, SAS, R, Tableau, and HL7 for data integration. Certification requirements often involve SOA or CAS actuarial exams, HIPAA‑compliance credentials, Guidewire Underwriting Certification, PMP for project managers, and financial certifications like CPA or CMA for finance roles.
Is remote work available in Health Insurance roles?
Yes—about 70% of positions offer fully remote or hybrid options. Major carriers such as UnitedHealth, Anthem, Humana, and CVS Health have formal telecommuting policies, especially for data‑analysis, product‑management, and compliance roles.
What are common career progression paths?
Typical trajectories move from junior analyst to senior analyst, then to manager, director, and VP. Progression often requires additional certifications (e.g., actuarial exams, PMP), cross‑functional experience, and proven leadership in projects like claims automation or value‑based care initiatives.
What industry trends should Health Insurance professionals watch?
Key trends include AI‑driven fraud detection, telehealth expansion, value‑based care models, regulatory updates to the ACA and Medicare Advantage, data‑privacy enforcement (HIPAA, GDPR), cybersecurity investments, and ESG‑aligned underwriting practices.

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